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CDW

CDW

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CDW Employee Reviews about "account managers"

Updated Sep 21, 2021

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Found 76 of over 2,936 reviews

4.1
80%
Recommend to a Friend
94%
Approve of CEO
CDW CEO Christine Leahy
Christine Leahy
575 Ratings
Pros
  • "Our people are everything at CDW(in 436 reviews)

  • "Strong leadership - great work life balance(in 224 reviews)

  • Cons
  • "There is nothing negatives about CDW(in 280 reviews)

  • "Low base salary for Chicago area(in 120 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "account managers"

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    1. 5.0
      Former Employee, more than 1 year

      Lots of work, but can be very rewarding.

      Mar 30, 2018 - Account Manager in Cherry Hill, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training program they put you through initially is really comprehensive in getting you up to speed on the fundamentals of IT and all of the product segments that you'll be covering. I'm sure it could differ from team to team, but after training my manager always seemed to focus on our personal goals and development, and I never felt any pressure to simply hit numbers. There's a good sense of camaraderie between your team and the group you've gone through training with - although many of them went on to separate teams we still keep in touch years later. The pay probably won't be amazing for most your first year or two unless you hit some luck or really grind at it, but it's probably comparable to similar positions with other companies, except with a lot of added perks. Expect to be inundated with free food, contests, and branded freebies from all of the vendor partners. A lot of opportunity for lateral promotions or to specialize in/work for many of the vendors. The work itself can be a slog some days, but they really seem to do as much as possible to motivate their employees.

      Cons

      Expect to make tons of cold calls daily. Probably 80-100+ early on until you start gaining some traction and have to focus more time on actual customers. I never encountered any negativity, but you'll be leaving a lot of voicemails, hitting dead ends on leads, and chasing after elusive IT managers day after day. They provided you with a starter book of business, but you'll quickly have to start prospecting your own leads if you want to get anywhere. Your initial book might have a few diamonds in the rough, but they're mostly hand-me-downs from other account managers on your team because they got nowhere with them. Finding good customers can seem like a struggle sometimes depending on what your territory is. Some of the more successful account managers seemed to get their break by sharing an account with a more experienced team member - make connections and be eager to learn from them because the odds of getting in on the ground floor with a growing company seemed pretty slim.

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      6 people found this review helpful
    2. 1.0
      Former Employee

      The stuff they don't tell you

      Jul 25, 2021 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you are fresh out of college, it's a good place to start. Allow self 12 months with goal to move on and specialize.

      Cons

      CDW is a revenue generating machine. Period. Most new hires figure out compensation is substandard and long term benefits and lack of pension and lack of stock awards don't exist. Executive management has no issue dipping their toe into the Sales pool and taking money from Account Managers. SPIF's which were big part of an Account Managers compensation have been eliminated. Account Managers generally last 16-20 months and realize the futility of a long term sales career before leaving. Team Sales Managers also have a high burn out rate and realize there isn't a work life balance.

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      4 people found this review helpful

      CDW Response

      Manager, Talent Acquisition

      Thank you for taking the time to provide feedback on your experience. We assure you it does not reflect CDW’s values or corporate culture and take any claims not in line with The CDW Way very seriously. We would like to know more details about your situation, so we can look into this further. I encourage you to contact us via one of the following options: a. CDW Ethics and Compliance Office directly by calling (847) 419-6160 b. Ethics Helpline at (877) 723-9929 or c. Coworker Relations, Sr. Manager Keith Arnold at (312) 547-3028

    3. 2.0
      Former Employee

      Could be better.

      May 5, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company hires great specialists to help customers solve their business issues.

      Cons

      Not enough resources to help the account managers. Turnover is high.

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    4. 1.0
      Current Employee, more than 5 years

      Worst Place To Work

      Feb 2, 2021 - Account Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity to switch teams and try new roles.

      Cons

      Pay is way below average standard. Account representatives make a low base of 35k and Okies they are promoted to account managers their base drops to 25k and at account managers and account executives make a low 20k base. Not to mention goals are constantly set so high it’s almost impossible to achieve. The only people making real money are the highest level, CIO’s, CEO. Team managers have no real power to make change and upper level management is constantly hitting account managers with fees to pay for new resources. They’re constantly increasing work load and decreasing pay. The health plans are extremely expensive and not very good. You only get accumulated two weeks time off which is awful and 5 days sick time which also has to be accumulated. I’m not sure how they got best place to work this past year because everyone on the sales team hates working here and wants to quit. Save yourself the stress and work somewhere else.

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      3 people found this review helpful
    5. 4.0
      Current Employee, more than 3 years

      Very Challenging but Can be Lucrative

      Sep 22, 2020 - Account Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      For a large company, it's a pretty good one to work for. Management is usually competent and professional. The executives are transparent with the company's direction, goals, and pains. Benefits are average but healthcare costs are more than average. The company believes in advancing your career and finding new internal opportunities. They also believe in charitable causes and even have a charitable match program.

      Cons

      Work-from-home programs have been frowned upon by many departments/positions, but hopefully that changes post-COVID. I know healthcare costs are always rising, but my CDW healthcare cost is always more than my wife's has been at her employers. Account representative/account manager roles at CDW are very difficult. Base salary is extremely low and even goes down after your second year. The biggest issue though is there's barely any time for proactive selling, which is what we should be doing. Internal processes are extremely time-consuming and wrought with problems. It's basically 80% of your time is more like project management. It's a very transactional sales role. The first two years in the role are extremely difficult and hard to make a decent wage.

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      1 person found this review helpful
    6. 1.0
      Current Employee

      eh

      Sep 28, 2020 - Sales Account Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of free things, they continue to develop sales rep who work only on entitlement and free things (lunch, swag, trips etc)

      Cons

      management is unprofessional and most leaders are leaders because they do not want to take a pay cut after being an account manager for 20 years (or find a new job). it's like being in highschool all over again but in corporate america. You acrew vaction at a slow rate as well. There is no true WL balance here.

      3 people found this review helpful
    7. 4.0
      Current Employee, more than 3 years

      Great company to grow with

      Feb 17, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work home balance, wfh is available in more departments than even just 3 years ago. Great culture and environment As long as you don’t have to communicate with Sales

      Cons

      Account Manager belittle back office ops teams and management let’s it happen.

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    8. 4.0
      Former Intern, more than 1 year

      Great Internship

      Sep 30, 2019 - Account Executive Intern in Tallahassee, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote position Laptop Phone Decent wage

      Cons

      your time is spent in accordance with your regions account manager

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    9. 3.0
      Current Intern, less than 1 year

      Wouldn't Intern Here Again, But Would Work Here Full-Time

      Jul 26, 2019 - Sales Intern in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of training to prepare you for a CDW full-time job Access to "higher ups" that you would not normally see as often if you were at a similar role in other companies Catered food frequently Culture (the people are awesome) It's paid

      Cons

      If you're in any office except Chicago, the internship will be brutal. Too many WebEx's that don't care whether youre there or not will drive you insane. The WebEx's got excessive with 3 or 4 a WEEK not enough exposure to different Account Managers unless you go looking for it Lack of structure in day-to-day tasks YOU HAVE TO PAY $10 A DAY FOR PARKING IN TAMPA

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    10. 4.0
      Former Employee, more than 5 years

      A Great Place to Start Your Career - An AM Review

      Jun 4, 2019 - Executive Account Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training program is one of the best in the industry. Even with no background in IT hardware/software/services sales, CDW does an excellent job of preparing you to be successful and giving you the tools & resources to do so. The culture is also top notch. Almost everyone is extremely willing to help you be successful, and your engineering talent & Solution Architects will give you the blueprint to qualify opportunities as an Account Manager. If you land in the right patch, there is a genuine opportunity to make money. I was an Account Manager for 6 years and made six figures for the last 4 of the 6. That said, you do have to exercise patience and know that those first two years will be extremely challenging. Likely 45-55K total pay. But, if you can stick it out and prove yourself, you will get opportunities to be successful. There are constantly vendors in the office giving free lunches, swag, happy hours after work, and promoting vacations & prizes for being top sellers of a specific product. The vacations are amazing, and always extremely well put together. Speaking of, the vacation time and benefits are adequate. Nothing will wow you, but nothing will make you feel like you are being taken advantage of, either. Sales Managers tend to be extremely flexible, friendly, and willing to help you succeed if you demonstrate a desire to. I had 5 managers in 6 years, and only one borderline negative experience that did not last long. Overall, this is a fantastic place to begin your career if you have little to no sales experience. The first 2 years may make it challenging for anyone with experience or major life expenses (car, mortgage, kids, etc.), but if you are just graduating and looking for somewhere to work while living with parents or sharing an apartment with people, CDW should absolutely be near the top of your list.

      Cons

      As odd as this may sound, it is possible to be TOO successful at CDW. The best Account Managers are extremely well compensated, but because of that, it makes a move to any other position internally a pay cut. Some choose to do it for more stability in terms of a higher base salary, but it can be challenging psychologically to accept a total comp cut to move “up” in to leadership. You do move on to a different comp structure after your first 4 years as a sales rep, one that effectively makes you 100% commission. You’re still guaranteed a base salary, but you have to sell to cover it. For me, this wasn’t an issue given the business I had developed but for some, it pushes them out of the AM role. The competition is fierce. There are many VARs out there, and all of your large accounts will be doing business with many of them. This can lead to eroding profit margins that make it difficult for you to make money until you develop a relationship with the customer, which can take years. The Cloud services practice needs more of an investment in personnel, etc. Other VARs are lapping CDW in terms of Advanced Technology services offerings, especially in the Cloud space. Many of your major accounts will still look at CDW as a “box pusher”, even as it has evolved to a complete solutions provider. Battling that stigma can be challenging. Depending on the territory you are assigned to, the first 2 years can be very mentally draining. You will likely start working with smaller accounts, ones that have been called on for years that don’t do business with CDW. You will fail, ALOT. You will lose, ALOT. Knowing and accepting that going in will help you to look long term at the role.

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      6 people found this review helpful
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