CFI Group Reviews | Glassdoor

CFI Group Reviews

Updated August 28, 2017
11 reviews

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3.0
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Sheri Petras
5 Ratings

Employee Reviews

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  1. "Great place to work for new grads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CFI Group full-time

    Pros

    Flexible start time and great managers. Great culture for 22-30 year olds.

    Cons

    Open office workspace, not a lot of room for growth.


  2. "systems administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Ann Arbor, MI
    Former Contractor - Anonymous Contractor in Ann Arbor, MI
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CFI Group as a contractor (More than 3 years)

    Pros

    Good company with a very relaxed atmosphere

    Cons

    leadership is not always clear on the direction of company

    Advice to Management

    Transparency

  3. "Consultant review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Detroit, MI
    Former Employee - Consultant in Detroit, MI

    I worked at CFI Group (More than a year)

    Pros

    They paid money. and my schedule was pretty much my own

    on a personal level everyone was great. good people who worked hard

    Cons

    the work was mind numbing at best. running same surveys over and over. the math behind the model was interesting but at the end of the day its solving for customer satisfaction but had no correlation to a clients sales or revenue.

    Didnt see any path anywhere. dead end

    money seemed to be an issue. people were always complaining. but that is a lot of places

    management was pretty all over the place. lots of new faces and retreads. coming and going.

    location less than ideal. and a ways to downtown ann arbor

    Advice to Management

    more clients. add more offerings besides just the CSI Score. start tracking digital traffic or do more brand related analytics to support clients


  4. "Learn. Work. Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You're employment is based on your ability to learn and use what you've learned to help you and the company grow and retain its clients. The work is challenging and rewarding. The leadership is aggressive and fair. If you want to grow personally and professionally, this is a good place.

    Cons

    Hard to find cons here. I can say that if you don't have a firm grasp on the industry, the learning curve is steep.

    Advice to Management

    New business and retention hold nearly the same value.


  5. "Great people, exciting work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CFI Group full-time

    Pros

    Plenty of opportunities to take on challenges and grow in your career.
    Excellent benefits, especially PTO.
    Fun atmosphere that allowed for team building.

    Cons

    Frequent changes made consistency difficult which is good or bad depending on your preferences. Efficiencies could be gained if roles stabilized allowing for the development of subject matter experts.

    Advice to Management

    Clearly communicate who you are and who you want to become. The research is top notch and the talented team can deliver great results for the clients.


  6. "Good company - need a better sales strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CFI Group full-time

    Pros

    Great company to work for; a lot of intelligent people;

    Cons

    There isn't an apparent sales strategy; A lot of turn over in the sales team area.

    Advice to Management

    Bring in a qualified sales team


  7. Helpful (1)

    "Great products, but challenging environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CFI Group full-time (More than a year)

    Pros

    Surrounded by intelligent people focused on delivery high-quality service. Salary and benefits are highly competitive. Conveniently located in Ann Arbor, nice area to live in.

    Cons

    High turnover due to uncertainty created but constantly shifting strategy. Not always clear what the growth strategy is in terms of marketing, sales, or target markets.

  8. Helpful (1)

    "Caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Ann Arbor, MI
    Current Employee - Consultant in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CFI Group full-time (More than a year)

    Pros

    Easy parking, adequate benefits, people are generally nice to work with, good place to start a career if you are looking for your first job out of school.

    Cons

    No career progression, high turnover, company seems to be on shaky ground financially, hard to tell who is in charge and what the company strategy is from month to month.

    Advice to Management

    Let us know what we are doing to grow as a company. Encourage cross team collaboration/cooperation.


  9. Helpful (2)

    "Great employees, terrible leadership, poisonous environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CFI Group full-time

    Pros

    - Home of a few very intelligent and thoughtful employees.
    - Casual dress.
    - Lots of opportunity to fix things.
    - Decent health benefits.
    - Summer hours (when you can actually take them).
    - Great training for working in chaotic environments.
    - Flex hours.

    Cons

    - Absurd amount of turnover, both voluntary and involuntary. Constant revolving door of people.
    - CEO makes snap decisions without input from her employees, understanding of how her decisions impact the day-to-day operations of the company and no vision or direction for the company.
    - Caustic culture. Trying to do something as simple as a helpdesk ticket can, and frequently, spirals into a battle. Little self-accountability throughout the organization.
    - Poor compensation.
    - Unstable company. It's been common for layoffs to happen whenever clients defect.
    - Poor and rapidly outdated technology. No plans to even remain relevant in this department, let alone create. competitive advantages.
    - Awful work-life balance, frequently put in over 60 hour weeks.
    - No support, training or documentation.
    - Management nit picks its employees with no celebration or acknowledgment of many of the successes employees realize.

    Advice to Management

    Actually invest in your own business. Listen to your employees. Listen to your customers. Develop solutions that will help retain both along with actively fostering a culture that rewards and acknowledges the efforts of your employees. Create an actual business plan and road-map to success, utilizing input from stakeholders to guide that process. Share with the company on actual performance.


  10. Helpful (3)

    "Top notching satisfaction modeling, terrible senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at CFI Group full-time

    Pros

    World class approach to measuring customer satisfaction. Solid consultants/directors. Co-workers are largely respectful and decent people. Located in Ann Arbor. Really good health benefits. Decent pay for senior positions.

    Cons

    A confused vision by senior management leads to an unstable environment. Top management runs the company by way of intimidation/personality. Average to weak technologies cause problems executing studies. Sales people have struggled mightily to build a pipeline - adding to the feeling of instability. Below par pay for more junior positions.

    Advice to Management

    Consider restructuring at the very top. Bring in professional managers with a history of identifying market opportunities and re-shaping the culture of a company. Some sort of management training might help.