CDK Global Reviews
Updated Jun 1, 2023
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Top Review Highlights by Sentiment
- "Managers don't understand the job or how long doing it right takes and are very out of touch." (in 90 reviews)
- "Upper management is only concerned about call wait times, not about quality of work/support." (in 81 reviews)
- "Senior leadership explained to me before I left for a new opportunity that the office in Seattle was toxic." (in 68 reviews)
Ratings by Demographics
This rating reflects the overall rating of CDK Global and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Pros
Do your job get left alone
Cons
Don't really have any concerns
- Former Employee, more than 8 years★★★★★
Ever See A Ship-Breaking Operation? CDK Is Now One Of Those Ships
May 8, 2023 - AnonymousRecommendCEO ApprovalBusiness OutlookPros
It was a great place to work. The people were excellent, and the working environment was the envy of the industry. Many employees had worked there for decades. It was a place that you could contemplate working at until retirement. It once had a culture that no competitor could beat.
Cons
CDK was sold to Brookfield in July 2022 so that the board of directors could make off with $millions while the company is slowly broken up and sold off in pieces by the buyer. Layoffs happen on a very frequent basis now as former coworkers ask me for help after they get laid off in their turn. CDK is like a discarded husk of a ship being dragged ashore and cut into pieces. What profitable parts remain are being cut off and sold off until there is nothing left. Whatever can't be sold off is being outsourced overseas to keep up the façade of a functioning company. All of the internal and external goodwill that Brian Krzanich built up over the years was destroyed in mere months after he had left. The only thing keeping CDK afloat now are the long term multi year contracts. When those come due, I doubt that many will renew.
Continue reading - Former Employee★★★★★
Pros
- My team was very flexible. Most software engineers took Fridays off. - I am not sure if the policy is still in place but it was fully remote
Cons
- pay seemed kind of low for the area (job was in Salt Lake City) - system was written in Java swing so it seemed fairly old but the team was creating a web ui and improving their mobile presence
- Current Employee, more than 3 years★★★★★
Beware of the Sinking Ship
Mar 12, 2023 - Technical Support AnalystRecommendCEO ApprovalBusiness OutlookPros
The people still left in the associate and immediate supervisory positions are hard working, talented people. Their concern for the customer has always been part of the overall appeal of working for this company in spite of the developments that have transpired since the company was spun off from ADP.
Cons
As is evidenced by so many reviews already, things are deteriorating at an alarming rate. The recent move to offload jobs to Genpact in an effort to make the company look more profitable on paper is being sold as part of the "fit" portion of the CEO's fit and focused plan. It has taken morale to a new low and it will only harm the CDK customer experience in the next few months and years. This is to say if the company makes it to years without the current CEO, Brian McDonald, and his Executive Level Team succeeding in completely gutting and selling off the company. They keep pushing their narrative and insulting the intelligence of the employees that remain all the while thinking that no one sees where they are headed.
Continue reading - Current Employee, more than 10 years★★★★★
Hope for the future gone with new CEO
Mar 23, 2023 - Senior Software Engineer in Hoffman Estates, ILRecommendCEO ApprovalBusiness OutlookPros
Passionate, dedicated people working hard to keep the company going despite constant interference from upper management. Good pay, okay-ish health benefits. Unlimited time off is nice, but it's also a way to make sure they don't have to pay you for it when they let you go. Very flexible work from home options.
Cons
I have been told to do more with less for my entire time at CDK. Tech departments are down to single people supporting entire applications in the internal contracting pipeline. The CEO is a reaper. He is there to cut every single dollar he can, whether it was well-spent or not. The recent employee shift to Genpact (700+ people) has absolutely gutted morale. They told us it was to avoid layoffs -- I'm sure it was. There are a lot of veteran employees in that group of people, and the cost of the severance packages alone would have been staggering. Upper management says that the shift to Genpact was because they couldn't hire talent. Leave it to Brian MacDonald solve a hiring problem by soft-firing 700 people. I do not recommend working here.
Continue reading - Former Employee★★★★★
Lots of Pros the few Cons weighed heavy
May 1, 2023 - Process Performance ConsultantRecommendCEO ApprovalBusiness OutlookPros
Many great associates, managers and directors. Fantastic rapport with many of our clients. Home shored, my team was paid well, and the benefits were quite good.
Cons
One bad manager spoiled the experience for me. Not only allowed extensive bullying by her favorite consultant, she also was a master bully. HR did have to step in after several complaints by many consultants. Unfortunately, nothing was really done other than a firm conversation and the bullying continued in more subtle ways.
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Best coworkers ever and unlimited PTO
Cons
It used to be a wonderful company, but it is the worse now! Too many layoffs since BM is back. Letting go of the best talent and very knowledgeable associates. Layoffs every month, you never know if you are next or if you still have a team! Toxic culture and low morale, nobody wants to work here anymore. Everyone is jumping ship as fast as they can. My advice, do NOT apply to work here, you will be part of a layoff soon or later!
- Former Employee★★★★★
Pros
Unlimited PTO is nice if you are able to take advantage of it
Cons
Layoffs are leading to even heavier workloads. The recent acquisition has negatively impacted the environment. Pay is extremely especially for the work loads required and forget getting any sort of raise. Annual based raises do not keep up with the cost of living and are only an increase of up to 3% but when your pay is already low even 3% doesn’t make a difference. Some lower managers are great but overall the company is making dire mistakes that are causing employees safe from layoffs to leave.
Continue reading - Former Employee, more than 3 years★★★★★
Work Life Balance
May 31, 2023 - Account Advocate in Seattle, WARecommendCEO ApprovalBusiness OutlookPros
Full Remote and unlimited PTO
Cons
Needles always moving, hard to maintain constant changing job duties.
- Current Employee, more than 3 years★★★★★
Pros
Get to visit many parts of the US and Canada.
Cons
Traveling Monday through Friday every week
CDK Global Reviews FAQs
CDK Global has an overall rating of 3.1 out of 5, based on over 3,192 reviews left anonymously by employees. 44% of employees would recommend working at CDK Global to a friend and 38% have a positive outlook for the business. This rating has decreased by -16% over the last 12 months.
44% of CDK Global employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CDK Global 3.5 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at CDK Global to be culture, benefits, coworkers and the cons to be senior leadership, management, career development.
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