CMA CGM America Reviews | Glassdoor

CMA CGM America Reviews

Updated March 18, 2018
69 reviews

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3.2
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Marc Bourdon
17 Ratings

69 Employee Reviews

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Pros
  • Great benefits, good people to work with (in 16 reviews)

  • Good Benefits for employees and families (in 5 reviews)

Cons
  • the industry, the low pay jobs, the low motivation (in 6 reviews)

  • The morale is really low in the customer service units (in 5 reviews)

More Pros and Cons

  1. "Cargo Flow Analsyt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cargo Flow Analyst in Miami, FL
    Current Employee - Cargo Flow Analyst in Miami, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    * Excellent staff
    * Opportunity to grow

    Cons

    * High stress levels
    * Low Salary
    * Life work balance
    * Under staff department

    Advice to Management

    * Hire more people
    * Increase salary range


  2. "Promotes internally, Provides training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Chesapeake, VA
    Current Employee - Inside Sales Representative in Chesapeake, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than 5 years)

    Pros

    Benefits! Benefits! Benefits! 401k match, vested immediately, casual dress option, regular work schedule, opportunities for growth, salaries ... but I’ll explain the con there

    Cons

    Cliquish, if you get the concept, competitive salary - there’s no salary gap between an employee that works and the team slacker

  3. "Not consistent in development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time

    Pros

    Great Benefits. Some departments are better at developing their people and promoting within.

    Cons

    Shady politics are always happening. Although there are openings, most of the time they're already predestined for someone.

    Advice to Management

    Stop making your employees interview for jobs you have already picked someone for. It's insulting to the current employees.


  4. "Global Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teri Nolan in Detroit, MI
    Former Employee - Teri Nolan in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time (More than a year)

    Pros

    Large company, lots of room for upward mobility, energetic leadership with drive for performance.

    Cons

    Limited by operational silos (normal for large companies), must learn to maneuver through strict policies to make it work dynamic enough for client needs

    Advice to Management

    I heard the new SVP of Americas is terrific, and has revitalized the organization. Follow his lead, make it fun, again.


  5. Helpful (1)

    "Do yourself a favor and avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CMA CGM America full-time (More than 3 years)

    Pros

    PTO + good way to learn about industry and how people “professionals” can behave when interacting with each other. There’s a gym but it’s the size of a shoebox so there’s that.

    Cons

    Where do I begin? The pay, the culture, the communication.

    There has been a clear downhill trend with morale at CMA - no one is willing to assist other departments, the communication is abhorrent, and whenever a problem arises the dynamic becomes a blame game instead of addressing the actual problem. People who have worked at CMA for many years are leaving because of how bad the situation has become.

    Management is just awful for the most part and any notion of accountability among/between departments does not exist.

    CMA touts its “excellent customer service” as what sets it apart from its competitors but they’ve been steadily outsourcing the customer service jobs overseas to people who can barely communicate with our customers. Ultimately customer care is viewed as unimportant by management and our customers are suffering for it.

    Mobility is minimal, raises are laughable, and promotions within departments are political.

    Advice to Management

    Either you somehow don’t notice the high turnover rates or you just don’t care. Either way please manage the deteriorating situation.


  6. Helpful (2)

    "No room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norfolk, VA
    Former Employee - Anonymous Employee in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 8 years)

    Pros

    Good Benefits for employees and families. Ok for a first job.

    Cons

    Poor manager employee relationships
    Pay grades are not in line with current trends
    No room to advance, and promotions are very political
    Poor inter department communications and relations

    Advice to Management

    Listen to your employees, work on actual improvements in career opportunities for long term employees.


  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    CMA CGM America is an organization with structure and many functions/jobs in place to help make selling easier.

    Cons

    Unfortunately, the process can get lost in translation when you over complicate simple tasks. This is another reason they've began shipping more and more back office functions overseas.

    Advice to Management

    Listen to the sales team more on pricing/logistics strategies. A lot of time it falls on deaf ears.

  8. "Be wary..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trade Analyst in Norfolk, VA
    Former Employee - Trade Analyst in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    Great benefits, good people to work with. If an hourly employee, work doesn't come home with you.

    Cons

    Work-life balance is abysmal for salaried employees

    Advice to Management

    Hire more people so salaried employees aren't working 60+ hours every week. The employee turnover rate should be an alarm.


  9. "Great benefits, but very political workplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time

    Pros

    I met a lot of very talented people and enjoyed the global nature of the shipping industry.

    Cons

    As with most large corporations, politics can run amok. Some very big jerks have been promoted to very high levels.

    Advice to Management

    Understand how those at lower levels are treated by those who are promoted to upper management before giving out that promotion!


  10. "Benefits are the ONLY REASON I'm still here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CMA CGM America full-time (More than 3 years)

    Pros

    Benefits. Period.

    Fellow employees are nice and helpful.

    I can't post this without 20 words in this section so this is filler.

    Cons

    Where do I start??
    Training... they offer different training classes for multiple items. HOWEVER... when being trained for the position you will be working, you are shown the work from co workers and expected to pick up the information quickly before they throw you to the wolves.

    Also, when a process being done was never correct from the beginning, the wrong information is continually passed down which leads to mistakes and possible legal issues for the company.

    Processes.... the processes from the France home office seem to be general information, not step by step procedures. This causes work to be done incorrectly and causes employees to create their own based on the experiences they have had.

    High turn over... due to the low moral, low pay, heavy work load, improper training (and many other issues) many great associates are jumping ship fast.

    Management's favorite line : "That is out of the scope of this position." When you alert managers of issues that have small effects on your position, but carry big effects for the customer....they don't care. If it's not your job, you are told it's out of the scope of the position and to leave it alone. This is horrible.

    OUTSOURCING - CMA America has been outsourcing jobs to India for years and it is still happening. It's slow but ongoing and makes many fear for job loss.

    VIP customers constantly get to bend the rules other customers cant. Some have direct contact with vp's and if you say no, you will be contacted by vp's, who override your decision. This does not support your staff at all and infact undermines them.

    Parking at the building is not sufficient for the number of employees in the building.

    Advice to Management

    Take care of your employees and they will take care of your customers. It is that simple.

    Review processes before implementing them. Make sure processes are step by step instead of general info. Make sure managers/supervisors can step in and handle any job they govern over before handing those positions out. Lack of support from home office all the way down the chain makes for horrible working contitions.

    Work loads are high, pay is one of the lowest in the industry and stress levels are too much to bare at times.

    Also having previously worked for a current customer of the company, I've seen the crappy outcome of all of the above issuses. CMA is one of the worse lines to deal with from a customer point of view.


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