CNA Reviews in New York City, NY | Glassdoor

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CNA New York City Reviews

Updated December 23, 2017
22 reviews

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New York City, NY Area

3.9
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
1 Rating

22 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 55 reviews)

  • good benefits, i like the team i work with (in 36 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Claims Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Consultant in Cranbury, NJ
    Current Employee - Claims Consultant in Cranbury, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Flexibility with working from home. People are generally nice and there is a lot of independence. 401k is pretty good.

    Cons

    Unreasonable amount of work, especially since Chubb has invaded CNA. Too many files make it impossible to give the service that is expected.


  2. "My automation disrupted theirvisa worker program"

    StarStarStarStarStar
    Former Employee - Consultant in Monroe, NJ
    Former Employee - Consultant in Monroe, NJ
    Doesn't Recommend

    I worked at CNA (More than a year)

    Pros

    It was 2005 (not the 2013 I had to enter), but the effects are still being felt, judging from recent reviews lamenting the IT department.

    Cons

    They brought me in as a consultant -- through multiple layers of Indian firms which took two-thirds of my pay -- to convert their code, which I did through automation of the conversion process. When I completed that job in weeks rather than the several months slated for it, I was given other tasks, which I also automated. Then they terminated my contract because I was not leaving any work for the visa workers doing mere coding.

    Advice to Management

    Scrap the visa worker program. Stop hiring mere coders. Instead, hire American software developers with decades of experience with program-writing programs and other software automation techniques. Hire them directly so they get what you are paying. You will end up saving money.

  3. Helpful (1)

    "Cna"

    StarStarStarStarStar
    Current Employee - CNA in New York, NY
    Current Employee - CNA in New York, NY

    I have been working at CNA full-time (More than 10 years)

    Pros

    Start a better future and more experience to further my education and training for caring the activity of daily life and most importantly care for people who needs help. Looking forward to seeing you and be part of your company

    Cons

    Working in groups help each other for better working environment

    Advice to Management

    Start a better future


  4. Helpful (9)

    "Should have left much sooner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Specialist in New York, NY
    Former Employee - Underwriting Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA (More than a year)

    Pros

    IF you get the right manager, this can be a good place to work. I had a unique situation with my direct manager quitting after 4 months and (his/her) manager not really supporting the group while holding the "interim" position. The manager of our group caused more problems for our team than our competition or the softening of the market. People in other groups with better managers loved it. Just make sure you do your homework while interviewing to get a good understanding of who you will be working with at a peer level and above you.

    Good 401k matching.

    Cons

    The office was old and worn out. The desk set up of honeycomb style pods was awkward.

    The underwriting systems and processing systems are pretty bad. Even on an insurance standard, these were bad compared to other companies I have worked for. Trying to get certain things done, such as manuscript endorsements, is painstaking. The system for processing these endorsements are awful and the levels of approval for even the simplest of endorsements are painful. This was a big competitive disadvantage as brokers knew how slow we were to getting endorsements done.

    Process improvements are discussed at length but no action is taken. For example, when I started management talked about training underwriting assistants to take the back office workload off of the underwriters. Over a year later the same discussions were happening every single meeting. I took it upon myself to start training the UA's before I left. Overall this talk talk talk and no action is very commonplace unless it comes from the head of the office.

    Process reviews should happen more often, they could cut down on underwriters (higher salaries) by hiring more underwriting assistants (lower salaries) and having the UA's take more administrative work.

    Advice to Management

    Do a better job evaluating your subordinate managers, outside of just looking at their underwriting performance numbers of their team. Salesforce will not show how managers manage. (Most of the numbers in saleforce are fudged since underwriters and managers are judged more on this than they are being an effective manager) If your subordinate manager is having a meeting with his/her team, drop in unannounced or dial in anonymously so you can see how the manager is LEADING their team. If this happened more often I think some of the managers who show a difference face in front of their superiors compared to their subordinates would be weeded out.


  5. Helpful (4)

    "Great Company to work for - IF you're able-bodied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Technician in New York, NY
    Former Employee - Underwriting Technician in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CNA full-time (More than 3 years)

    Pros

    Competitive salaries and good benefits.

    Cons

    If you have the bad luck to be diagnosed with cancer and end up taking HR's advice to go on FMLA or short term disability, don't be surprised when you're suddenly fired for some bogus reason.


  6. "I moved on quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in New York, NY
    Former Employee - Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Was able to clock out at 5 pm and never had to read an email in the evening.

    Cons

    Terrible management. Company lacked direction.


  7. "Great company.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Consultant in New York, NY
    Former Employee - Senior Financial Consultant in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CNA (More than 3 years)

    Pros

    Worked for the company twice in my career. The work culture is pretty great, with a mixture of age groups. Its a great place to cement your career and potentially use it for further career advancement. Moving up the ladder is similar to other companies.

    Cons

    Old insurance mentality. Things can move slow, processes/systems are archaic and a lot of paper. That is also driven by an older workforce that is not willing to change. One can hit a glass ceiling sometimes, and one has to leave and come back to make a good jump up the ladder.

    Advice to Management

    Need to move to a newer platform to compete in the new world. New innovations will save money and make you more agile.

  8. "Underwriting trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter Trainee in New York, NY
    Current Employee - Underwriter Trainee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Corporate culture, people, supportive management, good benefits, flex schedule, great underwriting training program. Learn all lines before released in respective branches. Trusted with good size book of business

    Cons

    Tough to move around within the organization. Due to lack of promotional opportunities losing a lot of good talent no

    Advice to Management

    Promote from within, losing a lot of talent due to lack of promotional opportunities


  9. Helpful (4)

    "DANGER...AVOID THIS PLACE!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ocean Marine Claims Representative in New York, NY
    Former Employee - Ocean Marine Claims Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    -Decent training opportunities OUTSIDE of the company
    -My manager was in on the other side of the country, so very little micromanagement
    -Pay was decent

    Cons

    Where do I begin...
    -I received almost ZERO in-house training and procedures. I learned as I went along
    -Was dumped a caseload of around 100 open files to start with, many already in litigation
    -absurd procedures and policies on file handling, which are clearly driven by the financial industry regulation following 2008 AND the idea that marine insurance should be run like an auto insurance company - churn, churn, churn those claims in a timely matter - BUT expecting 100% accuracy all the time!!
    -The "File Review"... even the experienced handlers are terrified is afraid of this...which is performed by auditors outside of the marine claims world. Everyone seems to feel that their job is dependent on these yearly reviews.
    -A high turn over rate among claims handlers - no one lasts here, and even the claims veterans move on to seek safer shores with more functional companies that value their claims handling abilities
    -No chance to move up - the middle management has been there for decades, and they aren't going anywhere - no one else would hire them! Supervisors (called managers) are clearly a boot licking position, who have only survived the purges following the economic downturn based on their sycophantic behavior - the turnover among middle managers (the supervisors bosses) should speak for itself.

    Advice to Management

    I get it...no one likes their claims departments...we pay out the money that the sales teams bring in! At CNA, you really are made to feel like to feel like a bandit, and shamed for authorizing payments on policies that shouldn't have been underwritten in the first place!! Ease the case load on your best employees, and actually spend time training your new hires! Also, drop these absurd, across the board policies - take some time to understand how marine insurance works - i.e. ADJUSTING IS AN ART, NOT A SCIENCE. The turnover will continue as long as CNA continues to treat its claims staff the way it does now.


  10. "Cool place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CNA (More than 10 years)

    Pros

    Great company to work for

    Cons

    I dont have an cons at this time


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