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Bupa UK Reviews

Updated January 16, 2018
186 reviews

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United Kingdom

2.8
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Bupa CEO Evelyn Bourke
Evelyn Bourke
37 Ratings

186 Employee Reviews

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Pros
Cons
  • poor management style without concern for long term staff (in 13 reviews)

  • Senior management changes like the seasons (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great purpose but unclear strategy and execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Neutral Outlook
    No opinion of CEO

    I worked at Bupa full-time

    Pros

    Purpose led organisation, diverse workforce, global business, strong brand at least in some markets

    Cons

    Lack of cohesive strategy, poor execution of change and transformation, revolving door of senior management creates high degree of uncertainty

    Advice to Management

    Less is more, greater execution strength with better balance between local autonomy and better group strategic steering


  2. "A lot of responsibility for minimum wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Care Assistant in Cardiff, Wales (UK)
    Current Employee - Personal Care Assistant in Cardiff, Wales (UK)
    Recommends
    Positive Outlook

    I have been working at Bupa full-time (Less than a year)

    Pros

    No one complains if you sit & talk to the residents, you're allowed to laugh, when you work a full day you get an award winning cooked lunch. From housekeeping to senior nurse you're given....and expected to give....respect. You're all important to the smooth running, the only difference is more qualified the higher rate per hour. They'll help you with any qualification you want to get.

    Cons

    Like most places nowadays, when you get a large influx of under 30s you get people who want money for nothing, who take the massive legal responsibility of care homes with a pinch of salt & think well I've done my area why should I help on theirs.

    Advice to Management

    Keep a closer eye on the young ones, they have grown up with an it's all about me attitude, a sad by product of the times

  3. Helpful (1)

    "Great company to work for with amazing people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Improvement Executive in Manchester, England (UK)
    Current Employee - Process Improvement Executive in Manchester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bupa full-time (More than 3 years)

    Pros

    - People
    - On site gym
    - Free fruit
    - Promotes health a well being
    - Competitive salary upon entry
    - Career progression encouraged

    Cons

    - Internal progression has pay limitations
    - Disjointed departments (Silo working)
    - Lack of qualification/training offered for specific roles which require them

    Advice to Management

    Invest in your people to ensure they stay with you.


  4. "Poor wages low staffing hard workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Dorchester, South West England, England (UK)
    Former Employee - Team Leader in Dorchester, South West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bupa full-time (More than 3 years)

    Pros

    Great rewards in supporting elderly residents. Great team on the whole to work with.

    Cons

    Poor salary, long working hours to achieve basic income. Low staffing levels. Poorly lead and conflicting management. Cliques which create a culture for bullies. Not much tolerance or support by some team members, (enough to make a newbies life difficult and leave), during early weeks of job. Attitude of carers who have been doing it for a long time, that anyone new is slow or inept. Whistle blowing procedure hit and miss, if they like you, you get away with it, if they don't they encourage it to get you removed, or create issues. Lack of support for staff who are suffering from stress or difficult family issues/sickness issues, i.e when someone has flu or bad cold, 'if you can talk and walk you can work'.

    Advice to Management

    Set an example and be less cliquey encouraging favourites to report on less favourable staff members. Offer more support to staff with difficult family situations. Don't let situations get so bad there it is too late. Be honest and ask, did I do the right thing by all my staff today.


  5. "Useless company run by ageist idiots who who should be shot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Staines, England (UK)
    Current Employee - Customer Service Representative in Staines, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bupa full-time (More than 5 years)

    Pros

    Useless company and MAnagers. All ageist and prefer kids working for them so they can mould them into their crap ways.

    Cons

    EVERYTHING HATE ALL ABOUT BUPA AND STAFF

    Advice to Management

    GO GET A REAL JOB


  6. "Avoid at all costs worst company I've ever stupidly worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salford, North West England, England (UK)
    Former Employee - Anonymous Employee in Salford, North West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bupa full-time (Less than a year)

    Pros

    Silly games and the friendly people. Don't get me wrong the trainers are lovely and give you as much as they can before you go live on the department floor.

    Cons

    Sales is sales you have to perform no doubt but it takes time to build a pipeline. Whatever you do never leave your job to work for bupa. If you don't perform straight away you will end up without a job and they won't care if you have kids, mortgage or anything to pay for. There are a couple of managers on the department that treat you like a number from day one. You have to pass 2 calls perfectly after training and if you don't you get fired on the spot. If you don't get sales in the first week you get fired and if they don't like you well yeh they will find an excuse to fire you. The coaches on they department instead of supporting you as you would expect in any job give you awful feedback and grass you up to the managers if you make mistakes and instead of positive criticism and trying to help you better yourself like any normal company they put you down and make you feel so anxious and unconfident you are set up to fail. I've seen people in floods of tears due to the lack of support and being put down making overall moral poor. Bupa really don't care about anyone but there ego.

    The behaviour of people in authority is discusting and some coaches are on a power trip. They literally employ people off looks and take in 20 at a time then get rid of the ones who they don't like personally or haven't sold enough in 2 weeks. One big revolving door. Enjoy a nice review of yourself not so powerful now are we!

    Advice to Management

    Treat people with a bit more respect, support is minimal if non at all and you can't wait to just get rid of people you can't be bothered helping. Very old school managing skills. If anyone applies don't say I didn't warn you.


  7. "Member services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Executive in London, England (UK)
    Former Employee - Customer Service Executive in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bupa full-time (Less than a year)

    Pros

    Can’t think of any, free coffe?

    Cons

    Racist, unfair, favouritism. Manager constantly shopping online on their phone poor management. Unfair dismissals

    Advice to Management

    Train managers again, poor management unprofessional.

  8. Helpful (1)

    "Not as good as I've thought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Bupa full-time (More than a year)

    Pros

    Nice work environment and colleagues; well-known business; flexibility; free gym, discounted cafe and discounted canteen in all the main office.
    Good direct manager and team-mates

    Cons

    Poor leadership and lack of accountability is widespread within the company, from Bupa Executive Team down to manager level; slow decision making and decisions change too often (see latest office move news); health insurance for employees is worse than health insurance you get when you work in a different firm that has Bupa as vendor.

    Advice to Management

    Take better care of your employees, make people accountable for their mistakes at work,


  9. "Kitchen Assistant"

    StarStarStarStarStar
    Former Employee - Kitchen Assistant in Burnham-on-Sea, England (UK)
    Former Employee - Kitchen Assistant in Burnham-on-Sea, England (UK)

    I worked at Bupa part-time (More than 3 years)

    Pros

    team work, organised, friendly, supportive

    Cons

    fast paced, dirty, long shifts, demanding


  10. Helpful (1)

    "Stuck in the past and don't practice what they preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bupa full-time (More than a year)

    Pros

    -Lovely people: great, friendly, down to earth members of staff who don't take themselves too seriously. Everyone is approachable.
    -Care about your health: on-site gym, health insurance, flu vaccinations, counselling service etc
    -Relatively well paid

    Cons

    - Technology and processes are in the dark ages, no investment or innovation
    - Lack of clear career progression and it's hard to know who to speak to about this
    - No management training i.e. managers don't know how to look after people
    - The offices are horrible! Although they're building a new office ready next year.

    Advice to Management

    Think about staff and what they're getting out of work, not just what they're delivering for you. People aren't machines who just churn out work.


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