C3/CustomerContactChannels Reviews | Glassdoor

C3/CustomerContactChannels Reviews

Updated February 13, 2019
365 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Sudhir Agarwal
75 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Stocked Cafeteria on-site and some good people" (in 9 reviews)

  • "For the people i worked with every day, they were pretty nice" (in 5 reviews)

Cons
  • "The pay is not competitive to any other call center, as an agent coming into the company you'll make 10-11 dollars an hour" (in 21 reviews)

  • "High turnover rate in entry level and low level management" (in 7 reviews)

More Pros and Cons

  1. "A Must"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Great Team Leads, Great representatives and Great work environment

    Cons

    Intense and fast paced but very gratigying


  2. Helpful (1)

    "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McGregor, TX
    Current Employee - Anonymous Employee in McGregor, TX
    Neutral Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    Off days and decent pay for freshers

    Cons

    Mundane daily work which can get to you after a while

  3. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Great work life balance
    Good and motivating leaders
    Nice culture

    Cons

    No cons of working here


  4. "Don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    Pays 12 per hour depending on the project you are one.

    Cons

    Very sales focused trying to disguise as customer service. Lack in management and horrible policies towards customers.

    Advice to Management

    Get organized, gear policy more towards the customer. If you are sales state it is sales.


  5. Helpful (1)

    "Friendly & Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in Tahlequah, OK
    Current Employee - Anonymous Employee in Tahlequah, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Good facilities.
    Friendly environment.
    Suited shift timings.

    Cons

    Sometimes pressure of meeting targets which I think is part and parcel of every job.

    Advice to Management

    None.


  6. "Growth & Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in McGregor, TX
    Current Employee - Customer Service Representative in McGregor, TX
    Neutral Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Decent atmosphere
    Learning oriented culture

    Cons

    Mid level management needs to be more responsible towards employee growth development and retention


  7. "Good Place to Learn & Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Support in Twin Falls, ID
    Current Employee - Quality Support in Twin Falls, ID
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Employee friendly policies
    Nice work culture
    Excellent training

    Cons

    Average salary hike, but for peace of life and work - life balance. Paycheck is a trade off

    Advice to Management

    Salary hike should be benchmarked with competitors.

  8. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Consistent hours and steady breaks to help employees to focus

    Cons

    Poor communication and people relations

    Advice to Management

    More better people relations and communication amongst all staff and employees

    C3/CustomerContactChannels Response

    Feb 14, 2019 – Director, Digital Marketing

    This review has been posted to our profile in error. We have no employees in Tucson, Arizona.
    There is a C3 call center company there (https://www.c3connect.com/) and the correct Glassdoor company... More


  9. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Recommends
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    Friendly environment & nice people, team mates to work.
    Growing organisation

    Cons

    There are less cons which are not countable.

    Advice to Management

    Wishing all a very Happy New Year and keep doing and make the company as great it is today.


  10. Helpful (1)

    "The Prison T1 Arizona"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    My supervisor and team members are the best.

    Cons

    We had 3 locations in Tucson and they closed one down and send us to over crowded centers. T1 looks like a freaking prison. It's nasty and disgusted in there. The cleaning crew needs to be fired that call floor stinks. The bathrooms stinks and it's not enough toilet stalls for the ladies to used and you have to walk far from the call floor to used another one and be subject to get in trouble for being on your break too long. No room at all to grow in the company. No raises what you make when you walked in the door is what you make regardless how good you are by coming to work and doing your job. The equipment and furniture ain't fit to sit in cause it's old, dirty, and broken. Someone is going to get hurt at that hazardous place. The sick room was flithy trash was running over. Clean that place up and fired the cleaning crew cause they are extremely lazy.

    Advice to Management

    If you treat your employees good your employees will be good to you, and you won't have a high turnover. C3 is dubbed one of the most low paying ghetto places to work. Train your Ops Managers how to welcome new supervisor from another sister site instead of asking your in house supervisors to do that.

    C3/CustomerContactChannels Response

    Feb 6, 2019 – Assistant Manager for Communications | Communications and Branding

    We are sorry to hear about your experience but thank you for your feedback. Your input will be passed along to the local team for further review.