C3i Solutions Reviews | Glassdoor

C3i Solutions Reviews

Updated September 14, 2017
146 reviews

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3.1
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Joel H. Morse
87 Ratings

146 Employee Reviews

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Pros
Cons
  • Has no incentive to do the job or be promoted (in 6 reviews)

  • No Raises, If any it is 5 to 10 cents (in 6 reviews)

More Pros and Cons

  1. "Training Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training in Wilkes-Barre, PA
    Current Employee - Training in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3i Solutions full-time (More than 5 years)

    Pros

    Laid back, room to breath, opportunity to work on many different things and shine

    Cons

    Work happiness is heavily dependent on who your direct manager is. Some are laid back, honest, open, and willing to help, others are not that. More good apples than bad, but it only take a couple to ruin the bunch.

    Advice to Management

    This workplace should be treated as a young, hip, tech company. Do not be old school managers at 'yet another' call center. Let go of the leash and let people breath and you will be better equipped to hold on to top talent. Job / Duty variation, more team building, a clear way to move up and opt for more training.


  2. "Good call center experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Technician in Wilkes-Barre, PA
    Former Employee - Helpdesk Technician in Wilkes-Barre, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at C3i Solutions full-time (Less than a year)

    Pros

    Troubleshooting issues, walking clients through fixes

    Cons

    Management is hit or miss

  3. "Low stress, but very low pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittston, PA
    Current Employee - Anonymous Employee in Pittston, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at C3i Solutions full-time (Less than a year)

    Pros

    Most of the time management will listen to the peons. 1-10 days of training is provided. Relatively low stress for a call center. No need to lie to customers. Customers calling in are generally pleasant to speak with, but at the same time they're in a hurry. Timecards are divided by tenths of an hour. 10% differential for after hours shift and weekends. Free coffee. Strict policies are in place to prevent undo blame, as long as the job is well documented. Has security guards.

    Cons

    First 6 months of employment is temp to permanent, so no benefits. Wages start at $11-12/hr, really low for the knowledge required. Most employees are still on snap, wic, section 8, and chip. A high number cannot afford to own a vehicle. Public buses, parents, taxis provide a lot of transportation to the office. Raises are non-existant. 10 days of PTO is given each year until the 10th year, then its 15 days. Many don't show up to work or are consistently late. Random drug tests are non-existent. You would think this would be necessary when dealing with multi-billion dollar pharmaceutical companies. Breaks and lunches are often forgoed due to the maligned employee to customer ratio. Hourly employees are paid every two weeks. Once hired, benefits start the first of the following month and holiday pay starts after 30 days. Have insanely gray walls everywhere with very few windows and all fluorescent lights. Has no incentive to do the job or be promoted. Threatening termination of a $12 job is not incentive, its encouragement. Socialism is a big part of work life. Each employee is paid the same amount. The pay is ONLY based on two ideas: length of employment and job title. There are serious hiring problems. No one shows up to the interviews. If the person shows up and passes the drug test they get a job. The bar is low.

    Advice to Management

    Add at least $6/hr to everyone's pay. This would keep the employees you want to keep. Terminate the employees that are consistently late and don't show up. Remove temporary to permanent employment. Decrease medical premiums by 50%. Provide pensions. Pay employees weekly. Upon hiring provide immediate medical, holiday, increase PTO to 3 or even 4 weeks to start. Need trainings and refreshers more often. Inspire employees to do well. Give incentives to employees to do well. Research advice the peons tell you. They tell you things for a reason, to make their jobs easier and faster which could result in less labor, less labor=saving money. The people that are supposed to read this will dismiss it. They will only look for me to terminate me. Corporate ego and greed will see to that. Its only $11-12/hr though. I hope the peons benefit from this.


  4. "Long Time Employee - Good Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at C3i Solutions full-time

    Pros

    Great working environment. Great work-life balance. Good Benefits. 401k partial matching.

    Cons

    Tuition re-imbursement was cut. Benefits getting more expensive. In 4 years we've had 3-4 dental providers. Minimal raises year over year

    Advice to Management

    Make the benefits package more affordable, provide better tuition re-imbursement, work on other perks for employees if raises won't happen.


  5. Helpful (1)

    "Rough start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at C3i Solutions full-time

    Pros

    Friendly people, good benefits and willing to try but it's just not there.

    Cons

    No one here to help train or on-board. There are no admin. assistants to help with anything. You have to end up do all the administrative things on top of trying to learn a very confusing bunch of systems with basically no mentoring. The training system is always failing.

    Advice to Management

    A training plan is needed to ensure that the new employee gets all the training they need for their position. Not just hoping that they find it on their own.


  6. Helpful (2)

    "Good people, horrible communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Trainer in Horsham, PA
    Current Employee - Account Trainer in Horsham, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at C3i Solutions full-time (More than a year)

    Pros

    Great co-workers, flexible, easy job, lax dress code, chances to move up

    Cons

    Company picking favorites and not treating everyone the same, horrible communication throughout company, low pay, high chance of being laid off, overwhelming feeling that the company does not care about their employees

    Advice to Management

    Do not pick favorites, give everyone the same opportunities. Treat your employees like they are people and not machines.


  7. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at C3i Solutions full-time (Less than a year)

    Pros

    Trees and lawn outside are pretty

    Cons

    Uneducated management do not know how to manage. Pass judgement before hearing all evidence. Then later find out they judged incorrectly; after causing hurt to employees and the team.

    Advice to Management

    Its called manageing help your employees, don't thoughtlessly trample on their dignity and their feelings. What a waist you (mgm) are. You hurt this company.

  8. "Ever sick? Tough! You're FIRED!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Helpdesk Technician
    Current Employee - Helpdesk Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at C3i Solutions full-time (More than 3 years)

    Pros

    - If you show up... you mostly have a secured job.
    - Better than working at a fast food restaurant...requirements to work here is entry level into the helpdesk/call center field.

    Cons

    Where to begin...

    First and foremost... Telerx buying out C3i was the worst decision the C3i CEO made for his employees. I don't know if he lacked funds to keep the business going but the cultural and happiness level from most people I know in the company of fellow employees were a lot happier before the buy out than it is today (years after the buy). When the buy happened everyone knew the Telerx cultural and management styles would be applied to C3i and everyone hated it. C3i was very relaxed, do your job, show up, and you're fine to say it in the simplest terms... as for Telerx... you are expected to be a robot. If you're not absolutely perfect at all times, showed up every scheduled shift, gave no excuses or complaints, you're fine.

    - C3i originally allowed excused absences if you had a doctor's note.... Telerx did not and applied this policy to its current state. You're sick, doctor's note or not, you're done... You're fired since the state of Pennsylvania is "AT WILL" state, they can fire anyone for any reason, even racist or discrimination reasons. So as my title of this review... "Ever sick? Tough! You're FIRED!" I don't have any case studies of this yet but they make it clear its counted against you or "a point" on their point system. So its clear... C3i treated their human assets as human... Telerx does not.

    - C3i Solutions is Telerx... they did this knowingly everyone, not just employees who left Telerx and C3i when the merger happened, but clients. Mostly C3i's clients decided to leave cause of the merger knowingly Telerx have rooted issues within their senior management and policies designed to take very high risks to the client for as much profitable returns. C3i became C3i connections to try to carve out a niche client after the merger, since they didn't work and Telerx was losing market value with its poor reputation they decided to merge the names into one brand.

    - Don't plan to stay. This company knows how little value they have for lower level workers are, especially in the call floor as call takers. Having high turn over and low retention is the goal to keep margins in healthy status. When the merger happened they decided to screw over the senior helpdesk techs by "giving everyone a raise" through a equal raise method... so everyone, no matter your experience or even tenured at C3i, you're equal to the person who just walked in that day. They sent a letter out saying if you don't agree with this they reminded you this is an "AT WILL" state and basically saying there is the door. So you basically take a pay cut at your value for the company wide raise.

    Advice to Management

    Nothing... The original CEO from C3i was put back into his rightful place thinking C3i will go back to its roots but in reality it was a mask and kept the Telerx senior management in play with its poisoniness cultural and policies they have. It's all about the fast cash now and not the longevity of the company. Management will need a complete overhaul on making people want to work here. It's why C3i is desperate for workers in my area, but its sad they tapped the recruiting/worker pool entirely...even with the raises.


  9. Helpful (1)

    "Not worthwhile. Terrible workforce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Blank in Pittston, PA
    Current Employee - Blank in Pittston, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at C3i Solutions full-time (More than a year)

    Pros

    Not much in the pros area. Only pro I feel is 18 days off for full time employees and 23 days for management.

    Cons

    Temp employees are treated unfair due to employment status. Upper management doesn't seem to care for employees but more the numbers. The place is a revolving door of chaos. The policies are strict for certain areas but not for the ones that matter.

    Advice to Management

    Show that you care for your current and future employees. Pay the temps at a higher rate and allow their incentive to be full time employment.


  10. "It's great for a first time helpdesk job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at C3i Solutions full-time

    Pros

    Some roles allow you to work remotely.
    Free coffee in some offices.
    Helpdesk jobs are plentiful.
    Decent starting point in this industry.

    Cons

    "Work-Life" balance isn't very balanced.
    Good work is rewarded with even more work, thus leading to burnout.
    There's a lack of any structured internal professional development or mentoring.

    Advice to Management

    Do a better job of recognizing key performers, so people don't burn out as quickly. Do something to improve the internal, "us and them" culture too. Even recognizing birthdays and work anniversaries via email, across all programs every month, would be an improvement.

    Consider inplementening a mentoring program to better groom internals.


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