Burson-Marsteller Reviews in New York City, NY | Glassdoor

Burson-Marsteller New York City Reviews

Updated August 7, 2017
62 reviews

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New York City, NY Area

2.9
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Burson-Marsteller President & CEO Donald A. Baer
Donald A. Baer
30 Ratings

62 Employee Reviews

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Pros
  • Great people, interesting work with big name clients and a lots of knowledge sharing (in 10 reviews)

  • Great people, office culture, interesting work, exciting environment (in 17 reviews)

Cons
  • Work life balance essentially depends on team associated with (in 21 reviews)

  • Most staff work long hours although official working hours are from 9-6 (in 17 reviews)

More Pros and Cons

  1. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Staff Assistant in New York, NY
    Current Employee - Client Staff Assistant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Burson-Marsteller full-time (More than a year)

    Pros

    Huge, international network and diverse client portfolio

    Cons

    A lot of office politics and competition. The work isn't particularly meaningful.

    Advice to Management

    More transparency


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Burson-Marsteller full-time (More than a year)

    Pros

    Love my team and direct boss; smart, creative people with good work-life balance. Salary is solid if not excellent.

    Cons

    The structure and constant reorg makes a mess and prevents any real progress. There will be productive conversations where we on the ground will make thoughtful suggestions and voice our willingness to invest time and effort to make changes but nothing comes of those talks. The obsession with billability is so short-sited as I find being half billable covers that analyst's salary times 2. But if we can never hire more people because no one's 100% billable, then we can't do good work and we can't take on new work. I'm constantly frustrated by the lack of thoughtful approach to ongoing problems and the lack of support given to people who are capable of and eager to make change happen at middle management level.

    Advice to Management

    Don't just do lip-service tobour problems and frustrations. Give us real support and arrange for some of the thoughtful creative ideas we have to be implemented. When more traditional folks push back against change, stand firm on the decision to modernize and be strategic rather than falling back into the status quo. Let's shake things up!

  3. Helpful (1)

    "Struggling to find themselves in modern integrated marketing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Burson-Marsteller full-time (More than a year)

    Pros

    Client portfolio, global footprint, respected holding company

    Cons

    Lack of focus, inability to modernize, politics valued over talent.


  4. Helpful (2)

    "So Much Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Burson-Marsteller full-time (More than 3 years)

    Pros

    Solid reputation in for a specific kind of business (PA/Crisis). A household name for crisis communications and public affairs, which opens doors and conversations that other agencies don't have.

    Cons

    Leadership at the highest level lacks the willingness to be collaborative with those in positions to change the organization. They over-scrutinize anything that doesn't fit a traditional PR mindset. They claim to understand how to navigate the changes in the industry to remain relevant but lack the willingness to make the right changes. Instead, they continue to reward and stack the ranks and thinking with like-minded people who don't have the experience or creativity to make the real change that Burson requires to keep up with its peers. For every one step forward, they find a way to take three steps back with every reorg. Diversify your leadership. Consider flipping the script by not hiring any more traditional suits.

    Advice to Management

    Either decide to remain the monolithic public affairs and crisis agency you have built a reputation on, and use that to manage the long-term decline of the agency, or get out of your own way. Be truly disruptive, and look for answers from those who have experience asking and answering different questions. You're either in the PR business or can recognize that your world has changed. Bring in people who can disrupt, and give them the respect, support and chance to do so. You're becoming a wallflower at the ball. Loosen your tie, and get out there an boogie. The last song is about to play.


  5. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Burson-Marsteller full-time (Less than a year)

    Pros

    Smart colleagues, impressive clients, lots of charitable opportunities, fast paced

    Cons

    The technology is pretty bad. Burson obviously outsources their technology which is frustrating.

    Advice to Management

    Continue to improve transparency.


  6. Helpful (2)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in New York, NY
    Current Employee - Senior Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Burson-Marsteller full-time (More than 3 years)

    Pros

    By comparison to other companies, the "pros" are non-existent!

    Cons

    Poor:
    - leadership
    - opportunities for growth
    - office space
    - culture
    - technology
    - benefits
    - training

    Advice to Management

    Remove the dead weight and replace them with people who understand how a real company operates. Bring in leaders that have a vision for the future instead of people who are trapped in the past.


  7. Helpful (1)

    "Go in with eyes wide open..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Burson-Marsteller full-time (More than a year)

    Pros

    Large clients, global capabilities, and good location.

    Cons

    If you are looking to learn and grow within your PR career, B-M is not the place. Managers care very little about the success of junior employees and offer little to no mentor-ship. Junior employees are grossly taken advantage of and are the backbone of most teams. Expect to be criticized constantly and receive no feedback on projects. Overall, a toxic environment.

    Advice to Management

    Value your junior employees and take time to educate/ train them. We look to you for guidance. When you give us none, it is very discouraging.

  8. Helpful (3)

    "Lacks leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Burson-Marsteller full-time (More than 3 years)

    Pros

    Strong professionals, broad range of clients

    Cons

    Lacks visionary leadership at the top, high turnover, can't keep senior women, not investing in talent or innovation

    Advice to Management

    articulate a vision, retain senior women


  9. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Burson-Marsteller full-time

    Pros

    Dynamic place to work. Lots of smart, energetic people -- with impeccable backgrounds from journalism, government and major corporations -- keen to make a difference. Easy to see why B-M has reputation for handling the most challenging communications issues. While its historical strengths for strategic counsel remain, it has a number of people with state-of the art chops in survey research and digital.

    Cons

    Long days, lots of change (though most for the better).

    Advice to Management

    Recent executive hires have upped the game of the agency...more communication, more transparency, more focus on the right things. Keep it up and continue to reach out to employees at all levels.


  10. Helpful (2)

    "Great opportunities, but difficult work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Executive in New York, NY
    Current Employee - Client Executive in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Burson-Marsteller full-time (Less than a year)

    Pros

    The work never ends, and great opportunities come often, however, junior staff is overworked and under-appreciated.

    Cons

    There's not advantage to having a cosmetic company culture.

    Advice to Management

    Realize that all staff matters, take more time to understand those who work around you, and allow the company to grow bottom up, not the other way around.


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