CIT Reviews | Glassdoor

CIT Reviews

Updated February 18, 2017
295 reviews

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295 Employee Reviews

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Pros
Cons
  • No real management direction, no accountability from senior management (in 16 reviews)

  • No flexibility, work life balance barely exists in some departments (in 6 reviews)

More Pros and Cons

  1. Helpful (11)

    "Lack of Leadership From The Top Down - Avoid CIT Until Something Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    While overall, the benefits are fair, the salaries are at the low/middle range for the region and job function and that cannot being to make up for the fact that the overall culture of CIT is terrible. The Portsmouth office is perhaps the only bright spot, that said, it won't be long before the oppressive CIT hammer pounds the life out of what was a truly nice place to work. Visit other offices and if feels like '1984'. Its heads down and stay anonymous.

    Cons

    The corporate culture of CIT may be among the worst I have ever experienced. It is extremely political with most of the middle tier of management (VPs and Directors) sucking up to the higher ups and either taking credit for their team's work or backstabbing up and comers at any opportunity.

    There is no concept of Win-Win and collaboration is lacking. If you're brave enough to voice an alternate opinion you'll be vindictively marginalized, sidelined, perhaps reassigned, or 'reduction in force' out of the company - unless you leave first. The philosophy tends to lead to an 'obey and do what I say' culture as opposed to identifying new ways to accomplish your work and be productive.

    Perhaps even worse is the lack of real management and leadership experience to achieve the tech goals leadership wants. Instead of listening to those who know, the 'traditional banking' approach dominates. This leads to constantly shifting prioritizes, daily fire drills, weekly shuffling of staff and resources - it is amazing that anything gets done and why initiatives take so long if they ever do get completed. These leads to a poor work-life balance. It is not uncommon for late nights, weekends - all the result of poor planning and subpar leadership.

    Sadly CIT has become the old school bank that is represented in the memes we all see: Overly political, greedy management, stiff and lacking in the ability to be innovative (they want to be creative but the management and leadership have drained the life out of the best contributors).

    Advice to Management

    Management, from the executive suite to the director/SVP level should understand that its employees are not just printed names on a piece of paper, they are actually real human beings that once cared about doing a good job - and without engaging your best talent you will fail in the company's strategic goals. Start by valuing your people, paying them a fair wage and encouraging dialog and discussion. Adopting an old school bank mentality will not allow you to achieve your tech goals.

    Finally, it is terrible that large bonuses were paid to departing executives at the same time as benefits for regular employees (401k match, etc.) were cut. This just screams GREED.


  2. Helpful (6)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no Pros for this company. The turnover with leadership is high. Management is not concerned with the morale of their employees.

    Cons

    Management does not take accountability. They blame others for their mistakes. The company is in shambles.

    Advice to Management

    Get your act together. Hire managers who are qualified and are accountable. Listen to your employees and empower them.


  3. Helpful (1)

    "Senior operations specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Specialist in Charlotte, NC
    Current Employee - Senior Operations Specialist in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CIT (More than 3 years)

    Pros

    Long time employee. Good benefits. New management is impressive

    Cons

    Compensation isn't great. Staff reductions = more work that doesn't equate to bonus or raise

    Advice to Management

    Pay more attention to the people/areas that keep your organization running -literally.


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  5. Helpful (4)

    "CIT Livingston NJ"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at CIT full-time

    Pros

    Commute - for those that live in the vicinity which contributes to work/life balance.

    Cons

    Poor compensation, poor benefits, employees are treated as numbers (dollar amount and headcount), managers only manage up, lack of communication.

    Advice to Management

    Don't only manage up. Develope your staff. Communicate to your staff, don't keep them in the dark.


  6. Helpful (6)

    "Run as fast as you can"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Livingston, NJ
    Current Employee - Anonymous Employee in Livingston, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CIT (More than 3 years)

    Pros

    Still looking for one... Yet to be found.

    Cons

    Completely dehumanizing place to work. Management sends condescending emails to the entire firm about performance. Blanket statements like banishing work from home. The latest is that they threw away all the plants in the office, including employee's personal plants. They have no respect for you as a person with a life outside of work. If you're out when they need something and you turn around and come back, that is still not good enough they threaten to fire anyone who is not immediately responsive regardless of where you are or what you're doing to their calls. Management also loves a good rumor and if you show any weakness they pounce. Total Lord of the Flies type of crap. I have worked in a handful of companies in my 15 years and this is by far the absolute worst place I have worked by miles.

    Advice to Management

    Ask your mommy what the golden rule is because you've seem to have forgotten.


  7. Helpful (4)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Jacksonville, FL
    Former Employee - Director in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIT (More than a year)

    Pros

    Solid compensation and benefits opportunities

    Cons

    Too much executive churn and no clear strategic direction articulated.

    Advice to Management

    Communicate a clearly articulated strategic plan and share it with the whole firm and then have each group create goals around those initiatives and reward teams based on attainment of goals.


  8. Helpful (6)

    "90's flashback"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CIT full-time

    Pros

    location was close to the mall, the cafeteria food was fresh and pretty good. computers were outdated.

    Cons

    Interior looked liked it was from the 90's, dingy, bland and prison-like. Cubicles and offices were outdated. Not enough bathrooms or water resources to accommodate everyone.

    Advice to Management

    better benefits and more flexible work options.


  9. Helpful (3)

    "Lots of change...pretty much a perpetual state of change."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Livingston, NJ
    Current Employee - Anonymous Employee in Livingston, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at CIT full-time (More than 3 years)

    Pros

    Good people. Good opportunity for motivated types. Things are getting better wth new CEO.

    Cons

    Continuous strategy changes. Continuous stamps of layoffs. The workforce has gotten lean over the years, but the amount and speed of work have steadily grown.

    Advice to Management

    Communicate more often and with more info. Default to pen - trust your employees and share the good and the bad messages. Get rid of some management layers and replace with lower cost worker bees.


  10. Helpful (4)

    ""Behind the Curve""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Services in Jacksonville, FL
    Current Employee - Account Services in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It is exciting to be a part of such a overall large company and most co-workers are a real pleasure to work with. The normal business hours are great 8:30 - 5:30 pm and there is a little flexibility in schedule for parents with school children. The location has an onsite cafe which can be nice and parking is plentiful.

    Cons

    This is what a 100 years of existence gets???
    So sad to see the structure of the departments or "lack of". The systems and outdated programs we use is EMBARRASSING. The company is constantly chasing the curve, for a company to be in existence for over a 100 years and run like it does is also EMBARRASSING. A lot of employees who have been there a long time, don't want to be there and let everyone else know that. A lot of the employees who have been there for 5 or more years are lacking basic computer and software skills. When I was hired, I had 3 days of sitting with someone watching them do their job and then thrown into the position. I had no training on the actual systems that the company uses, that can only be learned there not at home. There is almost no room for growth or promotion. Even if you excel in a position unless you run with the "FAVORITES" you will never get promoted. The lack of staffing in some departments creates low morale and at times we cannot even get personal days, vacation requests approved due to lack of staffing. The work load during low staffing is ridiculous and then overtime is offered when volume is at an extreme but everyone is so dead tired from months and months of low staffing that no one wants to do overtime but we are still expected to perform as if we were fully staffed??? The company is striving to gain market share and from my prospective, I do not see how that will ever happen unless someone just hands it over to them. They are not equipped for growth, not within staffing or systems. They are so behind the curve electronically with invoicing and customer point of service that it makes me cringe when talking to customers who want to make payments online or by credit card and cannot.

    Advice to Management

    Top level management needs to wake up!! The systems have to improve and not 3 years from now...NOW. Take care of your employees; office supplies, renovate the bathrooms, streamline work procedures (call quality assurance, system notating quality assurance, procedure quality assurance, work hour quality assurance, compliance quality assurance, sales volume, phone call volume, email volume and the lists goes on and on....We don't have time to provide excellent customer experience because we are too focused on quality this and quality that. Just promote those who are doing and excellent job and fire those who are not (old school method works).
    It is time for management to listen to the employees - fix what does not work, replace what is outdated, provide a good, clean work environment including air conditioning that works, plumbing that does not disgust the employees, new desks and chairs, office supplies, proper in depth training, and stop the compliance madness. GET RID OF SERVICE NOW or rename it SERVICE IN THE NEXT CENTURY. The employees can tell you what systems we need and what the customers want, just ask us. Asking for this IT expert and that operations expert....WE USE THE SYSTEMS EVERYDAY AND TALK TO YOUR CUSTOMERS EVERY DAY....why not listen to us???


  11. "Quick review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Livingston, NJ
    Current Employee - Vice President in Livingston, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CIT full-time

    Pros

    Relaxed and easy-going set up

    Cons

    Smart people beware. Career progression may stall here. Lots of micro managers and lack of projects with visibility.



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