C3/CustomerContactChannels Reviews | Glassdoor

C3/CustomerContactChannels Reviews

Updated September 21, 2018
325 reviews

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2.7
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
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Sudhir Agarwal
45 Ratings

325 Employee Reviews

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Pros
  • "Stocked Cafeteria on-site and some good people" (in 9 reviews)

  • "Great people, Good Learning, Overall development of an individual & Goal oriented company" (in 7 reviews)

Cons
  • "The pay is not competitive to any other call center, as an agent coming into the company you'll make 10-11 dollars an hour" (in 22 reviews)

  • "Low pay for the work requirements" (in 12 reviews)

More Pros and Cons

  1. "I have joined as Team Leader Operations 4 months back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tucson, AZ
    Current Employee - Team Leader in Tucson, AZ
    Recommends
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    Great people, Good Learning, Overall development of an individual & Goal oriented company

    Cons

    No Cons at the moment


  2. "This job can use improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MAPD in Henderson, NV
    Current Employee - MAPD in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    The bonus you can make each month is a plus.

    Cons

    They are always changing things and you don’t get paid enough for the amount of work they want you to do. And the management could be a lot better.

    Advice to Management

    Raise the pay

  3. ""Great place to work""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Salt Lake City, UT
    Current Employee - Trainer in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    - Open forum for resource - sharing, giving and receiving feedback
    - Opportunities for carer growth and development

    Cons

    Current compensation is an average


  4. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time

    Pros

    Met some great peole. Made new friends.

    Cons

    Not clean, have to share seats, not sympathetic to people's schedule


  5. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time

    Pros

    Great environment and great peolle

    Cons

    None that I can think of


  6. "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Las Vegas, NV
    Former Employee - CSR-1 in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Great place to work everyone is very helpful

    Cons

    None I can think of.

    Advice to Management

    Keep up the good work


  7. "Between two worlds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prefer Not to Say in Las Vegas, NV
    Former Employee - Prefer Not to Say in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    All legal benefits covered
    Bonus benefits like parking was provided and paid for

    Cons

    Very much everything had a deadline for two days before it was asked for.
    Even when higher management was competent on their duties, sadly their "communication" style was very dismissing.
    Preferences clearly in place sadly

    Advice to Management

    Check on actual Directors to have not only knowledge of their hard competencies but their soft ones as well.

  8. "Various"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels (More than 5 years)

    Pros

    When the company was owned by the former CEO in the US, it was an excellent company with many opportunities for growth and development.

    Cons

    The current leadership within the company all around does not treat their employees very well. There seems to be little opportunities for growth. Also, the company is extremely cheap. The compensation for various positions is essentially dirt. Also, the company itself seems to put no money back into it, as a variety of things seem to be done as cheaply as they can be. Essentially, when the new CEO took over, C3 went into the toilet.

    Advice to Management

    Put some money back into your company a little. Raise wages to be competitive to similar positions within other companies. Return to the sense of "promote from within" and cultivating great talent from hard workers.


  9. "C3 Disgruntled Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    None. Seriously there was no silver lining.

    Cons

    Everything. I mean absolutely Everything.

    Advice to Management

    Quit


  10. "Csr"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Everything good. I like working there

    Cons

    I have no cons for the company


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