C3/CustomerContactChannels Reviews | Glassdoor

C3/CustomerContactChannels Reviews

Updated November 16, 2017
281 reviews

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2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Sudhir Agarwal
23 Ratings

281 Employee Reviews

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Pros
  • Experience with a REAL call center (in 14 reviews)

  • For the most part good people to work with (in 7 reviews)

Cons
  • The pay is not competitive to any other call center, as an agent coming into the company you'll make 10-11 dollars an hour (in 21 reviews)

  • High turnover rate, you can never feel safe (in 6 reviews)

More Pros and Cons

  1. "Happy to be back"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    I was a former employee but jumped at the chance to return. Happy to be back at C3.

    Cons

    I love my job but it is challenging and fast-paced. Luckily, I love a challenge!


  2. "What a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Pros

    Company has a new energized feel to it. I'm actually happy to work here

    Cons

    More options for lunch inside the center

  3. "Growth, Development, and amazing FAN Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director of Talent Acquisition in Las Vegas, NV
    Current Employee - Senior Director of Talent Acquisition in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3/CustomerContactChannels full-time (Less than a year)

    Pros

    I have worked for multiple BPO companies (large & small) and the sheer impact and vision of our leaders Sudhir Agarwal, Sheena Ponnappan and Yogesh Khattar have truly taken a step to say "These are our front line employees and they are the people that create revenue and increase our FAN base!" These leaders build and inspire an innovative and creative culture. When you have a CEO walk up to your teams and say "your the reason we are successful" #C3FanforLife #EmpowerOthers

    Cons

    No - Con's what so ever! We have amazing teams, sites, and leaders that are engaged in the FAN Culture, invested in our people, and committed to our communities.

    Advice to Management

    Continue to push for success & aggressive leadership that is holding ourselves accountable for developing our teams, our sites, clients, and Fans base!


  4. Helpful (1)

    "Avoid like the plauge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Customer Service Representative
    Former Employee - Former Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    The people - fellow agents you meet, are nice, but that's where things stop.

    Cons

    Working there is like being back in first grade. Everything you do is policed and you are likely to spend time being examined for perceived faults, graded harshly by their quality agents who sit sequestered in the back and judge everyone like high school varsity. And speaking of, be prepared to be the target of much drama and unnecessary gossip.

    Thirty minute lunches and lack of personal time considerations make this a hard sell.

    Advice to Management

    Clean house. Your middle and upper management needs work.


  5. Helpful (2)

    "not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at C3/CustomerContactChannels full-time

    Pros

    For the people i worked with every day, they were pretty nice.

    Cons

    the pay is not competitive. the only company that had a contract with my location had the same pay they had 10 years ago. this should have been researched by those signing the contract with that company.

    Advice to Management

    PAY MORE. LISTEN TO EMPLOYEES!!!


  6. Helpful (2)

    "Poor Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Other then a pay check, can't really think of one. Horrible place to work, please do not come here unless youre desperate.

    Cons

    Everything, the pay is rediculous. You're working for a client that is one of the leading providers of health care insurance and you only get paid $10 per hour? That's not ok when that industry normally pays $18 an hour. Their benefits are a joke, over priced and don't really help much. They can never make up their minds and never know what is going to happen in the next hour, let alone tomorrow or next week. It's frustrating to no end. Plus 90% of their staff are so ghetto that fights happen often.

    Advice to Management

    Raise the wages, make up your minds and stop changing things every 5 minutes. Increase your standards on the people that you hire.


  7. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Henderson, NV
    Former Employee - Customer Service Representative in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    The training program team work being able to help the elderly with their health insurance.

    Cons

    Training wasn't long enough. The $10,000 that the company is charged for a mistake. Approximately five screens to monitor on one computer monitor

    Advice to Management

    Trainees would be more successful if the training was longer and if the trainers were more inform than the trainers their teaching. Also if the pressure wasn't so demanding if you make a mistake your fjred

  8. Helpful (1)

    "Great benefits, terrible management team."

    StarStarStarStarStar
    Former Employee - Member Advocate in Twin Falls, ID
    Former Employee - Member Advocate in Twin Falls, ID
    Doesn't Recommend

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Benefits like health, vacation, sick days, etc.

    Cons

    Lack of organization, high-stress, lack of proper feedback, salary doesn't match the job demand.


  9. Helpful (1)

    "Would not recommend this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at C3/CustomerContactChannels full-time

    Pros

    Nice co workers and an alright work schedule

    Cons

    1. You are taught things in training you will not utilize on the call floor making it confusing.
    2. The pay structure is not well thought out it benefits nobody but the company.
    3. Not a family enviroment

    Advice to Management

    Give your Trainers refresher classes more often so that they can answer questions pertaining to the job they are teaching.


  10. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in McCarran, NV
    Current Employee - Customer Service Representative in McCarran, NV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at C3/CustomerContactChannels full-time (More than a year)

    Pros

    Its a good place to be able to move up and get promoted easily.

    Cons

    upper management isn't the best. it can be really unprofessional at times.

    Advice to Management

    needs a clean start. hire less people that are better, not more people that are worse... "Quality over Quantity" is not the case at this job.


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