C3/CustomerContactChannels Reviews | Glassdoor

C3/CustomerContactChannels Reviews

Updated June 21, 2018
308 reviews

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2.6
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Sudhir Agarwal
36 Ratings

308 Employee Reviews

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Pros
Cons
  • "The pay is not competitive to any other call center, as an agent coming into the company you'll make 10-11 dollars an hour" (in 22 reviews)

  • "Low pay for the work requirements" (in 12 reviews)

More Pros and Cons

  1. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at C3/CustomerContactChannels full-time

    Pros

    easy work, fun environment, lots of hot girls

    Cons

    no cons no complain for real


  2. "Customer service, NOT cold calling"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C3/CustomerContactChannels full-time

    Pros

    It's not cold calling
    Customer service for insurance helping people
    Internal promotions nearly exclusively

    Cons

    The pay could be better

  3. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at C3/CustomerContactChannels full-time

    Pros

    There were alot of overtime opportunities and it was flexible.

    Cons

    Disorganized workplace for employees. Systems went offline several times.

    Advice to Management

    Organization the work place. Needs to be well coordinated for workers.


  4. "Repetitive, high stress, oppressive workplace environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Pay is decent. That's about it. Benefits seem okay, if you manage to get them. They do list openings for other jobs on their website.

    Cons

    Get written up for everything, unless you're buddies with the supervisors. Get written up for poor quality, even if they train you that way. None of the supervisors or QA agents give you the same answers. Supervisors are tired, overworked, and often unresponsive. Work environment is constantly loud, constantly changing. They often downsize. Can get fired for anything. You're literally told you're replaceable. Job openings are not available to anyone with a write-up in the last 6 months, though they write you up for everything. They will change who they get benefits from without telling you, and then you won't be able to sign up for the new benefits. Only able to sign up for benefits on specific dates and if you don't, you're out of luck. Turn-over is extremely high, and they just don't care.

    Advice to Management

    Maybe try to be a little more friendly and you'll get better ABS and call count. Random unwanted rewards aren't incentive to perform. Crossword puzzles, dry-erase markers, and spoons?


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time

    Pros

    Nice Clean Location, friendly human resource department

    Cons

    Better Training, and a higher pay

    Advice to Management

    Stop paying so little for the work you want completed


  6. "My experience as an employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time

    Pros

    I love the people that work in field

    Cons

    Management no longer the same


  7. "Not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time

    Pros

    Met a lot of great people here
    Some supervisors did actually seem to care

    Cons

    Low pay, boring job, bad benefits, customers suck.

    Advice to Management

    Pay your workforce.

  8. "System is broken"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    It's easy to get hired..

    Cons

    The software system you have to work on is patched together from too many different systems, none of which work well. Some you need to use are so convoluted that you have to have help and no help is available. The training is all about how to use the hopelessly outdated software and there is no time to learn about how to do the job. No match to 401K. Can have mandatory overtime if not enough people volunteer. They charge to you for the headset at $70 out of your paycheck and then give you a used one. If it breaks or stops working you pay for another one. If you turn it in in good condition when you leave the money is refunded.

    Advice to Management

    Renegotiate with vendor. Need updated software and training to actually do the job. Offer some kind of match to 401k even if only a small amount. Pay for your own work equipment, don't ask workers to pay for it.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Twin Falls, ID
    Former Employee - Customer Service Representative in Twin Falls, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Easy job. At times there is a lot of time between calls.

    Cons

    Auditors at times seem to find and audit your worst call. Sometimes call audits are not accurate and reflect a lower rating you should get. The reason that this matters is because of you get too many bad audits you can get fired. They need to make the auditing process more fair and ensure they have an accurate way to dispute audits.


  10. Helpful (3)

    "In tears and fed up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Welfare In Future
    Former Employee - Welfare In Future
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    I have a job and I make under min wage, lol

    Cons

    Vengeful management, lies about bonuses and forced temp transfer to other far away C3 when they get a better project. Liars and HR was not on site

    Advice to Management

    Tell potential employees that the position is temp. Do not lie about potential bonuses. I told my boss and hr that I could not do the mandatory OT at 6am and even asked to go to nights and they got mad at me for going to HR and refused. Hr told me to get a doc note. HELLO C3....I CANNOT AFFORD SOCKS AT 10.50 AN HOUR, LET ALONE A DOCTOR!!! I was written up for attendance after I could not make the early ot and the day I could not drive 45 miles away because the center got a better project, and my horrible boss waited till the last day of the month to write me up. Then it had the nerve to give me the write up as I am trying to train to work from home this week. My bonus I was due to get was over 300$. They also emailed a sign on bonus of over 800% when I started last year and I took it to HR and was told my class was the only one that did not get it, lol!! I am being bullied and watched by i believe employees that are the favorites. Management says they have no systems but for months now they are not taking calls and following me everywhere i go?? Strange and completely unprofessional. Tried to speak w HR and they say go to main boss, but this person is the ring leader. I would have never started if i would have known I would not be at the location in 5 months. They all stick together and my boss is immature and should never be boss.


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