CMD Agency Reviews | Glassdoor

CMD Agency Reviews

Updated July 20, 2017
65 reviews

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2.6
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65 Employee Reviews

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Pros
  • Good work/life balance for an agency (in 8 reviews)

  • Great people, cool office, used to be free parking (in 8 reviews)

Cons
  • The leadership by JELD-WEN marketing is the biggest detriment to this agency (in 13 reviews)

  • High turnover of employees and contractors (in 5 reviews)

More Pros and Cons

  1. "Positive forward momentum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook

    I have been working at CMD Agency full-time (More than 3 years)

    Pros

    Lots of new business wins in the last 6 months and a new President have produced excitement, energy, innovative creative, and good collaborations. Agency turns 40 next year and has been through 2 years of structural and key staff changes. Still has the fun loving, hard working culture many of the reviews remark on. Most people who work here genuinely enjoy each other and want to be here every day. Leadership communication has improved significantly in the last 6 months and everyone has a stake in our success.

    References to our ownership by JW are obviously written by employees and former employees that have worked for small companies or privately-held companies, not corporations. There is nothing any different about Jeld-Wen's ownership than there would be working for any agency owned by WPP, Publicis or IPG. It's not "meddling," it is corporate stewardship.

    Cons

    There have been bumps in the road as are at any company. New employees in a few leadership roles have things to learn or need time to get things completely set up. Some clients/accounts are better than others. Being owned by a non-creative company limits some of the perks you might expect at an agency. But as others have said, the pros outweigh the cons.

    Advice to Management

    The transparency is great; as are the employee-led committees springing up. Consider being more pro-active about the employees that are clearly not performing at the level of the rest of the agency.


  2. Helpful (1)

    "Technical Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Portland, OR
    Current Employee - Technical Support Specialist in Portland, OR
    Recommends
    Neutral Outlook

    I have been working at CMD Agency full-time (More than a year)

    Pros

    The environment and attitude here is great. It's easy to be involved with the company going-ons if you want to be and there are a lot of fun opportunities. I am encouraged to grow in my role and have the freedom to be learning new things every day as well as taking care of my role responsibilities. The people here are fantastic and a pleasure to support.

    Cons

    There's a limited amount of parking passes available for the lot and there is a waiting list. It's pretty fairly taken care of based on tenure/hire date and I don't have a better solution for it. There is free street parking though *shrug*

    Advice to Management

    Keep investing in your employees, it's uplifting :D

  3. Helpful (5)

    "A Fun Company Setup for Big Growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Portland, OR
    Current Employee - Anonymous in Portland, OR
    Recommends
    Positive Outlook

    I have been working at CMD Agency full-time (More than 3 years)

    Pros

    CMD is located in a historic and AWESOME building in the Pearl District. There are so many fun things that happen here including a virtual reality room, family Halloween party, Christmas events for families, impromptu social gatherings, peanut butter and jelly bar, lots of free food, summer BBQ's on the deck, summer picnic at Oaks Park, the list goes on and on........Coming from big organizations that tend to not care about you, CMD is a refreshing change. The people are amazing, talented, and truly care about one another. A new President is a welcome addition that will do amazing things here! CMD works with top notch clients that are amazing to service and that allow us to be creative and inspiring.

    Cons

    There has been a lot of change at CMD, all with the positive intent to position the company for growth and success in 2017 and beyond. With that change comes fear and anxiety because change is hard. Is the company perfect.....nope, but no company is and the grass is NOT greener on the other side. Any cons here are far outweighed by the pros.

    Advice to Management

    Don't let a few bad apples spoil what has been built. Find out where the problems are and take care of them. Continue to move forward with your strategic vision and make CMD the best agency it can be.


  4. Helpful (1)

    "Those of us happy here need to weigh in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook

    I have been working at CMD Agency full-time (More than 3 years)

    Pros

    Like Yelp, people seem to use this site mainly to complain. I work with smart, creative, talented, funny men and women. The agency is flexible and very open. We're optimistic about what lies ahead. A lot of new business coming in and people working hard to win even more. With new general manager now on board, who everyone seems to like very much, things are looking even better.

    Cons

    Wish there were more diversity.

    Advice to Management

    Mix it up. Have managers talk one-on-one with people who aren't their direct charges.


  5. Helpful (2)

    "Lots of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook

    I have been working at CMD Agency full-time (More than 3 years)

    Pros

    The people, the clients, the work/life balance, and the pay. People treat each other very well here and enjoy spending time together at work and occasionally out of work- work hard/play hard. We commiserate together too - about the things we wish we could change and the things we just have to live with. All in all, it's got a lot of promise.

    Cons

    Mostly B2B work though that may not be a con for everyone.
    Ownership by JeldWen makes it tough to stay competitive and attractive in a city where agencies and startups value their employees heavily and show them with perks and incentives that were once only in Silicon Valley.
    Without strong leadership in the last few years, the agency has lost its direction somewhat. There are many strengths but often they cannot be tapped because leadership is scrambling. With a new GM on board, things are looking up.

    Advice to Management

    Utilize strengths of employees and grow the organization internally from the ground up.


  6. Helpful (3)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at CMD Agency full-time (More than 3 years)

    Pros

    The people are what make this place good, not great.

    Cons

    An agency run by Jeld-Wen, who is controlling everything and not in a good way. Morale is down. Multiple layoffs. Many employees, even upper management, have left due to being unhappy and being overworked.

    Advice to Management

    Take better care of your employees. Stand up to Jeld-Wen.


  7. Helpful (2)

    "Not as bad as it seems for contrators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Portland, OR
    Former Employee - Web Developer in Portland, OR
    Recommends
    Neutral Outlook

    Pros

    Great people, cool office, used to be free parking

    Cons

    Upper management, 4th floor shenanigans JELD-WEN ownership,

    Advice to Management

    Sell the agency and remove the JELD-WEN layer if you ever want to get the creative spirit back.

  8. Helpful (3)

    "Brilliant Creative Team / Poor Management / Even Worse Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    Pros

    The creative team is stellar. There are lots of talented folks dedicated to producing the best work possible under less than optimal working circumstances.

    Cons

    There's a literal upstairs / downstairs mentality. The account team upstairs are in the weeds trying to make sure clients are happy, which often involves overpromises that cannot be delivered upon while doing quality work. While the creative team is often heads-down developing creative that often doesn't sit well with clients due to the disconnect with the account team. Project managers do the very best they can to manage this relationship, but there's only so much they can do. Interdepartmental communication is poor all around, and otherwise brilliant work from the creative team becomes compromised as a result.

    Advice to Management

    You are managing a creative agency. Listen to the creatives who are on the ground. They are innovators on the cutting edge of creative strategy and technology, and are likely the ones who hold the secret to your success.


  9. Helpful (6)

    "Potential gone sideways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at CMD Agency full-time (More than 5 years)

    Pros

    Anonymity. Fairly competitive salary. At the time I left, still quite a few good people in the creative department.

    Cons

    Ownership by JELD-WEN and their heavy hand. Lack of creative culture. Overworking of creative staff. Lack of vision. Lack of long-term security. Dwindling staff. Frequent layoffs.

    Advice to Management

    Get JELD-WEN's hand out of it. Get some good advertising management in. And maybe you can save what remaining good employees you have.


  10. Helpful (8)

    "Pretty heartbreaking"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook

    I worked at CMD Agency (More than 5 years)

    Pros

    Great if you simply want a monotonous 9-to-5 job and a paycheck. Other perks: free peanut butter, water, and "coffee."

    Cons

    CMD used to be a true agency, with fantastic, talented individuals and an energetic, creative culture. Some of those people are still there, but they appear beaten down and uninspired. The overall life and personality are gone, and the place is struggling to thrive under JELD-WEN's vise-grip. Even the environment is depressing--the carpet and furniture are horribly worn and stained, fake flower arrangements from Fred Meyer are stashed here and there to liven the place up, wall "art" looks like it comes from (again) Freddy's, and the kitchen is so filthy that it's constantly on the verge of causing a salmonella outbreak.

    The place is deserted by 5:30, which is a HUGE red flag. Any successful agency would be buzzing with people who are passionate and dedicated to their work, not racing out the door the second their eight hours are up. Some departments are overstaffed with mid-level managers who are overpaid and don't have enough to do except micromanage others who actually know what they're doing, and account service execs are not encouraged to aggressively seek out new business; instead, they spend their time rewriting copy and "directing" art directors.

    Advice to Management

    Really, nothing will change unless JELD-WEN sells CMD to someone who understands the industry and brings in a great leader and new management. Kick account services into gear to pursue new accounts, and clear out the excess/useless senior-level decision makers and mid-level managers who have gotten too comfortable.


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