CAA South Central Ontario Reviews | Glassdoor

CAA South Central Ontario Reviews

Updated November 10, 2017
98 reviews

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2.7
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Jay Woo
49 Ratings

98 Employee Reviews

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Pros
  • Welcoming culture, opportunities to advance, fairly well organized, decent benefits, good work life balance -depending on the department (in 6 reviews)

  • Big and stable company, friendly work environment, a lot of experience, work from home option (in 5 reviews)

Cons
  • Also much talk of politics an fighting among senior management (in 6 reviews)

  • Highly political environment where each businesslike is fighting each other for attention, sales, funding and career growth (in 3 reviews)

More Pros and Cons

  1. "Manzar Siddiqui"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Director General Regulatory
    Current Employee - Deputy Director General Regulatory
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CAA South Central Ontario (More than 10 years)

    Pros

    Aviation is my passion and Canada has best aviation Services.

    Cons

    Nothing negative except very cold weather

    Advice to Management

    Must hire senior people who have a variety and bundles of Experience. They will add value to your organization.


  2. Helpful (5)

    "HR Again......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Great location; uptown so no downtown traffic.
    - Nice building; just finished a 3-year renovation so the spaces are bright with a lot of natural light.
    - Bathrooms are clean
    - on-site Cafeteria, with a good food selection and a nice place to gather to eat lunch with friends, as long as optically, you aren't seen eating your lunch every day… for more than 45 mins at a time…. because that would definitely make people think you are not busy enough and that nourishment is not required to maintain such a ridiculously overloaded work pace.

    Cons

    HR's C-level is the trouble. Her complete disregard for human beings and their feelings is completely disgraceful. Let's recap what is happening with her employees in her department;
    - Some resign and get an exit interview – which she doesn’t read
    - Some resign and don't get an exit interview (hence all the GD reviews lately)
    - some resign and she stops speaking to them before they leave; they are “dead to her” (and this is known behaviour and somehow accepted???)
    - some resign and she cannot leave them alone and continue to behave like she has authority over them long after they no longer work there
    - some resign and she lets them work part time for an additional month while she concocts a plausible yet feeble exit story
    - some resign and she asks them to leave the same day because they are going to a “competitor” (hint - not a competitor)
    - some resign and she seems to accept their departure and then she tells everyone she should have asked them to leave the same day because they went to an actual competitor
    - then some resign to go to that same competitor and she “lets them stay” because really, her leadership and department are so broken that she can’t afford to have one more person leave her dysfunctional and abusive influence.
    Self-disclosure can only be a temporary explanation – the departures are still happening and her story-telling is getting old and fragmented. There are only so many ways a C-level can explain away the decimation of a department before people know the common denominator.
    Knowing that she will only focus on who is writing this and not actually address anything, THIS IS TO THE JOB SEEKERS – DO NOT WORK in HR HERE!! You will not be treat with respect. You will be “loaded up” with work in your first week to “prove yourself” because all employees are just lazy Short-term Disability cases waiting to happen. Your creativity will be squashed with questions about “what has been done in the past” and “let’s not re-invent the wheel here”, while at the same time being criticized for never being as innovative as our “Mensa-level” CEO. There is no direction or targets provided by management, but plenty of criticism when you don’t “knock it out of the park”!
    This is not a good place to work.

    Advice to Management

    The only way to effect change at this company is to completely eradicate HR leadership starting at the top. This can only come from the CEO, who will never see this because A) she will never show him, and B) he is a true techie and thinks social media is a fad that will dissipate in the next 2 to 3 years. Which is exactly why he was manipulated into planting a vendor feedback posting on LinkedIn as a mode to combat negative reviews. FYI, LinkedIn posts do not constitute an accurate commentary on company culture.
    Ps – stop pretending to be confused by all this feedback.

  3. Helpful (3)

    "Weak Senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Friendly Co-Workers
    -Good Location
    -Free basic membership

    Cons

    -Very Political. There is a small circle of friends who came from Allstate and if you are not within that circle you will not get promoted. Doesn't matter your work, it is who you know.
    -No innovation, no opportunity to grow, low salary.

    Advice to Management

    Hire people who knows what they are doing.


  4. "Morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst
    Current Employee - Programmer Analyst
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at CAA South Central Ontario full-time (More than 5 years)

    Pros

    Nice environment.
    Lots of iniatives ongoing.
    Always opportunity to speak to nice people's especially my community.

    Cons

    Extremedy over worked. Too much on plate. Working well above my hours.
    Lots of discussion happening in different languages.


  5. "Like it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Vaughan, ON (Canada)
    Current Employee - Technical Support in Vaughan, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CAA South Central Ontario (Less than a year)

    Pros

    Love the environment and the people

    Cons

    dont lose your keys or you cant go anywhere


  6. "Data Processor, SEO Specialist, Property Reservation Specialist, Researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Reservation Specialist in Davao (Philippines)
    Former Employee - Property Reservation Specialist in Davao (Philippines)
    Recommends
    Positive Outlook

    I worked at CAA South Central Ontario full-time (Less than a year)

    Pros

    To earn income for living to support my family needs. To enhance my knowledge and skills and to become an efficient worker.

    Cons

    Contractual projects, sometimes projects ends at a very short period of time and you need to look for another project and its not simple to look for another job.

    Advice to Management

    Select for the best employer


  7. "Never in the loop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Agent in Toronto, ON (Canada)
    Current Employee - ERS Agent in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CAA South Central Ontario part-time (More than a year)

    Pros

    Work from home with tons of overtime if you want it.

    Cons

    Never kept in the loop, never trained efficiently,never encouraged or part of a team. Demoralised when asked questions pertinent to do the job.

    Advice to Management

    Don't forget your front lines. Or you will have to do the job!

  8. "Insurance leadership has no concept of resource management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CAA South Central Ontario full-time (Less than a year)

    Pros

    The people at the associate level and the management level, for the most part, are great individuals and hard working.

    Retirement pension plans, both the new and old are quite generous.

    An on site cafeteria for when you don't bring a lunch.

    Cons

    The leadership at the insurance companies, and especially the travel insurance company, have no concept of the required resources to complete the slate of projects in plan. Some departments are so under staffed that their employees are working 60 hour weeks constantly and still are having a difficult time keeping up. And, they don't receive overtime pay either. Leadership just expects the work to be completed with no regard to what the impact of piling on more projects is doing.

    Career advancement opportunities are few and far between. That is of course unless you are tight with the president of insurance. He will ensure his friends get promoted while ignoring those that are being piled on with the work and actually running the business.

    I would avoid working at the travel insurance company. You will see little career advancement and will be expected to work excessive hours. The home and automobile insurance company is not that much better.

    You would also expect there would be defined roles and responsibilities. Think again.

    Advice to Management

    Staff appropriately and stop piling all the work onto 4-5 people.

    Consider creating career advancement and succession plans.


  9. Helpful (3)

    "Avoid CAA South Central Ontario unless you are really desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Markham, ON (Canada)
    Former Employee - IT Manager in Markham, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CAA South Central Ontario full-time (More than a year)

    Pros

    Great CEO and CFO Not bad benefits

    Cons

    Authoritarian and micro management is the norm. Constant threats of firing

    Terrible CIO and IT Directors (2 are good) the rest a lost cause

    Advice to Management

    CIO needs extensive training in interpersonal relations and IT management


  10. Helpful (1)

    "Should have checked the reviews before applying."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Beautiful building. Looks like a lax working environment but I guess this was all smoke and mirrors.

    Cons

    Came in for an interview, was drilled for at least an hour, felt like I was being integrated. Answered all their questions perfectly and still didn't get the job. I Beleive that the supervisor and employee who conducted the interview were intimidated by my experience. So if I would have been hired they may be working under my lead.

    Advice to Management

    Don't waste people's time during an interview process with really intense questioning for a intermediate level position.


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