CD Baby Reviews | Glassdoor

CD Baby Reviews

Updated Mar 19, 2019

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Found 22 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
86%
Recommend to a Friend
93%
Approve of CEO
Tracy Maddux
13 Ratings
  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CD Baby full-time for less than a year

    Pros

    Small enough to get to know almost everyone Kombucha and coffee on tap Low turnover Kind/quirky staff and supervisors Catered lunches Promotes from within Employees are positive and devoted to independent artists

    Cons

    Not much interaction with coworkers during the day to day unless via chat/email.

    Advice to Management

    Keep valuing your employees and putting them first, because it does not go unnoticed and it definitely makes a difference to them.

    CD Baby2018-09-16
  2. "Great people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CD Baby full-time for more than a year

    Pros

    Intelligent, open and warm coworkers; free lunches; lots of room to grow within the company

    Cons

    The pay felt low for what was expected of employees

    CD Baby2019-03-19
  3. Helpful (1)

    "Good for the right person"

    StarStarStarStarStar
      Current Employee - Customer Service Agent 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at CD Baby for less than a year

      Pros

      Great culture. Cool subject.

      Cons

      Trapped on the phone or in a cubical with no creative input or outlet. Do not engage with co workers while working. Call center.

      CD Baby2019-01-15
    • Helpful (1)

      "The best place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Portland, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CD Baby full-time for less than a year

      Pros

      There are all kinds of advantages to working here; free lunches a few times, great coworkers, great benefits, this company does tons of charity work, so you feel good about working here. I could go on forever.

      Cons

      I can't think of any cons. This is a great place to work. I feel very lucky.

      CD Baby2017-12-08
    • Helpful (3)

      "Needs improvements (I wasn't going to say anything but... )"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Portland, OR
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at CD Baby full-time for less than a year

      Pros

      -Free lunches twice a month -can dress anyway you'd like -kind people for the most part -kombucha on tap and organic tampons -fun holiday parties -friendly culture for the most part

      Cons

      -overwork you for little pay -mandatory overtime (when you don't pay people enough to survive, they have to get second jobs. When you work two jobs, mandatory overtime is not fair to your employees.) You need to pay people more for what you require of them. These are poverty wages. -hard to move up -deal with abuse from "clients" on a daily basis -ridiculous requirements and bureaucracy -passive agressive leadership...

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      Advice to Management

      Pay your employees more. The kombucha and coffee carts are nice, but paying people livable wages is far more important. Get people off their high horses. Too many folks there are real into themselves for being in leadership positions and it makes it hard for people who actually want to help, to do their job. Running a business this way is a sure way to burn people out.

      CD Baby2017-12-06
    • "Very different"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Systems Administrator in Portland, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at CD Baby full-time for more than 3 years

      Pros

      Very diverse culture, both personally and professionally.

      Cons

      Still beholden to a parent company on the other side of the country. Budget limitations sometimes limit scope of systems options.

      Advice to Management

      Pay customer service staff more to keep the turn-over lower.

      CD Baby2017-10-24
    • "Good Intersection of Benefits & Flexibility"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager in Portland, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CD Baby full-time for more than a year

      Pros

      The benefits at CD Baby are pretty good. Twice-monthly free lunches, kombucha, coffee carts, celebratory catered meals, concerts and various parties, and more. Additionally, the increasingly-flexible remote work setup is becoming a major plus. Educational reimbursement program is nice to have. The standard benefits of medical/dental/401(k)/etc. are all decent. There's a lot of grumbling about the medical plan, actually,...

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      Cons

      The 401(k) matching is pretty crap. It's almost not worth putting into the 401(k) at all if you have other retirement options which offer higher possible interest rates. The educational reimbursement system relies in reimbursement, so if you don't have the upfront cash to take advantage of it, you can't use it - also, with today's ever-increasing educational costs, it's insufficient. The pay is low, and wildly inconsistent....

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      Advice to Management

      Get real about paying people what they are worth, especially longer-tenured employees whom have helped build the company into what it is today. With Portland's tech scene improving and expanding daily, and the housing costs skyrocketing, the company is in danger of losing its best talent simply because better offers can be found elsewhere. Benefits and flexibility will only go so far. For now, that's holding steady, but...

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      CD Baby2017-10-16
    • "Love this place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service in Portland, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CD Baby full-time for more than 8 years

      Pros

      The people! Our coworkers are great and it feels like family here. I like that there is a focus on making sure our artists are happy and we're all working together to make that happen.

      Cons

      Pay isn't as high as I'd like, but the other benefits really help. Great insurance, awesome parties, kombucha, free lunches, tuition reimbursement etc.

      CD Baby2017-10-10
    • "Amazing Co-workers, Low pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at CD Baby

      Pros

      Portland company with a lot of cool and creative co-workers. Good place to start a career and learn what e-commerce is all about. Learn what you can, but be ready to move on. Benefits are about average for the area.

      Cons

      Pay is sub-standard and unbalanced between departments and even within departments. Investors and parent company on the east coast calls the financial shots and many great ideas lose out to "efficiencies". Too much emphasis on numbers served and not enough on quality of interactions with clients.

      Advice to Management

      If an employee is good enough to keep on for years, make sure they are getting paid enough to afford rent. Stop counting widgets and ditch the timeclock.

      CD Baby2017-05-15
    • "Good Company with High Expectations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Portland, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CD Baby full-time for more than a year

      Pros

      Creative, fun, flexible. In regards to Customer service jobs this is one of the good ones. (Especially for those used to corporate Customer Service.) Many customers look at you like a God so more often the conversations are fun interesting and inquire. We help crazy eccentric artists all day which is actually pretty fun. Smallish company so very open and easy to be honest with management. Very flexible with requests...

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      Cons

      Training is lousy, sonit is definitely sink or swim. Not a ton of down time and you will be actively working always. It's never boring but every question/problem is different and you are expected to learn and grow with each question. High expectations can be exhausting and this is not a slacker job where you take calls and play on facebook. It is active involved and complicated. Things are always changing, so when you...

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      Advice to Management

      More competitive transparent pay. Reps working here 5 years should not be paid less than reps hired last week. More acknowledgment of success and benefits for performing well. More trust in the work being completed than the time spent completing it. Why does it matter if I step away to smoke or surf Facebook if I'm still performing above expectations?

      CD Baby2016-11-12
    Found 22 reviews