C3/CustomerContactChannels Reviews | Glassdoor

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C3/CustomerContactChannels Reviews

Updated February 15, 2018
294 reviews

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2.7
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Sudhir Agarwal
30 Ratings

294 Employee Reviews

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Pros
  • Experience with a REAL call center (in 14 reviews)

  • Stocked Cafeteria on-site and some good people (in 8 reviews)

Cons
  • The pay is not competitive to any other call center, as an agent coming into the company you'll make 10-11 dollars an hour (in 22 reviews)

  • Low pay for the work requirements (in 11 reviews)

More Pros and Cons

  1. "Experienced Champion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Champion in McGregor, TX
    Current Employee - Experienced Champion in McGregor, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Love the environment and work! Environment: My coworkers are beyond awesome and management continually goes above and beyond to do whatever they're able to ensure needs of employees, both professionally and personally, are met!
    Work: I have the opportunity to make every customer (Medicare Members) with whom I come into contact be happier. And, no matter how small or page the request, that happens most of the time.

    Cons

    Have no complaints to post

    Advice to Management

    Thank you for all you do!


  2. "Bad training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time

    Pros

    People were nice, building was also cool

    Cons

    Parking was a pain
    They need to make training longer

    Advice to Management

    Have training longer there were things that were skipped over because we had no more time and the training should include more role plays before we get on to the call floor!!

  3. "This company is very unprofessional."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Las Vegas, NV
    Former Employee - Call Center Agent in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Consistent fulltime work, after six months of work there are a decent amount of vacation time, sick time, and personal time.

    Cons

    Unprofessional, unorganized, and promote within only to fire within. Being there for over a year I was able to see this companies true colors.


  4. "Badly Run Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in McGregor, TX
    Former Employee - Customer Service Representative in McGregor, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Stocked Cafeteria on-site and some good people

    Cons

    Long Hours
    Low Pay
    Management treats CSR's like children
    Terrible Training

    Advice to Management

    Treat your workers like adults and raise pay. The job is way harder than the training lets on.


  5. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at C3/CustomerContactChannels full-time

    Pros

    easy work, fun environment, lots of hot girls

    Cons

    no cons no complain for real


  6. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 8 years)

    Pros

    work from home, a good manager

    Cons

    years, where there was no pay, raises and promised bonus and never happened.


  7. Helpful (1)

    "Would not recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is some-what worth it, some-what flexible dress code--only asked to dress business casual, the great feeling you get when you help a member

    Cons

    -Only three strikes because "life happens" even includes emergencies on those strikes
    -Hours suck unless you're able to get the shift you want through shift bid.
    -Will for sure give you the run around. Took me months just to be told if I was able to be rehired which they never got to deciding that just to be told they weren't hiring..Even though they let go of more than half the people they hire for training.
    -Management doesn't care about employees
    -Computers are slow and crash often during bad weather
    -If you need the floor leader for help on anything, expect to have you're hand up for a good amount of time and get talked to when you're on one call for too long.

    Advice to Management

    My advice to management is, completely 360 yourselves. If you cared about your employees, and understood life happens maybe you'd keep more people. Maybe you wouldn't have to fire so many people. Employees will come to work not because they have to, but because they want to if the management was actually good.
    Have better training--Make it more understandable and make the hours reasonable. Not have everyone there until 12am and expect them to not fall asleep especially when ya'll keep the room colder than ya'll's souls. ALSO more than anything stop letting people go a day before their benefits start, having them work almost their full shift and not paying them for it.

  8. Helpful (1)

    "BPO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C3/CustomerContactChannels full-time

    Pros

    Hardworking teams, good clientele, loyal and determined teams

    Cons

    Not focused on employee base, slow communication, expectations of instantaneous change with little direction or leadership development, focus on short term change with little focus on sustainable actionable plans. Slow to listen to concerns and quick to blame local leadership

    Advice to Management

    Look into what employees really want and put your investments there. No big giveaways; give more but smaller gifts. Allow for more vacation allowance instead of incentives.


  9. "Not worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Las Vegas, NV
    Current Employee - Customer Service Advisor in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    The incentives aren't bad, even if the pay itself sucks horribly.

    Cons

    Low pay, high stress, mandatory OT, horrible communication, and no advancement. If you're too good at your job, they won't let you move up. They don't follow through with anything they say they're going to do. And every year, they fire 3/4 of the employees--it's a constant fear of potentially losing your job for no reason.

    Advice to Management

    Pay your employees a wage worth the work they put in, and learn some management skills.


  10. Helpful (2)

    "Nothing positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Professional in Salt Lake City, UT
    Former Employee - Customer Service Professional in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    I have no pros regarding this company.

    Cons

    The building was dingy and kind of gross.
    Training was long an dragged. They just had you do module after module. It wasn't very interactive. Or informative.
    They over hired so they fired ALL of the training classes. We watched one training class get fired then they PROMISED us we wouldn't get fired. Then we did right before Christmas.
    Also did not receive any severance from being abruptly fired.
    Parking is terrible.
    I knew nothing about upper management because they never spoke to us or interacted with us nor were we educated or told about them.


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