CDK Global Reviews | Glassdoor

CDK Global Reviews

Updated September 17, 2017
1,079 reviews

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Pros
  • Work/Life balance was consistently good (in 177 reviews)

  • I'm permitted to work from home full time which allows for actual work-home balance without all the commute time (in 76 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "internship experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    excellent place to work and grow

    Cons

    average pay could be higher


  2. Helpful (17)

    "Broken culture, broken machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Chicago, IL
    Former Employee - Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CDK Global full-time (More than 5 years)

    Pros

    Coworkers were some of the most brilliant in the industry. Had a great support team environment of seasoned support staff in one area.

    As each iteration was released, issues that arose made for interesting workdays (never bored and always learning)

    Option to work from home was very nice.

    Cons

    New CEO has destroyed the culture that once drove this company to the top of it's class, with client loyalty and employees that invested back into the business for the love of their jobs. Trust in CDK is no longer there. Trying to save a buck here and there by getting rid of your most seasoned and knowledgeable employees for cheaper salaries in new hires was not the way to support a once great culture of growth. If the new CEO really wanted to invest in this company and impress the stockholders/ board members, perhaps he could have lightened his own salary a couple of million rather than ruin the lives of the actual workers in this company through layoffs, as he got rid of the backbone of support persons that actually knew the product and secured client loyalty. Clients are running for the hills as fast as they can.

    Benefits are a joke. Medical coverage is meticulously expensive with very little actually being covered. Employees are better off as self-pay with an agreed upon fee negotiated with doctors.

    Coffee, ice cream socials, and odd motivational photo shoots showing upper m management acting silly does not hide the fact that the culture is broken and cannot be rebuilt for the few clients that may remain in your end. Employees shoyld have come first, as they keep the culture alive and it is employees that build your product. You killed the culture and you killed the business. Hey, at least the CEO can lay his head on his golden pillows each night.

    New hires are lied to when promised a bright future with CDK, and paid pennies to take the archaic abusive practices, similar to Guantanamo Bay tactics that were built to break down and destroy the emotional and physical health of prisoners. I believe team leads and ipper msmagement must have attended their training at Gitmo.

    Favoritism towards certain workers who get promoted with no other skills than brown nosing.

    Management doesn't want to hear that they have created an atmosphere of every man for himself in survival mode, while they dangle the threat of "your the next to go" over everyone's heads. They live in fear, not creative culture.

    Send surveys only to select group of known supporters that cause skewed results and no accurate measurement of overall satisfaction.

    Advice to Management

    Take your heads out of the sand, stop the unprofessional and fake pictures suggesting an atmosphere of caring for your employees. Try investing in really caring about the real backbone of this business, the workers the create your product, before your left holding your own head in your hands wondering how you failed. You have failed your most important assets and can not get back the talent you let go that made clients loyal. Unplug your ears and hear the cries for help. Lower rescue boats that can actually accommodate more than just the stakeholders. This shop is sinking fast!

  3. Helpful (12)

    "More Layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CDK Global full-time (More than 10 years)

    Pros

    Ability to work from home.

    Cons

    Yesterday saw another round of layoffs. All indications point to the imminent sale of the company. It's just a matter of time.

    Advice to Management

    No advice, but we all know that we're just numbers on a spreadsheet. You're not fooling anyone.


  4. "Just wondering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Executive in Orlando, FL
    Current Employee - Account Development Executive in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CDK Global full-time

    Pros

    Great leadership team that care about its employees

    Cons

    Implimentation during a conversation can get challenging at times.

    Advice to Management

    I truly love my company and its employees!


  5. Helpful (2)

    "Great but too many changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Cincinnati, OH
    Current Employee - Technical Analyst in Cincinnati, OH
    Recommends
    Positive Outlook

    I have been working at CDK Global full-time (More than a year)

    Pros

    great if you are starting your first office job.

    Cons

    Too many changes from upper management

    Advice to Management

    Be consistent


  6. Helpful (8)

    "Treats you like a robot, high stress, low compensation. Not much growth for career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech
    Current Employee - Tech
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CDK Global full-time (Less than a year)

    Pros

    Fairly easy job to do, decent pay starting out.

    Cons

    More focused on the numbers in how well we are doing versus your knowledge and ability to help customers. Your support knowledge is constantly being questioned with management from others walking by and overshadowing what they think is going on versus asking each team. Too many assumptions, little to no advancement, broken promises and not able to move into other roles, terrible benefits. Behind the times in how a tech company should treat their employees. Reprimanded for ridiculous things based upon surveys when stats are high but not higher than another team that of no relation. Managers don't talk to their teammates often, and are often clueless as to what the hot topics or culture is like within the company. Inter-office communication is very weak too. When a major company change happens, you get many different answers as to why that change happened and are expected to followed said changes because they are higher management. Don't work here if you're looking for a career job.

    Advice to Management

    Trust your employees more and encourage them to learn new skills for a lateral move to another department. Don't treat them like robots, If they're doing things that make their day more enjoyable, don't detour from forcing them of that change if they have good stats. Teach that when they making a decision is in direct reflection to the company. Let the managers manage their team instead of taking instructions from the upper management on what to tell the employees to do. Each team should be unique, not forced to have the same performance levels as other teams.

    Look at how other big tech companies treat their employees. Encourage and make sure they're happy and do what you can to help them reach that level of success. without their knowledge and help, the quality level of support is going to fall drastically.

    Finding someone with a great critical thinking skills far weighs more valuable than someone that follows instructions to fix a common problem.

    Lastly, don't treat them as robots. They may be 1 person, but if 1 person is upset or is frustrated about how they're working, help them in becoming a better agent versus forcing them to change by writting them up.


  7. Helpful (1)

    "Great place to start your career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CDK Global full-time

    Pros

    Good people, nice environment, decent benefits.

    Cons

    None that I can think of.

  8. Helpful (8)

    "Man's Club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CDK Global (More than 3 years)

    Pros

    Good Corporate Benefits and a decent start-up position to put on your resume.

    Cons

    Unless you are part of the men's club or working to 9p every night you aren't moving up in this company


  9. Helpful (20)

    "True Value Degradation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Hoffman Estates, IL
    Former Employee - Executive in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CDK Global (Less than a year)

    Pros

    Still significant (though rapidly shrinking) core of talented, client centric employees remaining who are committed to serving the company's client base.

    Cons

    Absolutely shameful example of a well grounded and stable business being undermined by a new Executive team (and its Board of Directors) with a deliberate shift in focus towards maximizing near term profitability and the business's valuation at the expense of client satisfaction, sustainable growth- and with total disregard for its employees well being.

    Advice to Management

    Get on with turning the business over to others who actually care about serving the market the business exists to support. Prepare to some day regret what you are doing to drive personal wealth and the price you are paying to do so.


  10. "CDK Global"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CDK Global full-time

    Pros

    Work from Home Option, Floating Holidays, Team Lunch Activites

    Cons

    Old Software Platform, Big Company Feel


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