CCC Information Services Reviews | Glassdoor

CCC Information Services Reviews

Updated March 13, 2019
193 reviews

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3.5
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CCC Information Services Chairman, President, and CEO Githesh Ramamurthy
Githesh Ramamurthy
128 Ratings

Employee Reviews

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Pros
  • "Work Life balance is good, flexible hours of working" (in 19 reviews)

  • "Good pay, pay for performance, career development, interesting work" (in 12 reviews)

Cons
  • "I don't think work life balance is great" (in 6 reviews)

  • "Upper Management has unrealistic expectations and has been in the position way too long" (in 9 reviews)

More Pros and Cons

  1. "Good Part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Inventory Representative in Chicago, IL
    Former Employee - Field Inventory Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CCC Information Services part-time (More than 3 years)

    Pros

    Very flexible schedule, great pay for minimal hours

    Cons

    Must be able to contend with the elements of working outdoors.

    Advice to Management

    Provide more opportunities to advance


  2. "Diverse place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at CCC Information Services full-time (Less than a year)

    Pros

    Vacation is not bad. Some positions let you have work from home days. Management is fair and listens to feedback.

    Cons

    compensation, perks, and benefits between locations can vary drastically, which I think has a negative impact of moral in less 'looked after' locations.

  3. "Arrogant Leadership with no knowledge of modern way of building apps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Python Engineer in Austin, TX
    Former Employee - Senior Python Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CCC Information Services full-time (More than a year)

    Pros

    Work from home ( no one cares if you work, you can easily drag tasks for an entire quarter and end up with an award). Almost everyone has an award

    Cons

    Leadership is horrible and Everyone is easily 10-15 years with the company and absolutely very far from Modern way of building web apps. Architects have no eye on the future or scalable solutions and the coding standards in the company in on par with the 90s.

    Advice to Management

    I took a personal toll for being a whistleblower. Gossips are everywhere and everyone talks behind the back. W.r.t Cultural diversity its either Asian or White. Many have left the company either fired or forced to resign for providing feedback within a month or so and definitely #MeToo environment.

    CCC Information Services Response

    Feb 12, 2019 – Gary Newman, Senior Vice President, Human Resources

    We are sorry that you had an experience which doesn't match the standard for which CCC strives. While my assessment of our company and its culture is quite different from yours, we know there is... More


  4. Helpful (4)

    "Aggressively toxic micromanagement, worst place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cerritos, CA
    Former Employee - Anonymous Employee in Cerritos, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CCC Information Services full-time (More than a year)

    Pros

    Pay was reasonable, and 95% of my colleagues were pleasant, relatively intelligent people.

    Cons

    Unfortunately, the top management running the Cerritos office has created an unbearable, unhealthy culture of fear. A god complex leaves said management firmly believing they are simultaneously a world-class UI/UX designer, product manager, developer, and manager capable of driving efficient and effective software development. Instead, they have driven a manager to a literal nervous breakdown, forced employees to spend most of their time churning on revisions of materials to present to him in a way that won't send him into a complete tirade, and have stifled any spirit of independent thinking and creativity that his team might offer. Employees are exceedingly underutilized, micro-managed, motivated only by fear, and mistrusting of senior management.

    Advice to Management

    Find leadership in the Cerritos office who can motivate, inspire, and draw the best from the talented pool of resources that already exists in this satellite office.


  5. Helpful (2)

    "SSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CCC Information Services full-time (Less than a year)

    Pros

    Wonderful yet challenging I love

    Cons

    Nothing at all except distance


  6. Helpful (7)

    "Undervalued and Unappreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in Chicago, IL
    Former Employee - User Experience Designer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CCC Information Services full-time (Less than a year)

    Pros

    Benefits are great. That's about it.

    Cons

    Prepare to feel undervalued and unappreciated.

    UX culture is not great, manager only cares about their ego and not the value of their team.

    Advice to Management

    Drop your ego and really listen to your employees, don't run the team to the ground. Their opinion matters too not just yours.

    Hire a director of UX to take the reins and transform the UX culture. Get rid of toxic manager.


  7. Helpful (2)

    "Management and leadership is the key"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Chicago, IL
    Former Employee - Inside Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CCC Information Services full-time (More than 10 years)

    Pros

    Great products and services and my team
    Members were the reason for a positive experience! CEO is a visionary!

    Cons

    *Management was a disaster; I was with the company for a long time and gave many good years of service; when my leaving was announced not ONE member of the senior management team so much as sent me an email or note wishing me well. Including the person who had an office where i worked. The person walked by my desk everyday!?! it was very disappointing but quite revealing. Reminds me that certain people in upper management have absolutely no business managing people and should stick to their accounting expertise.
    *HR needs to take their employees’ concerns to heart when they express concerns during exit interviews about management.
    *investors became more important than customers and product quality.
    *Stop nickel and diming loyal customers and trying to save pennies when you should be adding more value
    To their user experience and productivity.

    Advice to Management

    Read ‘How to Win Friends and Influence People’.
    ‘Praise publicly and offer constructive criticism privately.’
    Respect the customer’s culture.

  8. Helpful (7)

    "Arrived happy, left disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CCC Information Services full-time

    Pros

    - Great and leading technology for the auto claims vertical
    - Worked with some great people

    Cons

    - Overworked and under-appreciated
    - Poor CS leadership that provides little to no guidance or support, doesn't listen to their people, and easily places blame on others before gaining any understanding
    - CSM on-boarding is poor and gives no direction to our daily objectives and overall goal in the role. Shadowing just doesn't cut it.
    - There's an "in" group, so you tend to feel outcasted

    Advice to Management

    Instead of just getting a pulse from your leadership team, truly ask the people. The direction for the CS Team is great, but it's taking some wrong turns.


  9. Helpful (1)

    "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CCC Information Services full-time

    Pros

    Decent time off, good salary for the area

    Cons

    Majority of office is a call center. Poor management in call center environment


  10. Helpful (7)

    "Depends on the department..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CCC Information Services full-time (More than 10 years)

    Pros

    There are some very talented people that work for CCC.

    Cons

    Not sure if the atmosphere has changed, but for me, there were SO MANY #MeToo moments! CCC is (or at least was) very much a boy's club.

    Advice to Management

    Some of the executive management needs a shake down.

    CCC Information Services Response

    Sep 25, 2018 – Gary Newman, Senior Vice President, Human Resources

    CCC absolutely opposes any form of harassment or discrimination, so we were very concerned to see your post. We take many steps to create a healthy and harassment-free workplace that enables... More