C2 Education Reviews | Glassdoor

C2 Education Reviews

Updated August 20, 2018
389 reviews

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3.1
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Peter Waller
33 Ratings

389 Employee Reviews

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Pros
  • "The evening/weekend business hours during the school year can be useful for maintaining a second part-time job during the day" (in 21 reviews)

  • "Center Director seems nice, place has good vibe" (in 30 reviews)

Cons
  • "The 3 to 1 student ration is terrible" (in 27 reviews)

  • "Quality of a center depends on Center Director" (in 38 reviews)

More Pros and Cons

  1. Featured Review

    "Subject Tutor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C2 Education part-time

    Pros

    Flexible schedule, access to material, training, communication between tutor and center director

    Cons

    Slow seasons means less hours, but they work hard to accommodate schedules. Also, experience will vary depending on center


  2. "Tutor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C2 Education part-time

    Pros

    Flexible Hours.
    Provided all tools for you to do your job well.
    Helpful Co-workers

    Cons

    None really. Great place to work if you don't know which way your career is headed or if you want to get into academia.

  3. "A Very So-So Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C2 Education part-time

    Pros

    Good community/atmosphere (co-workers, management, teachers, students), Was able to communicate openly with management, Easy-to-use systems and softwares for Marketing, Test Grading, etc., Able to voice ideas for scheduling/organizing, No micro-management

    Cons

    No set hours (kept changing week to week), Was only offered PT job


  4. "Assistant Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at C2 Education part-time

    Pros

    Wonderful staff in center, love working with the children and overseeing their improvement.

    Cons

    No room for growth, infighting, overall unprofessional behavior that is ultimately rewarded.

    Advice to Management

    Help out the CDs in order to be more profitable and successful. Concentrate more on the quality of the program. Do not allow favorites, it sends the wrong message and it will ultimately be the undoing of this company.


  5. "Tutor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tutor
    Former Employee - Tutor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C2 Education part-time (More than 3 years)

    Pros

    -Plenty of ready materials at every tutoring center.
    -Structured hours, and if you are well-respected by the clients, these will increase.

    Cons

    -You have to work with three students at once, yet you get paid as if you were only working one-on-one.
    -Some of the materials are hard-to-read and/or feel like cheap copies.
    -The work environment depends heavily on the quality of the center director. They can either make your life at C2 enjoyable or a living hell. I've seen both.

    Advice to Management

    Have more oversight over center directors.


  6. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    flexible
    small office setting
    get to see student improvements

    Cons

    pay depends on whether or not students cancel
    hours are constantly changing
    good job overall depends on the efficiency of the director


  7. "Worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at C2 Education full-time

    Pros

    Reasonable salary and decent benefits. Afternoon start made commuting easy. Students were fun to work with. Some pleasant colleagues and staff.

    Cons

    Atrocious corporate culture. Constant focus on selling with little to no regard for quality of service. Parents paid a lot for shoddy and inconsistent service when tutors were not always available. The hyped 3 to 1 ratio only worked when tutors were carefully trained and inspected, which they rarely were.

  8. "Center Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at C2 Education full-time

    Pros

    Training has become better, but can be redundant

    Cons

    Demanding sales pressure without any consideration for the staff and lack of appreciation for the centers that built strong relationships with its students and families


  9. "Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C2 Education full-time

    Pros

    Great people, understanding and caring towards each other. Great place to be if you like children of all ages excluding toddlers.

    Cons

    Pay could have been higher, needs more organization


  10. Helpful (2)

    "Fundamentally Abusive and Corrupt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Lead in Timonium, MD
    Former Employee - Program Lead in Timonium, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at C2 Education full-time (Less than a year)

    Pros

    -- The pay was decent

    -- Most of the tutors were nice. Most were doing it to supplement their day job or school, so they all had a generally relaxed and friendly attitude.

    -- Often we would get catered lunches when we were required to attend a training.

    Cons

    -- The company encourages/overlooks illegal and unethical practices (forging parent signatures on client contracts and credit card receipts, altering employees' time on the clock, misrepresenting student test scores to parents) as long as the center is hitting its revenue goals.

    -- Management is abusive. There is a lot of blame shifting, gaslighting, and misplaced anger by Center Directors, District Managers, etc onto Program Leads and even tutors in some cases. The company is very fickle and will note hesitate to fire center leadership if a parent takes an issue too far up the ladder, if the center isn't hitting its revenue goals, if people are going into overtime, etc. This leads to Center Directors especially getting incredibly uptight and commonly doing all the illegal/unethical things mentioned in this and the previous entry. HR is aware of this and does nothing.

    -- Center Directors are hired/promoted to their position based entirely on sales. The company portrays them as educational experts who develop a detailed plan for student instruction, but that usually only actually consists of enrolling students for as many hours as they can get parents to agree to. It is rare to see any Center Director with actual experience in education. They are salespeople and nothing more.

    -- Little actual training is provided for Program Leads. There are a couple short videos to watch your first day, but that's it. No review of company policies, guidelines, or standard operating procedures. You just sort of have to learn as you go by trial and error, which again tends to lead to anger and verbal abuse by management.

    -- Incredibly disorganized environment. There is no centralized way to keep track of schedules, which leads to frequent mistakes: students coming in for instruction who aren't on the schedule, students who are on the schedule who shouldn't be, etc. Additionally, there are hundreds of old books and binders accumulated all over centers because they have no system for storing materials that are no longer needed.

    -- Each Program Lead is required to make at least two to three dozen sales calls per day. This is usually from a list of old leads whom the center has been calling for months, if not years.

    -- It is really clear that the company cares only about sales and revenue, as their curricula are given very little real thought or refinement. There are tons of mistakes in the curricula and company-created practice tests because they were rushed out with little to no editing.

    -- The Friday-into-Saturday work schedule is very difficult to manage. Many centers are open until 9pm Fridays only to reopen at 9am the next morning. FT employees, then, would often be there until 9:30 closing up on Friday and arrive at 8:30 to set up on Saturday. This is not the end of the world exactly, but it made working Saturdays (already not an ideal situation) completely exhausting.

    Advice to Management

    While I'm sure that sales will never be something a for-profit company like this does not care about, I think the educational aspect (that is, the entire reason the company ostensibly exists) has been squished into a corner to make room for the sales-centric company culture. Focus on the quality of the product you are so eagerly --- and, at this juncture, falsely --- telling everyone is the very best. Also, vet your managers better before promoting them. Someone who is able to sell to a client is not necessarily going to be a good manager of employees. The short-term ability to make a sale will also come back to bite you in the long run if they are lying/breaking the law to do so. Eventually, your customer base is going to realize it's being swindled and/or the company is going to become the focus of a legal investigation.


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