CDW Employee Reviews about "work from home"
77% would recommend to a friend
(121 total reviews)
Christine Leahy
88% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "There is a great culture in each individual branch as well as across the nation as one unified company." (in 270 reviews)
- "The best thing about CDW is we have some really great people who really care about our customers and our company." (in 238 reviews)
- "There is also a great work life balance as long as you prove that you are a high performer." (in 162 reviews)
- "There was a lot of great training on the different technologies and products on an ongoing basis." (in 139 reviews)
- "Pay is low and 'raises' are less than 3% yet your review will always say how great of a worker you are." (in 178 reviews)
- "the problem is the managers have been thre too long so don't know what the real world is like any more." (in 73 reviews)
- "disgustingly low base salary 30k when you start and then goes to 25k when you get 'promoted'" (in 72 reviews)
Ratings by Demographics
This rating reflects the overall rating of CDW and is not affected by filters.
Found 121 of over 4K reviews
Updated Nov 29, 2023
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Reviews about "work from home"
Return to all Reviews- 3.0Jan 9, 2018Account ManagerCurrent Employee, more than 1 yearChicago, IL
Pros
-Exposure to other tech firm VPs (VP of Sales, Channel Directors, etc) -Free swag -Free catered foods -Free Happy Hours -Sporting events -Contests -The people--honestly I would not have stayed this long without having a great team. I met a lot of great friends. -Work life balance -Great management and support -Commuter benefits--401k/stock purchase plan -Training and development--best in the industry. Personalized attention in academy/residency -Schmooze and booze with the partners. Build the relationships to get deals tossed your way....but beware of the BS. Most sales people are hard to trust. Most AMs would rather see a boost in our paycheck instead of attending dumb happy hours at Blackie’s downstairs.
Cons
-Dealing with unhappy customers and unpleasant customers that BS you, don't pay invoices, demand the impossible, and just plain suck. As a woman, it’s also difficult to strike early success with some IT managers that are not really used to working with women. Most of your account contacts are men—-a good 95%. Some are nasty and just don’t give a crap about how much you help them. -No work from home rights until you hit senior AM role and you only get 1 day from home -Commission structure changes--after you are here 3 years, NO BASE--you only get paid once a month and have to hit certain metrics to get that paycheck Of course being in Chicago, it’s just not feasible to live on your own. Looking at your paycheck can be depressing and makes you want to curl up in a ball. -No customer visits (depending on territory)--hard for customers to put a face to voice. Your competition can go on site, but you cannot. traveling is restricted to execs for conferences. -The paycheck is probably the worst part of the role. Do not expect to make good $$ the first few years--however you are told that your books will change--if you put the time and effort in, you will gain great spending accounts. -Starting commission until you are promoted onto hiring team is mediocre. SELL, SELL, SELL to get a bigger %. -Unsure if its difficult to move to a corporate role from a sales role--tenured AMs tend to stick in sales--obviously, the make good $$ to not want to go elsewhere. -Tenured AMs tend not to be inclusive and like to include newer reps into their clique -there isn’t a lot of micro management, but you’re consistently told to make more calls and get your “touches up” to keep your job. If your average falls below a certain amount, you may be fired. It’s hard to stomach a job that mainly entails being a telemarketer and making cold calls. Definitely not proud of that part of the role.
12 - 2.0Apr 8, 2021Sales SupportFormer Employee, more than 3 yearsChicago, IL
Pros
Work from home and nothing else
Cons
Management does not support workers in any manner. They lie, contradict each other, show no appreciation, and give really low raises. Very high turnover and there is currently a mass exodus of long term employees who are tired of not getting promoted, not being appreciated and being given unmanageable workloads. Management seems like a bunch of robots, trained to use the same sound bites. They constantly tell us how every situation can be turned into a positive; they promise change but do not deliver. It’s a highly dysfunctional environment. The Sales team is rude, demanding, impatient and treats sales support very poorly. I am pretty sure CDW pays people to write “good” reviews because I don’t know anyone who is happy working there. Cheap company, silos their employees, poor internal communication and management will lie to your face. It’s amazing how much money they must spend in onboarding as most employees leave within several years due to low raises and getting passed up for promotion. Horrible place to work.
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CDW Response3yThank you for taking the time to provide feedback on your experience. We assure you it does not reflect CDW’s values or corporate culture and take any claims not in line with The CDW Way very seriously. We would like to know more details about your situation, so we can look into this further. I encourage you to contact us via one of the following options: a. CDW Ethics and Compliance Office directly by calling (847) 419-6160 b. Ethics Helpline at (877) 723-9929 or c. Coworker Relations, Sr. Manager Keith Arnold at (312) 547-3028
- 5.0Jan 25, 2011Acct ManagerCurrent EmployeeChicago, IL
Pros
This rating system needs a bit of a work, I'm a bit more then satisfied but dont think its perfect, so I'm giving CDW the benefit of the doubt... Tons of resources. I have friends at other technology companies and they dont have 5% of what we are able to offer customers. Self powered. My managers have never micro managed me to death, allow and encourage me to take time off, visit customers, ect. location, have to throw this in, its right across from Union Station. I dont even come from the burbs but for those that do its awesome. Coworkers, work with a lot of great people that are great at what they do
Cons
Some of this will sound contradictory, so bare with me... Coworkers, since CDW is such a large company I think we get desperate to hire at times. That being said I have seen some morons Starting off in Sales, it can suck. Base pay isnt much and you need to grow your account base Work from home still isnt readily available for everyone, in sales you need to be at a top % of your group to get this perk. I feel like we are a bit behind the curve here. IMO proven people that know what they are doing should get to work from home once in a while
- 4.0Apr 25, 2014Solution ArchitectCurrent Employee, more than 10 yearsChicago, IL
Pros
I have been at CDW for over 10 years so obviously I think they are doing something right. I have interviewed for a few other jobs during that time but most were going to pay the same or less and I would have to travel more. Sales positions have the ability to make good money if you stick it out a few years and work hard. Work/Life balance has gotten much better in the last 5 years or so. Many coworkers have the ability to work from home a day or two a week. The culture has changed a lot over the past few years too but is still an energetic and
Cons
The first few years in sales at CDW are going to suck. I doubt this is that different than at many other entry level sales jobs but you need to understand that going into it. There is a lot of turnover among the new sales account managers as they tend to be right out of college with unrealistic expectations of working 9-5 and making 6 figures right away. There is a huge difference in the quality of the first level of managers. Many are great but some shouldn't be in charge of managing a 5 year old's birthday party. There are also so many managers now that the chance of getting promoted beyond that is slim. A lot of sales managers have left recently for greener pastures. The bureaucracy now is much worse than it used to be and sometimes it is difficult to get anything done.
2 - 2.0Mar 6, 2015Anonymous EmployeeCurrent Employee
Pros
The best part of working for CDW is that I am able to work from home. I like the people I work with.
Cons
There is an unwillingness on upper management's part to admit a lack of resources. The workload is untenable. Upper management is dismissive to coworker concerns.
2 - 5.0Dec 14, 2021Software Licensing ConsultantCurrent Employee, less than 1 yearBasingstoke, England
Pros
Despite the size of the company, I have been made to feel part of a family from day one. Great Team to work with and always willing to help me even with the restrictions around working from home.
Cons
Training for new starters could be improved - This has been mainly due to being remote from day one though.
- 2.0Aug 10, 2017Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Work from Home (depending on dept/team depends if you can and how often)
Cons
Poor Supervisors with no experience and no training. Pay is low and "raises" are less than 3% yet your review will always say how great of a worker you are. Going above and beyond will become the norm or is considered to be a part of your job. Laziness and stupidity are valued and praised yet hard workers are just given more work since they are the only competent people. There needs to be more oversight as to who gets hired and how skilled they are. Last few people hired on my team can't even send a properly worded email and yet the Supervisor loves them and praises them for doing crap work. Favoritism will get you a long way at this company. If you try to transfer out of your team/dept, HR will give some bs about how you cannot get more than a 10% raise, yet they offer outsiders double/triple the amount for the same role. So there is no incentive to want to transfer.
4 - 2.0Oct 31, 2022Account ManagerFormer Employee, more than 5 years
Pros
a lot of great networking events. there is room for movement up the ranks. they support you from a work from home perspective with all equipment needed for the role.
Cons
Company execs put unachievable goals on sales teams and force them to hit those. Once they do, they keep the profits for themselves instead of putting it back into the sales teams and present it to investors as "we achieved 150% YOY growth". No support in back of house resulting in the account manager having to do everything.
- 2.0May 22, 2023ManagerCurrent Employee, more than 5 yearsLondon, England
Pros
Excellent offices and a decent work from home policy where applicable.
Cons
Used to care about employees, no sign of that anymore. Promotion and recognition is given to friends of senior management, regardless of ability.
1 - 5.0Oct 18, 2020Corporate Human Resources ManagerCurrent Employee, more than 3 yearsLincolnshire, IL
Pros
* Handling of the COVID-19 Crisis: CDW enabled the great majority of us to work from home back in March. Investing in the technology and tools to make us effective from our home offices. Leadership has extended WFH through at least 1/1/21 for our health and safety. The company has gone to great extents to keep the distribution center coworkers and contractors safe during this trying time while they continue to deliver for our customers. *Keeping our Customers at the Center: All coworkers can articulate how what they do everyday helps our customers. It's a shared mission to help our customers with all of their technology needs - and those coworkers who live the mission are rewarded well. *Innovation and Growth - Top leadership has invested heavily (bringing in key talent and funding projects) to position CDW for what the future will bring. I have a high degree of confidence that we are prepared for whatever tech trends are next.
Cons
*Not seeing coworkers: My favorite part of the job was being in the office with my teammates. Working from home is convenient but I miss the interaction and fun of being together in the office. Can't wait until this pandemic is behind us and it is safe to return!
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