CDW Reviews in Chicago, IL | Glassdoor

CDW Chicago Reviews

Updated July 20, 2017
606 reviews

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Chicago, IL Area

4.0
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606 Employee Reviews

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Pros
  • company benefits are great; culture is very focused on a healthy work-life balance (in 146 reviews)

  • Flexible schedule - work from home 90% of the time (in 44 reviews)

Cons
  • Sometimes difficult to work/life balance (in 47 reviews)

  • base salary is not competitive with other entry level sales jobs (in 80 reviews)

More Pros and Cons

  1. Helpful (4)

    "Almost hellish environment for sales."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Chicago, IL
    Former Employee - Inside Sales Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are desperate. This is really not a great place to sell. ...........................................................................................................
    ...kkkkkkkkk

    Cons

    Long hours, impossible technical questions, fellow employees who are as clueless as you, and tattle tale clock programs that are inaccurate. .....lllj jjhh.. hhhhj. hjhh.

    Advice to Management

    Don't make your sales employees into some kind of unpaid customer service reps. iiii iiioooo jhhn ggss gssj skssssks llaajhn


  2. Helpful (3)

    "never work at cdw...everyone quites sooner or later"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    There are no good reason

    Cons

    Lets see...they say their benefits package is good but coming from other companies it sucks, their base pay sucks, you make no money unless you get those spiffs, they hire anyone they can, the accounts just get passed from person to person, you just stay there till you find a better gig.

    Advice to Management

    dont just hire anyone and everyone

  3. Helpful (3)

    "CDW going going gone..........."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse in Vernon Hills, IL
    Former Employee - Warehouse in Vernon Hills, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Known company to put on a resume. Former co-workers were hard working and we had to work under some very stressful conditions to get the orders out.

    Cons

    Company is in a freefall. MDP buyout has destroyed morale for sales, operations and warehouse employees due to executive greed. This company is a prime candidate for the card check legislation pending and desperately needs to unionize. The turnover rate for employees was astronomical. Wages remained stagnent. You had to work for nintey days before your benefits kicked in, so you had to hope and pray that you or your family did not get sick or have a medical emergency in the mean time. Other large companies offer benefits from day one!

    Advice to Management

    I won't bother, they are incapable of listening.


  4. Helpful (2)

    "Their problems have very little to do with MDP and the economy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Vernon Hills, IL
    Current Employee - Supervisor in Vernon Hills, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Can't really think of any. How about "They used to be on the Fortune 100 Best Companies to Work For"!

    Cons

    Ever since MPK left, their new leader has taken CDW down a long slow slide (growth has primarily come from aquisitions). MPK's replacement never did come to understand that delivering a quality product and execellent customer experience WAS THE PRODUCT (shocker, since he came from the airline industry). Slowly over the past 6 years, loyal customers have left and have not come back As the years went on, he populated the executive team with those who had similar ideas (and they in turn promoted management that had the same ideas). Politics and C.Y.A. rule the day now - if you are good at these things you should do well at least until the company finally goes under or the executive team is replaced.

    Advice to Management

    Just walk away - you have ruined a great company (Actually 2, since you pretty much trashed Berbee too)


  5. Helpful (4)

    "If you are an engineer, stay away...."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Sales Systems Engineer in Vernon Hills, IL
    Current Employee - Pre-Sales Systems Engineer in Vernon Hills, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Building a network of collegues that will leave CDW and go elsewhere has it's benefits in the long run when you leave (or at let go).

    Cons

    Poor management, poor compensation, dial for dollars mentality, CDW first, then customer, poor integration of departments, advanced technologies department doesn't fit the CDW model. Management's unwillingness to change the internal processes to compensate for different business models (i.e. Berbee acquisition - services() makes it difficult to provide good customer service.

    Advice to Management

    You are destroying a rock solid industry reputation by diluting the expertice that we have in our engineering staff. The more you push the CDW model and the less you bend, more highly skilled engineers are going to leave. Eventually you will be back to square one. Just a product pusher with no industry expertice in implementing technologies.


  6. "There is no more bonus."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    CDW can teach out over the phone sales skills and tactics.

    Cons

    There is no more signing bonus. Depending on where you are located the pay may not be enough to qualify for an apartment.
    CDW went private and the company is fixed upon bringing people in for the short term, "two years" in order to keep the funds rolling in to line the executives pockets.

    Advice to Management

    Go to school or back to school for those of you who actually have a bachelors.


  7. "Would be a great job for a high school student"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No dress code enforced, you get to use a computer with dual monitors, most of the people are young (under 35)

    Cons

    No professionalism, upper management is very incompetent, strong focus on "effort numbers" even if you are one of the top sales representatives, lack of communication from upper management on new initiatives, while you do about 80% of the work- you take home only about 1% of the pay, no career path

    Advice to Management

    While your best employees don't often show up as an "asset" on your balance sheet, the revenue and profit each employee brings in can be measured. Use that as a metric in measuring your best sales representatives as opposed to the "number of phone calls" a sales representative makes.

  8. "There is no way to save this sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Chicago, IL
    Current Employee - Senior Account Manager in Chicago, IL
    Disapproves of CEO

    Pros

    The only thing that is making me happy right now here at CDW is that the vendors are spending more money towards contests and trips that you can win. My pay check over the last 7 years has dropped due to accounts being taken or moved.

    Cons

    The managers don't know what they are doing half of the time. I have a manager who has been with CDW for less than 3 years and this is their 1st job out of college. The pay sucks and I am back to making the money that I 1st made when I started with the company 7 years ago.

    Advice to Management

    Like everyone else posts on this site, you need to treat the sales reps with more respect and better pay. We are the ones who are making money for the company to pay your paycheck. Also, you need to trim down on how many managers/directors there are. I feel like I am in the movie "Office Space." Every month someone is being promoted to some new job position that was created out of thin air.


  9. Helpful (1)

    "Great for some, terrible for most"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - the vast amounts of continued training and informational materials
    - numerous resources to assist account managers
    - extensive initial training
    - vendor perks

    Cons

    - CDW epitomizes the faulty american culture - all work, no play
    - CDW does not promote a healthy work life balance, in fact they discourage it
    - feels like working in a frat/sorority house
    - though the resources are plentiful, an account manager has to jump through way too many hoops to make any progress
    - not nearly as laid back as they promote themselves to be
    - extreme micromanagers in a subtle, backhanded kind of way
    - very rarely congratulate you but very quick to tell you what you're accomplishing isn't good enough
    - every time I go to someone with a problem they tell me to go to someone else, who tells me to go to someone else, etc. until i'm back where I started
    - we are falsely encouraged to be "ourselves" as long as "ourselves" is exactly what the company wants us to be
    - nearly impossible commission structure on top of laughable starting salary
    - very little paid time off offered
    - extreme favoritism
    - success depends heavily on who you know rather than how good you actually are

    Advice to Management

    - focus on truly promoting a healthy, enjoyable work/life balance
    - increase the starting salary to stay competitive in the sales industry (i promise you what it's at as of 9/12/11 is not at all competitive)

    - UPDATE: as of this month there is a new commission structure and you did not successfully pull the wool over anyone's eyes - the amount of money you claim to have fought for to put into the new structure is great on the surface but what you don't mention is that you initiated a pay cut to a large majority of account managers in order to throw more money at the absolute top tier and to newer account managers who will quickly grow their business beyond the lowest commission tier but will most likely never reach that absolute top tier - they will be stuck in the middle majority making less on the new & "improved" structure vs what they would've on the old structure...please revisit your compensation plans and make it more appealing for us to stay with CDW


  10. "Not worth it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working downtown and in a nice area
    Clean facilities
    Some what comfy chairs

    Cons

    Low pay, bad management, calling a lot, poor communication between employees, snobby bosses and low pay. This is a stressful job and not worth 25k a year in my opinion but for others it might be.

    Advice to Management

    Pay your employees what you would want to be paid for the tasks that are required.


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