C3/CustomerContactChannels Reviews | Glassdoor

C3/CustomerContactChannels Reviews

Updated August 6, 2017
261 reviews

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2.6
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Sudhir Agarwal
12 Ratings

261 Employee Reviews

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Pros
Cons
  • The training needs to be the same as what is really expected of you when you are on the call center floor (in 19 reviews)

  • High turnover rate, you can never feel safe (in 6 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    I work in pharmacy. Health Care.

    Cons

    The training class sucks badly.

    Advice to Management

    You can be one if you apply yourself


  2. "Humana Pharmacy mail order specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C3/CustomerContactChannels full-time

    Pros

    Helps improve customer service skills.

    Cons

    Pay rate could be a little higher

  3. "Excellent Work Environement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Twin Falls, ID
    Former Employee - Customer Service Representative in Twin Falls, ID
    Recommends
    Positive Outlook

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Great benefits, average pay (better than most businesses around the area), great incentives

    Cons

    Got boring during slow seasons


  4. "TA Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    The great People you interact with every day

    Cons

    Some of the new policies


  5. Helpful (1)

    "Sr. Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operations Manager in Twin Falls, ID
    Former Employee - Senior Operations Manager in Twin Falls, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    The ability to design the company from day 1. Also, the direct access to anyone in Leadership was a positive.

    Cons

    Sometimes lacking in direction from senior leadership, which made the team feel disconnected to the goals of the company

    Advice to Management

    Focus on direct communications and clear/ honest truth.


  6. "Sub-Par Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Easy to get hired if you need a job

    Cons

    There isn't anything redeeming about working at C3. Bad management, schedules, pay, and benefits. I was eventually fired for medical reasons.


  7. "Amazing Start, now just tired management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Tucson, AZ
    Former Employee - Operations in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time (More than 5 years)

    Pros

    If you are not management, life is easy. great bonus plans depending on the line of business you are on, they wont fire you for anything practically unless you no call no show or violate the company policy but excessive call avoidance, fighting or stealing information.

    Cons

    Management is tired and over worked. Completely detached except for a small few. The new owner is that stereotypical boss that fires people on the spot for not being on the same page with him.

    There is virtual no wfm, so operations have to spend countless hours to fix schedules instead of spend time coaching and developing.

    Advice to Management

    Get a better workforce, re-energize, hold people accountable and follow through on your commitments

  8. "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Great co-workers , only reason you will go in work.

    Cons

    Favoritism is every where in the building, is not even about knowledge. No growth, no raise, don't bother. Alot of prostitutes and drug dealers working there. You can have any criminal back ground to work there.

    Advice to Management

    Grow up and open your eyes


  9. "great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Tampa, FL
    Former Employee - Senior Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels (More than 3 years)

    Pros

    The company was about the people and the service

    Cons

    Sold to a new company over seas they have low company-standards

    Advice to Management

    none


  10. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Temple, TX
    Former Employee - Anonymous Employee in Temple, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time

    Pros

    Good schedule and decent pay. Training is okay too good training schedule as well . Training could be stretched out more

    Cons

    Worst place to work for, if you miss a day because you are sick and in the hospital they threaten you with firing you. Very little pay and very little support once on the floor of a situation arises.


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