C Space Reviews
Updated Mar 30, 2023
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Found 265 of over 280 reviews
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Top Review Highlights by Sentiment
- "Not a consistent management system, if you have a 'bad' manager, your experience wont be great." (in 11 reviews)
Ratings by Demographics
This rating reflects the overall rating of C Space and is not affected by filters.
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- Current Employee★★★★★
Caring Customer Focused and Employee Focused
Jan 25, 2023 - ConsultantRecommendCEO ApprovalBusiness OutlookPros
Innovative Supportive Great Development and learning ops!
Cons
Consultancy so quick turn results often, but raise hand for help!
- Current Employee★★★★★
Great people but uncompetitive pay
Mar 29, 2023 - Consultant in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Great company culture, cool clients, interesting work
Cons
Pay is not very competitive, can be tricky to maintain a healthy work-life balance
- Current Employee, less than 1 year★★★★★
Great company, flexible work arrangements, lower pay
Mar 1, 2023 - Senior Consultant in Boston, MARecommendCEO ApprovalBusiness OutlookPros
C Space is a great company that not only talks the diversity talk and the "bring your whole self to work" talk, but it lives those things, too. There's a lot of flexibility in this fast-paced environment and the people who work here are AMAZING.
Cons
Low pay High cost insurance Poor training Sometimes too much work which equals too much stress
- Current Employee, more than 1 year★★★★★
Need to pay junior people better
Mar 17, 2023 - Associate Consultant in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Good culture and interesting projects.
Cons
Too many overpaid executives who add no value. You can discuss work-life balance and care for the "whole person," but save the equity breath if you are paying executives six-seven times what you are your entry-level staff.
Continue reading - Former Employee, more than 1 year★★★★★
Good for career growth, if you can withstand the toxic culture
Jan 8, 2023 - Associate ConsultantRecommendCEO ApprovalBusiness OutlookPros
• Great experience in market research (learning the basics) • Exposure to many industries • Opportunities to take on many projects and responsibilities • Company name will get you in the door for future opportunities/jobs • Found some supportive co-workers
Cons
• Pay is extremely under market value (non negotiable) • Toxic culture (manager dictates your trajectory; account leads often “champion” certain people based on nothing data or metric based; unlikely you’ll get promoted unless other employees leave or you’re “well liked” among leadership - not based on how well you do / often comes down to what account your on; say they promote work-life balance but unless you’re overworked, you’re often not seen as a ‘hard worker’ etc.) • Minimal career trajectory internally (only one path: AC, Consultant, Senior Consultant …) • Elementary quantitative research embedded within reports (extremely qual research based which limits career growth)
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Work and life balance and great flexibility
Cons
Clients always have deadlines to meet
- Former Employee, more than 3 years★★★★★
Phenomenal people, but too few of them
Sep 27, 2022 - Senior Consultant in Boston, MARecommendCEO ApprovalBusiness OutlookPros
The people you work with at C Space are exceptional. They are incredibly motivated, smart, and talented, and can deliver insights their clients never dreamed of getting on their own. There's a culture of positive thought, creative problem solving, and rising to meet the moment. The trainings are legitimately informative and helpful--if you work there, you will get better at what you do. The toolkit they give to you to help clients is extensive and versatile. Business seems very strong.
Cons
There are far too few consultants above the associate level to cover the demand from clients. Client services teams are understaffed, and the employees are spread too thin across multiple accounts to do the work as well as it should be done. Many accounts are constant fire drills. Leadership talks about a "C Space Way" of doing things, but different account directors have conflicting ideas of what that means, which leads to confusion and rework. Employee burnout is a significant issue.
Thank you so much for this detailed and thoughtful review. We aim to be a true learning organization and I feel terrific that you feel you learned so much in your time here. I can only imagine how much you also helped your peers learn and grow in your tenure here- so thank you! Appreciate you sharing some of the challenges you’ve faced too. We’re very much focused on Knowledge Management this year and in 2023 for the exact reason you outlined – consistency in doing things. With more process in place, we believe we’ll free our brilliant colleagues up to be even more impactful for our clients. Though we continue to grow and backfill those who have left, we’ve got quite a few openings for consultants and senior consultants who can help fill in the gaps our account teams are currently fielding. As we continue to find great people to join us, we are hopeful the burnout will subside. Hope you are doing well in your next role.
- Current Employee, more than 5 years★★★★★
Good for initial exposure to market research
Feb 2, 2023 - Consultant in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Poor pay, not managed well, favorites always promoted
Cons
Work with good clients, good initial exposure to market research field
- Former Employee, more than 3 years★★★★★
Pros
Relatively flat org structure and roles that wear many hats means you will get a ton of exposure and experience under your belt. My 3+ years at C Space were probably some of the most valuable in my career in terms of learning and development. The more you are willing to dive in and try stuff you've never done before, the more you will learn.
Cons
C Space is a market research/insights agency. If you are being told anything else in your interview about strategy, CX, innovation, service design or the like, you will be disappointed in your day to day. The volume of work is unmanageable and you will burn out. Q4 is especially bad, and I regularly worked 60+ hour weeks. I saw co-workers putting in even more time - staying online until all hours to finish projects. Serious problem with toxic positivity. Their value of "tell it like it is" is a joke. If you're having a difficult time and share what you're really feeling and experiencing, you will not be taken seriously, told to "assume positive intent" and penalized when it comes to getting good projects and getting promoted. Their DEI efforts are largely lip service. They say a lot of nice things, but have no commitment to real behavior changes, and no clarity about the types of behaviors that won't be tolerated at work. They also have a cult-like culture and if you don't "fit in," you will be excluded. Co-workers formed real, actual cliques the likes of which I haven't seen since middle school.
C Space Response
Chief People & Operations Officer
While I'm glad to hear that you felt you gained some great experience and really developed your career at C Space, I'm sorry and disappointed to hear about how you experienced other elements of life here. Some of the cons that you speak to have certainly been challenges and tension points for us over the years. We talk about ourselves as a customer agency, and we absolutely conduct CX, innovation and strategy projects, but yes, you're right, at heart we are a business grounded in using market research to generate deep customer insights. That's key to what we do and people should know that coming into the business. It's disappointing that you didn't feel heard when you spoke up about how you were feeling. In our recent employee engagement survey, 75% of employees agreed they felt safe to share their opinions at work. 10% disagreed. There's work to be done there, for sure, to create full psychological safety for all and we have leadership goals set around this. Similarly, I'm saddened that you feel our DEI efforts are largely lip service. Of course, we have work to do (and are open about this with our team) and don't get everything right, but we're proud that 72% of our Directors and above are female, of the 7 Employee Resource Groups we established last year, that we've improved representation of BIPOC C Spacers by 9 percentage points in the past couple of years, that we've doubled BIPOC representation at VP level, plus our transparent pay equity reporting around race and gender. I share this not to invalidate your experiences, but to provide an alternative perspective for those reading. Thanks once again for your reflections and I wish you all the best in your next role. Phil, Chief People Officer
- Current Employee, more than 1 year★★★★★
Depends on your department/manager
Oct 27, 2022 - Associate Director in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
People really care Work life balance Great array of clients Great people Company continues to grow and expand skillsets
Cons
Really depends on which department you work at. Challenges I faced that were supported by senior leaders around me were pushed back upon in other departments, on people with the same role I have!
C Space Reviews FAQs
C Space has an overall rating of 3.3 out of 5, based on over 280 reviews left anonymously by employees. 59% of employees would recommend working at C Space to a friend and 58% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
59% of C Space employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated C Space 2.7 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at C Space to be benefits, career development, culture and the cons to be senior leadership, management, compensation.
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C Space Response
Vice President of HR