CIBT Reviews | Glassdoor

CIBT Reviews

Updated August 18, 2017
82 reviews

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2.4
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John Donoghue
42 Ratings

82 Employee Reviews

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Pros
  • Learned about the travel industry, some friendly and helpful upper management, decent benefits (in 5 reviews)

  • Good people to work with, good benefits, off weekends and major holidays, food brought in for employees often (in 4 reviews)

Cons
  • Low Pay, Lack of Consistency in work objective and procedures, Unorganized, Unqualified leaders (in 8 reviews)

  • Very underpaid for the amount of work consultants and specialists do (in 3 reviews)

More Pros and Cons

  1. Helpful (3)

    "Visa specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CIBT full-time

    Pros

    Few of them, perhaps the fact that healthcare is good enough but it is not saying much considering how healthcare is expensive and treated differently by companies.

    Cons

    Many. Restricted time off (5 months out of the year!), stress and pressure, overtime (paid but still, it seems to be impossible to avoid it without missing key deadlines), constant victimization from both countries attended to and management which commits many, many mistakes that are suffered by the front line people, obsession with customer service when little of it is rendered by management itself which comes across as completely incompetent, obsession with profits at all costs and mostly at the detriment of the front line staff and middle management.

    Advice to Management

    My advice to anyone considering employment there is don' t! You will thank me for it.


  2. Helpful (6)

    "Avoid this place like the plague!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visa and Passport Specialist in Los Angeles, CA
    Former Employee - Visa and Passport Specialist in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIBT full-time (More than 5 years)

    Pros

    It offers health insurance. But that's about it.

    Cons

    Low pay for all the stress and harassment you'll receive. Unless someone quits, gets fired or dies, there is absolutely NO room for advancement. Pay raises are never more then a measly 30 cents or so. The harder you work, the more you'll be harassed and ridiculed. A compliment is never given without a gripe about your ability to do your job, even if you're an excellent employee doing your best. Expect to be be threatened with a "job security" speech daily. Vacation is offered, but at least 5 months out of the year are restricted. And when only 1 person can take time off at a time, you wonder what the point of even offering it is. Don't expect to have a life outside of CIBT. You're expected to be a robot with no feelings or life of your own outside of work. Upper management in the corporate office is a mess. They couldn't care less about their employees, talk poorly about employees to other employees, make big mistakes and poor choices and then force their employees to fix the problems. Company is extremely profit driven and will work you into the ground until you just can't take it anymore. But don't ever expect to benefit from rising profits aside from the measly salary you'll take home. Employees, especially long term employees are leaving right and left whether or not they have something else lined up. In this economy, that has to tell you something...

    Advice to Management

    Realize that your employees are people, not robots. Start treating them with respect and stop harassing them. Stop writing people up for getting sick or for having to tend to a family emergency. And most importantly, realize that happy employees = happy customers. Your current business model is going to drive CIBT right into the ground. This used to be a great place to work, but as of 3 years ago, it's now one of the worst. It's time to wake up and realize this.

  3. Helpful (4)

    "Unbelievable - Inhuman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CIBT full-time

    Pros

    nothing worth mention that would make it better

    Cons

    -Under staffed
    -Over worked
    -Unprofessional management
    -Unsanitary work place
    -Broken down equipment
    -Offensive conversation topics

    Advice to Management

    Treat your employees like human. Ever took the time to wonder why employees are dropping like flies . Build your employees don't belittle them , remember happy motivated employees equals happy customers equals successful company. BTW keep an watchful eye on your so call management team , you might also enjoy their Facebook comments and online shopping experiences while on company time and everyone is slaving away


  4. Helpful (2)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIBT full-time

    Pros

    Fair with PTO for the most part

    Cons

    Terrible environment, management does not care about employees as much as they care about pleasing corporate

    Advice to Management

    Be a bit more reasonable with employee expectations.


  5. Helpful (5)

    "Poor experience all around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visa and Passport Specialist in Washington, DC
    Former Employee - Visa and Passport Specialist in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIBT full-time (Less than a year)

    Pros

    Easy to land a job at CIBT due to high turnover

    Cons

    Management is often unaware of the atmosphere that is created amongst the employees, only gets involved when there is a major problem

    Advice to Management

    Stop hiring from outside and start building leaders from amongst the lower level employees


  6. Helpful (6)

    "Run the other way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent/Support in Washington, DC
    Current Employee - Agent/Support in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CIBT full-time (More than 3 years)

    Pros

    Nothing worth mentioning. It sucks.

    Cons

    Where do I begin....it's awful. You put all your effort into doing a good job and it seems like the company is never satisfied with anything you do. All they're worried about is reaching this percentage that they will never attain because they treat employees like dog crap. They love to remind you how replaceable you are. It's like they're blackmailing you with your job because they know the job market is terrible right now. So they think its ok to treat you like a cage animal. They need to realize in order for a company to be successful your employees need to be happy. It's a simple equation. You're paid basically minimum wage and they want pHd results. You get what you pay for. Also they charge travelers way to much money for these services that they offer.

    Advice to Management

    Treat your employees with dignity and respect. Maybe you'll then reach the companies overall goal.


  7. Helpful (2)

    "Sweat shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Little, if any. Little, if any.

    Cons

    1% raises? Pass on this sweatshop which is BTW owned by one or two investment firms which means the squeeze is on staff for profits. Management fails at every level. Avoid at any cost.

    Advice to Management

    Shut down the company. There is no future.

  8. Helpful (2)

    "Avoid. You can do better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visa and Passport Specialist in San Francisco, CA
    Current Employee - Visa and Passport Specialist in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CIBT full-time (More than a year)

    Pros

    I'm fortunate to have amiable coworkers and somewhat understanding local management. I really can't think of anything else positive to say about CIBT. I guess I got lucky at my office.

    Cons

    Corporate management (based out of suburban DC) is completely unappreciative of its employees. CIBT is the epitome of what's wrong with corporate America. They'll squeeze you until you're nothing but a soulless husk. They expect you to go well out of your way to please an often irrational customer base who have completely unreasonable expectations. We shouldn't even entertain customers who want, for instance, a Brazil visa completed in a day. That's ludicrous. That request should be refused outright. Instead, we accept the visa order, call the customer to advise, get yelled at and berated by the customer, then charge customer a cancellation fee, then there's an escalation and we get dinged for poor customer service for advising the customer that their visa goal is completely unrealistic. This is simply unethical. It's really a shady way of making a buck. It's also a complete waste of productivity to indulge such absurd requests.

    Furthermore, the pay and benefits are very much on the low end for an office job. For example, I got 2 days bereavement pay when my mother died earlier this year... 2 days. The rest came from the my paltry PTO balance. Utterly pathetic.

    Advice to Management

    Either fire yourselves, or start appreciating us, the visa and passport agents, who bring home the bacon. Your efforts to show employee appreciation have been paltry. A 1% annual raise for fair-to-good performance, when inflation is 1.9%? That's wage theft. For shame, for shame. $15.38/hour for San Francisco is a joke. You require a college degree for that awful pay? If the student loan bubble bursts, it'll be because of stingy employers, like you. Also, be more upfront with customers, and realize that when it comes to government bureaucracies to issue passports and visas, the customer isn't always right (and, in fact, often wrong).


  9. Helpful (2)

    "Very toxic environment and racist/biased leaders at the top."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist
    Current Employee - Specialist
    Negative Outlook
    Disapproves of CEO

    I have been working at CIBT full-time (More than 3 years)

    Pros

    Decent benefits, weekends and major holidays off with pay. The company will buy you lunch occasionally. That's about it... Oh you get paid biweekly, I guess.

    Cons

    A lot of gossip and unprofessionalism in leadership. They bad mouth and bully people they don't like. How they choose their leaders is racially motivated. They treat the employees like they are the scum of the earth, but will demand your respect. Managers do what they want with little to no supervision from the director.

    Advice to Management

    This advice to the owner and/or shareholders. Treat your employees like people. Develop and promote the right people. Especially the ones that are committed. And hire leaders based on quality of work, not their skin pigmentation.


  10. Helpful (1)

    "Na"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CIBT full-time

    Pros

    Monday to Friday schedule is the best. Can request early leave. Busy season offers overtime.

    Cons

    Management is unprofessional. Team leads gossip with and talk about other employees.

    Advice to Management

    Fire team leads and hire ones who actually care about employees.


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