CIBT Reviews | Glassdoor

CIBT Reviews

Updated June 21, 2017
21 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
John Donoghue
7 Ratings

21 Employee Reviews

Sort: Popular Rating Date

Pros
  • Decent benefits, weekends and major holidays off with pay (in 5 reviews)

  • Good people to work with, good benefits, off weekends and major holidays, food brought in for employees often (in 4 reviews)

Cons
  • Cliques, Gossip, Low Pay , but expect you to 1000 % (in 7 reviews)

  • Very underpaid for the amount of work consultants and specialists do (in 3 reviews)

More Pros and Cons

  1. "Visa Processing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CIBT full-time (More than a year)

    Pros

    Deal with some very well off people.

    Cons

    Long hours and low pay

    Advice to Management

    Pay and treat employees better


  2. Helpful (1)

    "Decent entry level company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CIBT full-time

    Pros

    It takes little to no experience to get hired. You will learn soft skills such as customer/client service skills, communication between departments, and handling customer expectations. You will also learn to handle very demanding clients and/or their admins.

    Cons

    The pay is very low and there doesn't seem to be much in terms of upward mobility. When it is busy the hours can get quite long. Even though you receive overtime pay, the fact that the salary is low in the first place doesn't make the long hours seem worth it. Clients can be overly demanding and even though you go the extra mile for some people there are circumstances where it will not be noticed or reflected in their survey. You will be put in high pressure situations, some of which will be entirely out of your control. this can wear a person down very quickly especially if multiple situations occur simultaneously.

    Advice to Management

    Keep on actively trying to keep employees involved and communicating. A breakdown in communication, anywhere along the process, almost always leads to an escalation. It would be nice to have some sort of incentives in terms of career opportunity.

  3. "Visa & Passport Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CIBT full-time (More than a year)

    Pros

    Learned the ins-and-outs of the visa process. Worked primarily with the Chinese, Indian and Brazilian Consulates. Enjoyed working with co-workers. The Chicago office began to implement team-building activities which is nice.

    Cons

    Low pay for the amount of work. It was made clear no raises in the near future. Higher management feigns involvement, but it's the specialists that bear the brunt of work. More investment in the frontlines! The turnover rate is crazy and could be helped if the pay rate is higher, and attracted a better pool of workers.

    Advice to Management

    Higher management is useless, just collecting paychecks. More investment in local team leaders is needed.


  4. Helpful (1)

    "Visa & Passport Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visa and Passport Specialist in Chicago, IL
    Former Employee - Visa and Passport Specialist in Chicago, IL
    Doesn't Recommend

    I worked at CIBT full-time (More than a year)

    Pros

    They'll give you kudos for a job well done. They'll try to recognize your performance, and share a cake with you when it's your birthday.

    Cons

    Every single day you will be working late hours. They expect you to handle 30 files daily plus taking care of follow ups which in time can be up to 70 files total. The mailman tends to come after 10:30am, so you won't start the 30 files until he comes. In the winter time, because of the weather, the mailman can come at 2:00pm, which leaves you about 3 hours to process the 30 files - it's simply impossible to keep up. I wish they had more personnel, but it's usually 5 agents, sometimes less! Not to mention, if someone is sick, the other team members have to cover for that person with all of the 30 plus files and their follow ups on top of your job assignments.

    Advice to Management

    Please hire more agents! There should be at least 7 Visa and Passport Specialists, at least 8 Concierge Specialists, and 3 qualifiers. With more personnel, the work would get done more efficiently, and you'd have more happy repeater customers.


  5. Helpful (2)

    "Prepare yourself for slave like conditions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Documentation Specialist in New York, NY
    Former Employee - Travel Documentation Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CIBT full-time (More than 5 years)

    Pros

    Great full benefits including full health, dental, vision, transit benefits and 401K. Also there were great people that if you stay long enough will be your friends.

    Cons

    Where do I start? As others stated they expect you to do 2 times the amount of work they state SHOULD be average. This is because of high turnover, meaning they are always understaffed. Don't expect new hires to help out if you have been there for a while as they will be given small amounts of work and still struggle as their ability to hire effective people is non-existent. Pay is terrible for the amount of work they require and the prerequisites they insist upon for new hires.

    The head managers of the offices are usually great people but they don't understand what to look for in hiring (or their hands are tied by HR and they just hire whoever doesn't fail a background check). The middle mangers for the most part are corporate stooges who are there for the upper management in HQ and do nothing to really help the workers there. Only the "team leaders" are helpful to the workers.

    If you do make it past the first few months, you will learn that keeping a schedule is hard and you will be putting in overtime because there is so much work to get done and so little time to do it. Relationships will suffer unless you have an understand SO.

    Advice to Management

    If you have a good worker, treat them right. If you want to get good quality people right away, you need to pay a much better starting wage. This is especially true for the type of candidates you are looking for, but not willing to pay for.

    Group interviews for new hires would also be helpful. When I was there, it was the middle managers and team leaders who could predict who would make it and who would fail with a much higher accuracy than the head manager (director).

    Better raises would also help. Anyone who has been there for a year or longer should prove they have the heart and ability to be the type of long term worker you need and you should keep them happy and content.


  6. Helpful (1)

    "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processing Agent in Houston, TX
    Current Employee - Processing Agent in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CIBT (More than a year)

    Pros

    Chance for advancement is ok

    Cons

    Company operates in a reactive mode

    Advice to Management

    Get with the program people


  7. Helpful (2)

    "passport agent"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I worked at CIBT full-time (More than 3 years)

    Pros

    the only reason i worked there is because it is easy to get in and there is a check every two weeks.

    Cons

    management is sneaky and can not be trusted.

    Advice to Management

    when something goes wrong investigate the problem and stop blaming the employee

  8. Helpful (8)

    "Leadership Not Invested in Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Next to the Ritz Carlton in Tysons Corner. Adjacent to the Tysons Galleria Mall. Global company that is growing rapidly.

    Cons

    Most of the leadership is from MCI and has only been in place for 2 to 4 years. Clique environment. Employees are openly made fun of and sometimes ridiculed. Lack of long-term planning. Projects are managed inefficiently and rework is required in most cases. Directives are handed down and suggestions and feedback from employees are not considered. 360 reviews and feedback are non-existent.

    Advice to Management

    Mentor and invest in all of your employees. Build out a 10-15 year plan. Focus on building a business that will not fall apart once you are gone.


  9. Helpful (2)

    "."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    It is a job, job, job.

    Cons

    Pressure and stress of meeting someone else' s deadline.


  10. "Money first then employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CIBT full-time

    Pros

    I have a job and make a competitive wage

    Cons

    Expensive family insurance which isn't very good- high co-pays doesn't cover a lot, employees are over worked across the board, not interested in boosting employee morale, only allow 2 employees off at a time-nationwide, which encourages lots of call outs making it harder to function.

    Advice to Management

    Invest in your employees and watch your business take off. Overwork your employees and lose clients due to bad service.


Showing 21 of 76 reviews
Reset Filters