CDK Global Reviews

Cons

Normal frustrations of being a part of a large corporation with many departments and levels of bureaucracy .

Cons

The recent lay offs have caused a very negative look at CDK, but most people are not well informed enough to form a real opinion. Large companies go through this a lot. It’s horrible for people to lose their jobs, but sometimes it’s smart to consolidate departments and restructure.

Cons

Things have really gone downhill for the employee at this company over the past 4-5 years. It went from a company that truly values the employees to one where the employee is a second-class citizen. It's surprising since this stance has caused a lot of truly great employees to leave and find better companies to work for. Those left are trying hard to keep things together, but the cuts were way too deep and the customer base is very angry at the level of support they receive. The new CEO might help, but it's going to take time and a lot of re-building. I worry that they won't be able to bail out water fast enough to keep the ship from sinking.

Cons

While we are still process-driven, I am hoping that with a push toward using data as more of a decision maker will continue to speed things up in the end. I am looking forward to increasing our machine learning capabilities both in our external products as well as internally.

Cons

I'm reading a lot of the comments from my peers and, unfortunately, I can tell which ones are from actual employees, and which ones may have been added by those that either are NOT on the front lines, or are in a place within upper management and trying to equal out the negative reviews. There isn't a position around, and I'm talking worker bees, Directors, and even into GM's, that aren't feeling the extreme disjointed working of the company at the corporate level right now. For anyone that's been with us for 10+ years, and say there are "no cons" is just not truthful. We're going thru a lot right now - most of it is generated by Corporate. The employees are ALL really good people, and we've given blood sweat and tears to our customers to keep these products working - and they are good products. BUT Corp is cutting so may corners for what EVERYONE assumes is to make us look at profitable as possible, so that we'll be bought soon - that it's having the opposite affect! Customers see it, the industry sees it, employees and perspective employees see it -- and the competition is drooling over the opportunities that are theirs for the taking. Corp just doesn't and doesn't care - thinking a customer will leave because Sales doesn't visit them...NOT because they can't get support to save their lives (Sending all to the community is ludicris! and they know what I mean by this). It's been so long since those that have a $14M paycheck have had to pay bills, and try to keep their families afloat -- I'm sure if we pushed the CEO position off to India, many would notice. Most of all, I'm just sad about what we look like to those on the outside now. To our Clients: The Employees are with you and we truly do have excellent applications -- we apologize for the decisions made by those at a corporate level who have NEVER worked in a store before. We're trying to make them see. And to whoever is planning on buying CDK -- please do it soon! Or we'll fade off into oblivion.
For Sales, they have a long, detailed, and VERY difficult pay plan and policies that make it extremely hard for you to make money. When you decipher their codes and figure out how to use it to get the customers what they need AND somehow make a paycheck, while jumping thru literally 4K hoops, if you by chance do well and make it to "Club" - you are a target now. Once you figure out how to do it so that you make a decent commission from a deal, they plug those holes in the plan to insure you DON'T make the same money as you did last year. Increased quotas, decreased commissions, decreased discounting capabilities (Dealers say we are already too expensive and leave for smaller, less expensive providers), and LOOOOONNNNGGG wait times for the equipment and software they purchase, with empty promises of a new DMS and iPhone-like addon applications coming years down the line - that doesn't help the company NOW. Since they only pay Sales half at the time it's sold, and the other half when it's installed 5-8 months later, you're stuck staying until you can get paid on what you rightfully sold. We have some really talented sales people who sell on relationships in this industry. It's hard because I don't think Corporate cares that not only is CDK's reputation suffering, but the employees - WHO ARE PEOPLE YOU KNOW - are feeling it worse.

Cons

Feels like you are treated like a kid

Cons

We've seen many competent and wonderful people laid off in the last couple of years. It's been a hard journey.

Cons

Greed of CEO and his underlings in upper management. Stripped the company of associates with knowledge and replaced with young inexperienced associates where customer service centers became a "churn & burn" call center. High turnover in customer facing positions.

Cons

Too much work not enough time.

Cons

The company is running a muck today. There is no direction from senior/middle management. Too many layoffs to count, and no one left to pick up the work and move forward.