CMA CGM America Reviews | Glassdoor

CMA CGM America Reviews

Updated July 11, 2018
71 reviews

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3.4
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Marc Bourdon
19 Ratings

71 Employee Reviews

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Pros
Cons
  • "the industry, the low pay jobs, the low motivation" (in 6 reviews)

  • "The morale is really low in the customer service units" (in 5 reviews)

More Pros and Cons

  1. "Customer Service Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time (Less than a year)

    Pros

    Great Company and Health Benefits

    Cons

    Corporate Environment, not much room to grow within the company


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America (More than 3 years)

    Pros

    great benefits, good starting pay, nice office space

    Cons

    under staffed in most departments, high workloads

    Advice to Management

    Wait for GOOD employees. A lot of new hires I have seen are careless in their presentation and not well-mannered. Lazy, not self starters. I do not believe that all departments are treated equally (cell phones, wearing leggings/inappropriate dress that doesn't follow company protocol, shift switching when needed, etc.).

  3. "Promotes internally, Provides training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Chesapeake, VA
    Current Employee - Inside Sales Representative in Chesapeake, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than 5 years)

    Pros

    Benefits! Benefits! Benefits! 401k match, vested immediately, casual dress option, regular work schedule, opportunities for growth, salaries ... but I’ll explain the con there

    Cons

    Cliquish, if you get the concept, competitive salary - there’s no salary gap between an employee that works and the team slacker


  4. "Not consistent in development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time

    Pros

    Great Benefits. Some departments are better at developing their people and promoting within.

    Cons

    Shady politics are always happening. Although there are openings, most of the time they're already predestined for someone.

    Advice to Management

    Stop making your employees interview for jobs you have already picked someone for. It's insulting to the current employees.


  5. "Global Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teri Nolan in Detroit, MI
    Former Employee - Teri Nolan in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time (More than a year)

    Pros

    Large company, lots of room for upward mobility, energetic leadership with drive for performance.

    Cons

    Limited by operational silos (normal for large companies), must learn to maneuver through strict policies to make it work dynamic enough for client needs

    Advice to Management

    I heard the new SVP of Americas is terrific, and has revitalized the organization. Follow his lead, make it fun, again.


  6. Helpful (1)

    "Do yourself a favor and avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator
    Current Employee - Coordinator
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CMA CGM America full-time (More than 3 years)

    Pros

    PTO + good way to learn about industry and how people “professionals” can behave when interacting with each other. There’s a gym but it’s the size of a shoebox so there’s that.

    Cons

    Where do I begin? The pay, the culture, the communication.

    There has been a clear downhill trend with morale at CMA - no one is willing to assist other departments, the communication is abhorrent, and whenever a problem arises the dynamic becomes a blame game instead of addressing the actual problem. People who have worked at CMA for many years are leaving because of how bad the situation has become.

    Management is just awful for the most part and any notion of accountability among/between departments does not exist.

    CMA touts its “excellent customer service” as what sets it apart from its competitors but they’ve been steadily outsourcing the customer service jobs overseas to people who can barely communicate with our customers. Ultimately customer care is viewed as unimportant by management and our customers are suffering for it.

    Mobility is minimal, raises are laughable, and promotions within departments are political.

    Advice to Management

    Either you somehow don’t notice the high turnover rates or you just don’t care. Either way please manage the deteriorating situation.


  7. Helpful (2)

    "No room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norfolk, VA
    Former Employee - Anonymous Employee in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 8 years)

    Pros

    Good Benefits for employees and families. Ok for a first job.

    Cons

    Poor manager employee relationships
    Pay grades are not in line with current trends
    No room to advance, and promotions are very political
    Poor inter department communications and relations

    Advice to Management

    Listen to your employees, work on actual improvements in career opportunities for long term employees.

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    CMA CGM America is an organization with structure and many functions/jobs in place to help make selling easier.

    Cons

    Unfortunately, the process can get lost in translation when you over complicate simple tasks. This is another reason they've began shipping more and more back office functions overseas.

    Advice to Management

    Listen to the sales team more on pricing/logistics strategies. A lot of time it falls on deaf ears.


  9. "Be wary..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trade Analyst in Norfolk, VA
    Former Employee - Trade Analyst in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    Great benefits, good people to work with. If an hourly employee, work doesn't come home with you.

    Cons

    Work-life balance is abysmal for salaried employees

    Advice to Management

    Hire more people so salaried employees aren't working 60+ hours every week. The employee turnover rate should be an alarm.


  10. "Great benefits, but very political workplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time

    Pros

    I met a lot of very talented people and enjoyed the global nature of the shipping industry.

    Cons

    As with most large corporations, politics can run amok. Some very big jerks have been promoted to very high levels.

    Advice to Management

    Understand how those at lower levels are treated by those who are promoted to upper management before giving out that promotion!


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