CMA CGM America Reviews | Glassdoor

CMA CGM America Reviews

Updated August 23, 2017
18 reviews

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4.0
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Marc Bourdon
7 Ratings

18 Employee Reviews

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Pros
  • Great benefits, good people to work with (in 14 reviews)

  • PTO (paid time off) accrues quickly even for new hires (in 6 reviews)

Cons
  • the industry, the low pay jobs, the low motivation (in 5 reviews)

  • The morale is really low in the customer service units (in 4 reviews)

More Pros and Cons

  1. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    CMA CGM America is an organization with structure and many functions/jobs in place to help make selling easier.

    Cons

    Unfortunately, the process can get lost in translation when you over complicate simple tasks. This is another reason they've began shipping more and more back office functions overseas.

    Advice to Management

    Listen to the sales team more on pricing/logistics strategies. A lot of time it falls on deaf ears.


  2. "Great benefits, but very political workplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time

    Pros

    I met a lot of very talented people and enjoyed the global nature of the shipping industry.

    Cons

    As with most large corporations, politics can run amok. Some very big jerks have been promoted to very high levels.

    Advice to Management

    Understand how those at lower levels are treated by those who are promoted to upper management before giving out that promotion!

  3. Helpful (1)

    "An honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Booking Representative in Norfolk, VA
    Current Employee - Booking Representative in Norfolk, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    As most people say, the biggest pro is the benefits are amazing and are inexpensive.
    Has a mini cafe (not the best food in the world but it makes due) , a gym area, beautiful building, and the people are friendly.

    Cons

    It's not as diverse as other employers.
    There is so much work that is required of the bottom departments with no recognition really being given. This is why so many people are ready to leave. The morale is really low in the customer service units.

    Advice to Management

    Be more diverse. Show more recognition to the departments that are on the front lines for the company (bookings, customer service)


  4. "Export Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CMA CGM America full-time

    Pros

    Awesome benefits incl health,dental,vision,401K,life insurance, PTO, paid holidays
    Great community of people working there!
    A lot of overtime offered

    Cons

    Unfortunately had a lot of lay offs in documentation department while there..
    HOWEVER they did find an alternative position to everyone who wanted to stay
    and the others left with a very nice severance package

    Advice to Management

    Keep the lines of communication open with employees


  5. "Great Company for a Long Term Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America (More than 10 years)

    Pros

    Great work environment, supportive and helpful management team, advancement opportunities if you work for it, great pay, & great benefits

    Cons

    there is a lot of work that has to be done - which can impact morale. The local management tries to keep morale up, but the Home Office in France has requirements for the agency to save money - so pay raises, bonuses, overtime, and the budget for entertainment is reduced significantly.

    Advice to Management

    Find ways to bring the employees together and recognize their efforts. The Customer Care teams are the ones working so hard to make the customer's happy - and there is always talk that the "customer service is what separates us from our competition", but that team gets little recognition and their pay is one of the lowest pay grades in the organization.


  6. "Import customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Positive Outlook

    Pros

    Supportive supervisors. Great benefits. The team try's to make you feel like a family.

    Cons

    Constantly on the phone. A lot of Micromanaging


  7. "Import Stars Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -GREAT benefits
    - Little cost out of pocket
    -In the 2 years, I was employed, we received good benefits. The last year, we received 4 weeks pay if bonus.
    -Family environment
    -Different activities going on each Month to keep up the morale and increase participation

    Cons

    -Different departments do their own thing which is not the best for overall morale
    -Custoner service reps deal with the most crap but get the least amount of respect
    -Clique environment. Managers have their favorites and coworkers have their favorites
    -Have to stay in position for 15 months before moving to another

    Advice to Management

    Make sure that you are treating everyone with the same level of fairness and attention no matter how long you've known them.

  8. "Export"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay and benefits. Onsite food and workout equipment. Tended to employees needs

    Cons

    Management didn't want to help train and it was hard to move up in the company.


  9. "Equipment Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Equipment Coordinator in Norfolk, VA
    Current Employee - Equipment Coordinator in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than a year)

    Pros

    Laid back work environment
    Casual Fridays
    Year-end bonus based on overall company performance
    Volunteer opportunities within the community

    Cons

    Low pay
    Little autonomy
    Lack of vertical movement
    Inadequate parking
    Unpaid 1 hour lunch

    Advice to Management

    N/A


  10. "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Norfolk, VA
    Former Employee - Inside Sales Representative in Norfolk, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    CMA knows how to take care of their employees. They provide great benefits, company activities, and provide room for growth to an extent.

    Cons

    Company values degree over experience which i guess can be said for most large companies.

    Advice to Management

    Start pay on the middle to top end of the pay scale for your experienced or loyal employees instead of the bottom


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