C.S.T. Consultants Reviews | Glassdoor

C.S.T. Consultants Reviews

Updated November 30, 2017
11 reviews

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3.0
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Sherry MacDonald
2 Ratings

11 Employee Reviews

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  1. "Nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Toronto, ON (Canada)
    Former Employee - Call Center in Toronto, ON (Canada)
    Recommends

    I worked at C.S.T. Consultants full-time (More than a year)

    Pros

    Nice people and friendly environment; good support from management and collaboration across the organization.
    Good location close to subway and everything.

    Cons

    There are no specific cons.

    Advice to Management

    N/A


  2. "Sales Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C.S.T. Consultants full-time

    Pros

    100% Commission for those who can afford

    Cons

    No security or base salary

  3. "Telephone service representatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at C.S.T. Consultants full-time (More than 3 years)

    Pros

    Pay is not bad. Call centre only opens from 8 to 8pm, monday to friday

    Cons

    the system is so dated. Very error prone.


  4. Helpful (1)

    "Accounts Services Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Great summer opportunity most customer service
    - Opened up new positions for department specific interns if you work for it
    - Learn more about where RESPs come from

    Cons

    - Top heavy management
    - Top mgmt can be political


  5. Helpful (1)

    "Terrible culture. Come here if you want your career to stall and like be treated like a nobody"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C.S.T. Consultants full-time (Less than a year)

    Pros

    A small percentage of employees are decent and competent. Good benefits and time off

    Cons

    Management is top heavy. There are more Directors, VP's, Sr. VP's than there are actual employees. People are promoted based on tenure, not on merit and capability. Lots of political stuff and culture is closed minded and staff primarily consists of people who have been there for 20+ years. Lots of pointless meetings for the sake of having meetings. In the time that I was there, I have seen multiple Managers and regular staff terminated. One day they are here. The next day they are gone. No reason given. Tenured staff are aware that the company does a "purge" of staff every November. This is the place you come to if you want your career to go no where, it you want to bang you head against the wall in frustration, and if you want to spend your days trying to get things done, but constantly being stymied. Thought the benefits and salary are above average, it doesn't make up for the fact that Directors and VP's have no direction and focus. And when things do not go as planned, they will throw you under the bus to take the blame. This is the type of place where. The culture is like high school, where Director level people will complain about you to your own Director if you say or do something they don't like. No one has the spine to call out the elephant in the room, in order to actually move ahead to get stuff done and favoritism is rampant. They all want to close their eyes and pretend they aren't part of the problem. Honestly, coming to work here was one of the biggest mistakes of my life

    Advice to Management

    for a company that is less than 100 people, you don't need 50 Directors and Senior Management. Get rid of the people who are just occupying a seat, and wake up. Address the problems you are already aware of and stop pretending it doesn't exist and that you aren't part of it


  6. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON (Canada)
    Current Employee - Sales in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at C.S.T. Consultants full-time (More than 10 years)

    Pros

    Self employed
    In control of your own income (more you work the more you earn)
    Allows for time with your family

    Cons

    Unstable income if you're not self motivated


  7. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook

    I have been working at C.S.T. Consultants full-time (More than 8 years)

    Pros

    Be your own boss.
    Unlimited earning potential.
    Make your own schedule.
    Amazing bonuses available.
    Most flexible plan for children's education.

    Cons

    Have to keep yourself motivated. Don't get distracted by anything. Hearing no starts to become personal. Each week is a new pay period so there is no guarantee of income

  8. Helpful (1)

    "Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    People are friendly sometimes.
    On the TTC line.

    Cons

    Managers walks by you like you are invisible
    Get treated like chidren
    Have to pay for parking so TTC is cheaper,

    Advice to Management

    Get rid of alot of managers. The company is top heavy.


  9. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook

    I worked at C.S.T. Consultants full-time (More than 10 years)

    Pros

    You are independant and are helping families save for post secondary

    Cons

    There is no way to become a Branch Manager. Highly political environment. Managers are greedy and have ultimate control. They can take recruits away at any time. Recruiting reps is not worthwhile as there is little reward for the effort and no guarantee to keep the rep as your Mgr can take at any time. Lots of empty promises and bait and switch on commision. Incentive trips are lame and not worthwhile.

    Advice to Management

    This is not a sales driven company that rewards reps or incents them in any way to sell or recruit. Too much power given to branch managers. Many long serving reps leaving this company for all the reasons above. Do not plan a career here. You will be utterly disappointed.


  10. "Great company to work at. Has a very positive social mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in North York, ON (Canada)
    Current Employee - Finance in North York, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at C.S.T. Consultants full-time (More than 3 years)

    Pros

    You are always made to feel that you are trying to help children achieve their goals of attending post secondary education. As a not-for-profit organization our mission is not to maximize someone's stock price but instead to achieve the mission of the organization.

    We have been rated as one of the top 50 small-medium employers in Canada. While we are a smaller company (110 to 120 employees) we have very advance HR policies with twice annual performance reviews and a wellness program.

    While internal promotions are often difficult in a smaller organization, the company does try to improve your skills through training. While I started before this was brought in, I have heard great things about the on-boarding process for new employees.

    The turnover is very low, with a high percent of employees having been here for over 15 years, and several over 25.

    Cons

    As a small company, there isn't a lot of room to move to new roles.


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