CCMSI "adjusters" Reviews | Glassdoor

CCMSI Employee Reviews about "adjusters"

Updated Aug 26, 2019

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3.9
StarStarStarStarStar
Rating TrendsRating Trends
72%
Recommend to a Friend
99%
Approve of CEO
CCMSI CEO Bryan Thomas (no image)
Bryan Thomas
15 Ratings
Pros
  • "This was a great working environment with good benefits and long-term prospects(in 4 reviews)

  • "Pay and benefits, work from home(in 3 reviews)

Cons
  • "Client mico manages PD adjusters(in 6 reviews)

  • "(in 2 reviews)

More Pros and Cons

Reviews about "adjusters"

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  1. Helpful (6)

    "Assocaite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CCMSI full-time

    Pros

    Not only is there plenty of PTO, but the availability to Flex every week (minus holidays, or office events) but the availability to work from home if you are not flexing, twice a week. Every year in Oct we all get raises, in addition to 1 bonus if its all done it time, you might get it before thanksgiving, after all the reviews are done

    Cons

    Really enjoyed working here at the beginning, but it slowly went down hill from there. No matter what I was doing or had a comment on something I was always in the wrong because I was the newest hire, youngest at that time and this was my first "big job" No only was there favoritism in the Scottsdale office but also a very big turn over as far as adjusters go. Assistants seem to have stayed the same since I have... been hired. They have mentioned repeatedly the "core values" and as far as I am concerned this office does not follow them what so ever. A new hire could see the drama of the office working less then a month.

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    Advice to Management

    Get feedback from associates more and fix the favoritism in this office

    CCMSI2016-02-18
  2. Helpful (2)

    "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Specialist in Scottsdale, AZ

    I have been working at CCMSI full-time for more than 5 years

    Pros

    Not too stressful of environment. Small office. 60 employees. No micro management. Bodily injury adjuster has more freedom than PD.

    Cons

    Client mico manages PD adjusters. Salaries are low. Took 5 years to get to $60,000. Raises are 3%

    Advice to Management

    Pay more money to good workers.

    CCMSI2016-01-25
  3. Helpful (3)

    "@@ WORST @@"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Claims Assistant in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook

    I worked at CCMSI

    Pros

    Shorter workdays (meaning shorter pay)

    Cons

    I got hired at the company and right away I was placed at their clients location, (Clark County School District) to handle Liability Claims and asst the Senior Adjuster. After doing nothing regarding adjusting and nothing to do with my skill-set, I was fired after about five months due to them overhearing one of my phone conversations with a Claimant (I am also a private investigator) that was outside on my break. ... They had no other reasoning besides stating that I wasn't the right fit for their client, etc. I know that this firing had to do with not being "clicky" with the other employees and feeling a little awkward regarding their unorganized settlement with this new client (CCSD). There was quite a bitter argument constantly between the client letting go of their claims and CCMSI handling the claims. It was like walking on egg-shells the entire time and very uncomfortable.

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    Advice to Management

    have arrangements more organized for your new employees walking into your client's environments so its an easy transition.

    CCMSI2015-10-12
  4. Helpful (6)

    "Overloaded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Danville, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CCMSI full-time for more than 5 years

    Pros

    Nice co-workers and good Health benefits. Comfortable workspace. For the most part there is flexibility. There is really not a lot of micro management. Most EE's have been at the company for a long time.

    Cons

    Very stressful and overwhelming job without much support from the top. Pay scale is pretty low when compared to other companies. Certain adjusters are dumped on while others are protected from overloading.

    Advice to Management

    You need to value your employees more. Don't dump on them so much and then when they can't keep up, threaten with write-ups in their personnel file. And especially the top needs to look at salaries of the adjusters to bring them in line with other companies with like positions. Quit using the excuse of being in a low income county to justify low salaries.

    CCMSI2014-04-23
  5. Helpful (5)

    "The worst company I ever worked for"

    StarStarStarStarStar
    Former Employee - General Liability Adjuster in Las Vegas, NV
    Doesn't Recommend
    No opinion of CEO

    I worked at CCMSI full-time for less than a year

    Pros

    The job was interesting,because of the type of claims that people would make. If you want a job that does not require a lot thinking this is the job for you.

    Cons

    The management was very rude and was not helpful. They had their cliques and being a new employee I felt very uncomfortable and out of place. I was fired after only 4 weeks of employment, I never received any type of formal training or classes. Prior to this job, I was a claims adjuster/casualty specialist for over 10 years with one of the most reputable company there is. I would do extensive research and long... consideration before accepting a job with this company.

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    Advice to Management

    You should really look at who you put in management. Just because an employee knows the job, does not mean that person is fit for management. They need to have a personality and be open minded, along with the knowledge of how to be in management. Everyone is not fit to be in that kind of a position.

    CCMSI2014-03-23
  6. Helpful (4)

    "Huge turnover - Management incompetent - When is this company going to take off their blinders?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CCMSI full-time for more than 5 years

    Pros

    No real benefit to working for this company. Others played while I worked and I got the boot because I was not in any manager's "clique". I personally observed employees regularly performing less than one or two hours of work out of an 8 hr day between personal phone calls, "bathroom breaks" and hour long chats in their areas when not flitzing around the office talking to anyone and everyone, including management.... Not a word is said to correct this situation because they are within management's clique. Longevity depends on who you know and suck up to in this company....

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    Cons

    This company regularly places people in management positions that are not qualified. This includes anyone from claims manager on up. Good workers are ousted just because they are not in the "in" crowd. Very pompous attitude that anyone can be replaced and they certainly live up to it. Management is lazy at best with NO assistance offered to the overwhelmed adjuster whatsoever. If you go on vacation, expect to... come back to tons of e-mails, mail, voice messages, etc. Urgent things like CPs and Motions are untouched. You finally start dreading taking time off that YOU EARNED. You are reduced to picking the brains of co-workers if there is an issue you need direction on. However, this isn't necessarily a bad thing as the co-workers know more than management. The company heaps a ridiculous amount of claims onto one adjuster (mostly those not in the "clique") and because of this, the quality of work suffers. Yet the management is quick to point the finger and "doesn't understand" why audits are not up to par. You are expected to live and breathe the work. The more personal time you sacrifice to get things done the more it is expected of you....with not even a thanks. A common saying amongst co-workers is "they set you up to fail here". What ever happened to the mentality that if the employee fails, so does the supervisor/management"? You won't find that here....

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    Advice to Management

    Stop to listen to the people who ACTUALLY do the work on a daily basis. If you are so concerned about the audit results, stop overwhelming the adjusters. Adjusting claims properly takes time. One "dilemma" on a claim can take a half day or even an entire day. No matter how much experience or so called "training" one has, it is an impossible feat when you dump on an adjuster and expect perfection. There's only... so much time in a day. Keep this up and clients will soon catch on.

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    CCMSI2013-07-24
Found 58 reviews