CMA CGM America Reviews | Glassdoor

CMA CGM America Reviews

Updated October 7, 2016
15 reviews

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4.0
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Marc Bourdon
5 Ratings

15 Employee Reviews

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Pros
Cons
  • Not paying enough to do any customer service related job (in 3 reviews)

  • Internal transfers to different departments are often available, however favortism does play a role in many cases of promotion (in 3 reviews)

More Pros and Cons

  1. "Export Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time

    Pros

    Awesome benefits incl health,dental,vision,401K,life insurance, PTO, paid holidays
    Great community of people working there!
    A lot of overtime offered

    Cons

    Unfortunately had a lot of lay offs in documentation department while there..
    HOWEVER they did find an alternative position to everyone who wanted to stay
    and the others left with a very nice severance package

    Advice to Management

    Keep the lines of communication open with employees


  2. "Great Company for a Long Term Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America (More than 10 years)

    Pros

    Great work environment, supportive and helpful management team, advancement opportunities if you work for it, great pay, & great benefits

    Cons

    there is a lot of work that has to be done - which can impact morale. The local management tries to keep morale up, but the Home Office in France has requirements for the agency to save money - so pay raises, bonuses, overtime, and the budget for entertainment is reduced significantly.

    Advice to Management

    Find ways to bring the employees together and recognize their efforts. The Customer Care teams are the ones working so hard to make the customer's happy - and there is always talk that the "customer service is what separates us from our competition", but that team gets little recognition and their pay is one of the lowest pay grades in the organization.


  3. "Import customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Positive Outlook

    Pros

    Supportive supervisors. Great benefits. The team try's to make you feel like a family.

    Cons

    Constantly on the phone. A lot of Micromanaging


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Import Stars Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -GREAT benefits
    - Little cost out of pocket
    -In the 2 years, I was employed, we received good benefits. The last year, we received 4 weeks pay if bonus.
    -Family environment
    -Different activities going on each Month to keep up the morale and increase participation

    Cons

    -Different departments do their own thing which is not the best for overall morale
    -Custoner service reps deal with the most crap but get the least amount of respect
    -Clique environment. Managers have their favorites and coworkers have their favorites
    -Have to stay in position for 15 months before moving to another

    Advice to Management

    Make sure that you are treating everyone with the same level of fairness and attention no matter how long you've known them.


  6. "Export"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay and benefits. Onsite food and workout equipment. Tended to employees needs

    Cons

    Management didn't want to help train and it was hard to move up in the company.


  7. "Equipment Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Equipment Coordinator in Norfolk, VA
    Current Employee - Equipment Coordinator in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    Laid back work environment
    Casual Fridays
    Year-end bonus based on overall company performance
    Volunteer opportunities within the community

    Cons

    Low pay
    Little autonomy
    Lack of vertical movement
    Inadequate parking
    Unpaid 1 hour lunch

    Advice to Management

    N/A


  8. "Happy Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Norfolk, VA
    Former Employee - Inside Sales Representative in Norfolk, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    CMA knows how to take care of their employees. They provide great benefits, company activities, and provide room for growth to an extent.

    Cons

    Company values degree over experience which i guess can be said for most large companies.

    Advice to Management

    Start pay on the middle to top end of the pay scale for your experienced or loyal employees instead of the bottom


  9. "Great benefits and great training programs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Export Stars Customer Service in Norfolk, VA
    Current Employee - Export Stars Customer Service in Norfolk, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than 10 years)

    Pros

    Great atmosphere, gym, great coworkers. They just increased their salary levels too. It is very pleasant to work there. Most managers are very interested in their team members.

    Cons

    Can't advance due to lack of excel experience, can't get excel experience because they won't hire me in other departments that use it! It is very frustrating.

    Advice to Management

    If someone has years of experience, and has demonstrated their aptitude, don't hold them back for something that is teachable.


  10. "Good work environment but with limited promotion possibilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing Analyst in Miami, FL
    Current Employee - Pricing Analyst in Miami, FL
    Neutral Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than 5 years)

    Pros

    Work enviroment, management style and benefits.

    Cons

    Few Manager positions avaiable due to reduced structure, so it is very hard to get promotions.

    Advice to Management

    Keep friendly


  11. "Great workplace environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Norfolk, VA
    Former Employee - Team Leader in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    Team dynamic is great, benefits and time off are unmatchable.

    Cons

    The pay isn't as high due to other benefits and its hard to move up

    Advice to Management

    Have better communication with employee and assist with growth.



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