C3/CustomerContactChannels Reviews | Glassdoor

C3/CustomerContactChannels Reviews

Updated December 6, 2018
338 reviews

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2.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Sudhir Agarwal
55 Ratings

Employee Reviews

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Pros
Cons
  • "The pay is not competitive to any other call center, as an agent coming into the company you'll make 10-11 dollars an hour" (in 21 reviews)

  • "Low pay for the work requirements" (in 12 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    Company Culture
    Growth Opportunities
    Able to learn advanced skills

    Cons

    There are no down sides / cons


  2. "Friendly & Appreciative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Sup in Miami, FL
    Current Employee - Quality Sup in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Employee friendly company that opens platforms for employees to exhibit accomplishments and climb up the ladder
    Appreciation for good performance

    Cons

    Less hike in salary other than that rest is good!

    Advice to Management

    Increase HR Budget which impact the increase in salary

  3. "not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    Benefits, weekday schedule, no weekends

    Cons

    High stress, not enough training


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Las Vegas, NV
    Current Employee - Agent in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Working environment is good
    Shift timings
    Learning prorammes

    Cons

    There should be more frequent feedback mechanism


  5. "I have been working for last 10 months"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative Agent in Tahlequah, OK
    Current Employee - Customer Service Representative Agent in Tahlequah, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    Friendly culture
    Good place to learn if you joined at agent level

    Cons

    Compensation is average as compared to others


  6. "Best Place to learn and work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality in Twin Falls, ID
    Current Employee - Quality in Twin Falls, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    One of the best training and quality team.
    Co-operative staff.
    Team building activities and Support social causes.

    Cons

    Shift schedule sometimes is challenging

    Advice to Management

    More skill developing training for senior employees.


  7. "Seasonal work? Not for me! Is it for you?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR- Member Advocate
    Former Employee - CSR- Member Advocate
    Doesn't Recommend
    Negative Outlook

    I worked at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Mostly a friendly environment. The supervisors & team leads are very personable & will help out with any problems or issues you encounter. Helpful & informative about job subject matter.

    Cons

    Seasonal layoffs - only working September to February for Medicare open enrollment. Shift bids being determined solely on certain criteria, criteria that either you excel or fail at, never seeing any changes in developmental growth. So many employees & not enough parking. Remote parking area not well lit & quite a ways away to be walking especially at night & by your self.

    Advice to Management

    Maybe try figuring out something for all the employees that are being laid off to do instead. Maybe those employees could work on different projects; cut back hours during off months & allow them to collect unemployment without them having to look for a new job (employer attached). Offering the opportunity to be on a call-in list for other job opportunities.

  8. "Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    Pros

    You have a job at least. Some income is better than no income.

    Cons

    Ghetto, unprofessional, and not a place for career. Poor Pay

    C3/CustomerContactChannels Response

    Nov 15, 2018 – Experience Coach | Assistant Manager for Marketing

    We are sorry to hear about your experience but thank you for taking the time to leave a review.


  9. Helpful (2)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at C3/CustomerContactChannels full-time

    Pros

    Potlucks, good pay, nice people, help from peers

    Cons

    Not so much help when you need it from supervisors.


  10. Helpful (1)

    "Smoke and Mirrors BS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    They'll hire you and pay you just above minimum, if you have a pulse and can sneak past the drug test. They don't care if you're a pedo or a drug dealer or a rapist, they've hired all three before. They'll even give you paid training for what that's worth. And if you're on the phones you won't get fired for almost anything they say is automatic term unless you cuss out a customer.

    Cons

    Management is a joke. They fire everyone, from site directors on down. They just got done firing and demoting a ton of people for budget reasons. They talk a big game about promoting from within always then keep hiring outside people after firing the people they'd originally promoted from within. If you're on the phones you're just a number and if you're not you're expendable. Every word out of management mouths is a lie. No raises for 2 years. Bonus programs are rigged against the agents. They'll verbally assault you for the least and littlest things but won't give you any support to "do your job right". Front office and upper management don't care unless they personally see something, and they never do. People get high in the parking lot, people fight and even have sex in the parking lot, no one cares.

    Advice to Management

    If you're trying to scrap the company, you're doing a great job of it. Just about everyone who was really part of C3 is gone now. Now it's almost only people who care only about their own checks. It isn't really C3 anymore, it's Everrise now just pretending to be C3.

    C3/CustomerContactChannels Response

    Oct 15, 2018 – Manager, Communications

    Thank you for taking the time to leave a review. We take our hiring practices seriously and want to ensure the safety of all of our employees. Should you have additional information you’d like to... More