CDS Global Reviews | Glassdoor

CDS Global Reviews

Updated June 16, 2017
81 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Malcolm Netburn
15 Ratings

81 Employee Reviews

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Pros
  • They have good benefits for healthcare (in 8 reviews)

  • Great Teamwork, Great Shift, Great Benefits (in 5 reviews)

Cons
  • Very little chance for advancement within the company unless you learn how to think within the realm of allowances according to management (in 3 reviews)

  • There is a revolving door of upper management that stays 1 year or less (in 3 reviews)

More Pros and Cons

  1. "It's an Okay In-Between Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boone, IA
    Former Employee - Customer Service Representative in Boone, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CDS Global part-time (More than a year)

    Pros

    Flexible schedule
    Most time off requests given
    No real dress code - wear what's comfy

    Cons

    It's a call center
    Dull and boring atmosphere
    Call supervisors are rude and talk behind your back
    No real variety in calls

    Advice to Management

    Create better incentives


  2. "Horrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boone, IA
    Former Employee - Customer Service Representative in Boone, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CDS Global full-time (More than a year)

    Pros

    Nothing! Horrible company, bad management. Terrible pay! Don't work here

    Cons

    Everything! Worst company ever! Old systems it is like working in 1980!

    Advice to Management

    Hire new management

  3. "Lack of leadership and direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Des Moines, IA
    Former Employee - Anonymous in Des Moines, IA
    Doesn't Recommend
    Disapproves of CEO

    I worked at CDS Global full-time (More than 10 years)

    Pros

    I started with CDS Global in 1998. It was a great company who valued their employees. There was alot of tenure and knowledge in the staff and it fostered a positive work environment and family atmosphere. Unfortunately this is not the case now with the ever revolving executive staff and the current CEO.

    Cons

    There is a history of reactionary lay offs to appease budget issues in the past several years. This has resulted in deep cuts in talent and a strain on the moral of the staff. A lack of consistent direction and vision by the leadership has fed into the moral issues. The atmosphere has changed drastically in the past 6 years. Wages have never been competitive and there has been a long standing wage disparity between tenured staff and new hires that are paid closer to market.

    Advice to Management

    It is sad to see what this company has become.


  4. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boone, IA
    Current Employee - Anonymous Employee in Boone, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CDS Global full-time (More than a year)

    Pros

    Great work environment, good pay, benefits are great, flexible scheduling.

    Cons

    Don't get paid more for the more things you know how to do.

    Advice to Management

    Offer more money if you know how to do more than one job/tier.


  5. "Call Center Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boone, IA
    Former Employee - Anonymous Employee in Boone, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CDS Global part-time (More than a year)

    Pros

    Flexible with time off, fun work events, commission

    Cons

    Rude customers, hard to make your way up in the company, strict lunch breaks


  6. Helpful (1)

    "Poor Management, Pay & No Room For Advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Des Moines, IA
    Current Employee - Customer Service Representative in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are great, extra $.50 for each sale

    Cons

    Very poor management, too much work load and not enough pay. Managers do not inform workers of current activity going on within the company. Would like to be paid more due to how bad we get treated on the phones. False advertisement within the company to trick customers and children. Break times not appropriate, we are only allowed 5 min a day to have personal time (even to go to the bathroom)

    Advice to Management

    Watch how you talk to your employees, help us out when we need help, don't look at your phone when we call and ask for help and ignore our calls. New managers don't help the way things run. I have never worked for such a bad company with management that doesn't care about their employees.


  7. Helpful (1)

    "Company has changed over the years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Des Moines, IA
    Former Employee - Anonymous Employee in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people who work hard

    Cons

    Constant turnover of executive management leaves people with a confused and demoralized attitude

    Advice to Management

    Be consistent. Make a plan and allow people to engage before the plan is changed a year later

  8. "National Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Sales Executive in Remote, OR
    Former Employee - National Sales Executive in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great family-oriented work atmosphere. Everyone on the team genuinely cared about your well-being. I worked remote, I had attaunomy.

    Cons

    The division I worked in had a revolving door of Vice Presidents--4 different leaders in 3 years. Hopefully the company has corrected this issue.

    Advice to Management

    The company focuses on several outsourcing areas, they should focus on the top two or three things and become the industry experts in those areas.


  9. "Not Applicable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Des Moines, IA
    Current Employee - Anonymous Employee in Des Moines, IA
    Doesn't Recommend

    I have been working at CDS Global full-time (More than 10 years)

    Pros

    relationships you build with other employees

    Cons

    No chance for advancement in current position.


  10. Helpful (4)

    "Bad Management Ruins Potential for Transformation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Des Moines, IA
    Former Employee - Anonymous Employee in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great potential to pivot business model for the future.
    Good hard working people.
    Reasonable benefits with a good spacious office environment.

    Cons

    Very poor communication regarding strategy.
    Organization becoming too top heavy, some projects have more managers than actual people working on them.
    Too frequent organizational structure changes creates confusion.
    Many talented individuals have left the company due to the lack of direction.

    Advice to Management

    Learn to treat employees as adults and be more transparent about strategy and direction.
    Adding more management alone does not change a business.


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