CNA Reviews in Chicago, IL | Glassdoor

CNA Chicago Reviews

Updated June 19, 2017
182 reviews

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Chicago, IL

3.4
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
9 Ratings

182 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 31 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited work from home options during office hours what hurts the life work balance (in 9 reviews)

More Pros and Cons

  1. "Moving Forward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Director in Chicago, IL
    Current Employee - Underwriting Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    CNA is heading in the right direction. Leadership is focused in delivering profitable growth, eliminating unnecessary expenses, and transforming the company to be competitive in a changing business landscape.

    The company has actively supported a non-profit that is important to me and is a positive influence on the community.

    Over the last couple years, there has been improvement in matching pay to performance such that high performers are rewarded via end-of-year raises and bonuses or even off-cycle raises.

    Cons

    There has been a lot of turnover recently. It can be challenging to get clarity in one's career path.

    Advice to Management

    Change fatigue has impacted some parts of the organization. Be clear and transparent with corporate strategy. Empower employees with more responsibility to be part of the mission.


  2. "Claim Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Adjuster in Chicago, IL
    Former Employee - Claim Adjuster in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Good salary and benefits. Autonomy to do your job the way you like.

    Cons

    Technology stuck in 90s. Claim system had DOS screen to it. Really bad.

    Management is far removed from everyday struggle of field personnel. My immediate supervisor provided no support or help for the job I was doing. Lots of politicking involved, you need to kiss right behinds in this company.

    The company does not use industry accepted Xactimate program. All claim adjusting is outsourced to independent vendors. Claim adjusters are, basically, just paying whatever vendors write.

    Advice to Management

    Hire more field personnel.

  3. "Great Company for Contractors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Contractor - Content Strategist - Communications in Chicago, IL
    Former Contractor - Content Strategist - Communications in Chicago, IL
    Recommends

    I worked at CNA as a contractor (More than a year)

    Pros

    Great Team, great manager, meaningful work, flexible schedule, work remotely

    Cons

    No opportunity to convert into full time position


  4. Helpful (3)

    "Insurance acumen with a culture of inclusion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Truly feel a sense of collaboration among cross departmental teams to deliver on the organizations goal to be externally focused while offering a superior experience.

    I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer.

    Cons

    The organization has been transitioning executive leadership for the past two years and I get a sense will continue to transition in the coming year which can have a paralyzing effect on the workforce in terms of high level focus with enough detail to act upon.

    Advice to Management

    Transparent communication from executive leadership down to managers to effectively set expectation and ease unwarranted transition rumors.


  5. Helpful (1)

    "The management is not very robust and nor open-minded."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Management Analyst in Chicago, IL
    Former Employee - Data Management Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Many areas to move to once into, training on applications are useful internally and for future positions, exposure to different elements in technological side of finance. There are also tons of opportunities for professional development to understand the business and succeed in other areas of the company. Their database of procedures are also helpful in start working.

    Cons

    Management is not very inclusive: does not make minorities feel included, treats younger employees as robots rather than technological innovators and learners. There was a large divide between young analyst and older managers, with much gossip going on about their own employees. Workload from multiple managers are thrown onto analyst with no solid coordination.

    Many of the employees of color on the team have either moved to other departments with in the company or left the company altogether, due to bad management. The team is majority Caucasian and managers are not given any sensitivity/diversity training or are aware of the way the treat their employees.

    Many consultants have come in to have "strength-finder" workshops that contribute nothing to the management or incentives of working (other than food) and disrupt the daily duties of work.

    Technology is extremely slow and outdated. The applications used have outages frequently and more so than other workplaces.

    Advice to Management

    Be wary of every employees' workload: by all means challenge your employees, but be realistic about what they can do in a small amount of time. Be patient and have some perspective about the tasks in general instead of just throwing random tasks at different employees and hoping nothing goes wrong.

    Please, be better at treating minorities groups better and listen to what young people have to say about the work they do for you, it will help you and the company, in the long-run.

    Also, please tone down the favoritism, it is noticeable by everyone in the office and it creates and atmosphere of hostility.


  6. Helpful (1)

    "Great opportunity during time of change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (Less than a year)

    Pros

    I joined CNA to be part of a change - new CEO coming in is asking all the right questions about the future of the business and creating new opportunities. Great worklife balance and friendly culture.

    Cons

    Change creates some uncertainty - if you're into the status quo it's probably not the best place for you. Chicago HQ is dated but we're moving into a brand new building in 2018 which looks really cool.


  7. "Great company culture, amazing people, vibrant teams to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Business Analyst in Chicago, IL
    Current Contractor - Business Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA as a contractor (More than a year)

    Pros

    It has extremely professional company culture.
    People are treated with respect and there is absolutely no difference in treatment when it comes to consultants vs full timers.
    Extremely brilliant leadership.

    Cons

    none at this moment. i love coming to work each day

    Advice to Management

    Keep it up!!! Company could do a little more with cultural events.

  8. "Learning and Growing Day In and Day Out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Chicago, IL
    Current Employee - Communications in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than a year)

    Pros

    - CNA embraces diversity and inclusion, and even offers a variety of employee networks that host fun events and foster meaningful conversations
    - I learn something new every day, whether it's about the industry, from attending a learning/development conference, or simply learning a fun fact about a coworker
    - The more you put into your work, the more you'll get out of it. In my experience, the managers appreciate initiative and listen to/consider ideas.

    Cons

    - Some inefficiencies in business processes (i.e., submitting an expense report) are too confusing and time consuming, but I know CNA's leadership is working out the kinks


  9. "No direction. Bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA (More than 3 years)

    Pros

    Good small team. Made some friends there.

    Cons

    Leadership is lacking direction. Laid off a lot of people then hired SVPs. Only care about executives. Best way to get ahead is blame your co-workers for mistakes. Mistakes are NOT tolerated or used for learning.

    Advice to Management

    Pick a strategy. Care about your people.


  10. Helpful (1)

    "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Specialist in Chicago, IL
    Former Employee - Applications Specialist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 5 years)

    Pros

    Middle management is pretty solid.

    Cons

    Get tired of revolving door of upper management with changing "vision"

    Advice to Management

    Stick with a plan.


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