CNA Reviews | Glassdoor

CNA Reviews

Updated May 13, 2017
79 reviews

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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
2 Ratings

79 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 32 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited work from home options during office hours what hurts the life work balance (in 9 reviews)

More Pros and Cons

  1. "Counsel"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time (More than 3 years)

    Pros

    Very good lifestyle and hours. Functions like a government office in many ways. You can take your vacation and the benefits are fine.

    Cons

    Bureaucratic nightmare and a difficult place to work. Even in the insurance industry. Would not recommend to others looking to break into insurance.


  2. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 8 years)

    Pros

    Very busy...never have the same day.

    Cons

    Constant change and outsources of processes.

    Advice to Management

    Remember the employees

  3. Helpful (9)

    "Unbearable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Houston, TX
    Current Employee - Underwriter in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than a year)

    Pros

    Salary. Good benefits if you stay for 5 years.

    Cons

    This review is in reference to the Houston branch. Heavy turnover! Very few Underwriters stay longer than a year. About 10 Underwriters have left in the past 12 months. Red Flag. Poor management. Bullying approach used to encourage results, but this approach puts a damper on morale. It is not uncommon to find managers yelling at employees and belittling them. The term "micro-manager" has been used to describe the management in the Houston office. Heavy monitoring of everything you do. For Underwriters who are used to somewhat of a work/life balance, you won't find it here. There is no 'work from home' option and there is monitoring of the time you get into the office and the time you leave. Make sure you don't go over your 45 minute lunch! Unrealistic workload designed to not pay out bonuses. Expect to work late nights and weekends to "meet expectations" of your job, otherwise accept being mediocre and don't expect a bonus. Multiple meetings a week to ask Underwriters what they are doing and what they plan to do the next week. This is normal if it was done less frequently, but multiple times a week is very excessive. There is a lot of favoritism here. No diversity. Very few women Underwriters. Certain people are treated better than others and it's not related to performance. The Houston office is run like a dictatorship and it's stressful. Bottom line, if you decide to work here for the good salary, just know that you've been warned.

    Advice to Management

    Take leadership courses. Being a leader is more than telling people what to do and monitoring every second of their day. Remember that work/life balance is important to people with families. Treat everyone with fairness and respect, not just the ones you "like."


  4. "Underwriting Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    flexible work from home schedule

    Cons

    infrequent communication from leadership team


  5. Helpful (1)

    "Management Needs to Help Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 5 years)

    Pros

    Great Benefits and good compensation.

    Cons

    Management not concerned with developing employees. Not willing to help of be resources.

    Advice to Management

    Can't Outsource everything.


  6. "Policy Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Maitland, FL
    Current Contractor - Anonymous Contractor in Maitland, FL
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA as a contractor (Less than a year)

    Pros

    Friendly departmental co-workers in small business

    Cons

    Not a thriving work environment. Production goals are very aggressive and not realistic, department morale is low and team leader has no prior experience or understanding how what workflow is involved. Performance reviews leave you with uncertainty of future and no motivation or incentive to work harder. No holiday pay.

    Advice to Management

    Motivate employees by providing some positive feedback


  7. Helpful (6)

    "Worst insurance company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Specialist
    Former Employee - Underwriting Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 3 years)

    Pros

    I'd say the vacation time is generous...but just about every insurance company offers the same so not really. Nothing stands out as pro compared to other companies I've worked for.

    Cons

    Absolutely no work/life balance. A complete boys club. Management cares more about filling your pipeline than actually writing business. No recognition for success. Layoffs based on age and salary range (I didn't get laid off but know folks who did in October and the letter they sent out to prove it wasn't based on these qualities didn't supply information about all the employees who were laid off). Outrageous expectations for the number of sales calls completed each month rather than focusing on the quality of calls and allowing time at the desk to do your job. Management talks to employees and agents about former employees in distasteful ways. Very unprofessional.

    Advice to Management

    I hope the new CEO realizes what a mess this company is and can increase the nonexistent morale for the poor souls that still work for this company.

  8. Helpful (3)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at CNA full-time

    Pros

    Good pay and benefits. Recent management changes should help bring more efficient decision making to the field in the future. Good work life balance and employees are generally nice and willing to help you succeed for the most part.

    Cons

    No real development program for your underwriting career, work is not intellectually challenging and based mainly on predictive modeling for package underwriting positions, 'checking off the boxes' management wants to see completed are as important if not more important than the actual underwriting work itself, and basically CNA in the insurance marketplace has always been poised as a company that will be great in the future with changes x,y, and z that are currently taking place, and that idea going on for the past few decades with little to no tangible results - company is still lacking respect in the industry especially with the 170+ people recently laid off in the recent 'Project Simplicity' layoff. If you're a millennial, frankly I would not recommend this company. If you're motivated to work hard and want to attain any sort of self actualualization in your career, I would not look here for skills development and career nuturing.

    Advice to Management

    I'm not sure where to begin - no open communication from the front lines, speaking up to voice dissent on processes and meetings is discouraged, individuality is not highly regarded. It seems a few other comments have highlighted concerns -- ultimately, we who have worked at Cna know the company won't change its ways. That said, the new CEO may usher in new change.


  9. Helpful (3)

    "Poorly Managed Investments and Treasury Division with Very High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment and Treasury Analyst in Chicago, IL
    Former Employee - Investment and Treasury Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CNA full-time (More than a year)

    Pros

    CNA is a large company with a lot of insurance lines of business and groups to work across functions. Decent rotational program for accounting majors.

    Cons

    Very vertical organizational structure. Limited interaction across grade levels. Management typically excludes key contributors from presenting to decision makers. Deep engrained culture of taking credit for the work product created by staff. Rotation within groups is overly encouraged and results in constant training of new staff which leads to repeated errors in the work product.

    Advice to Management

    Give credit where credit is due. Reduce the amount of staff movement to improve efficiency.


  10. Helpful (9)

    "Leaving as soon as I can"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Chicago, IL
    Current Employee - Assistant Vice President in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than 8 years)

    Pros

    The 401k is incredible. You will find few companies that offer the diversity of investment opportunities, the growth potential of the funds and the match that CNA provides.

    You may b e lucky enough to get a solid individual manager, but mid level management is being stripped of all authority, so you will only be following orders as will your manager.

    Cons

    How much space do I have? The company in in pure upheaval. The most complete non-takeover takeover in history. The folks who were left out when Chubb was acquired by ACE are attempting to turn CNA in to Chubb.

    This is a management team that lacks creativity and imagination (apparently every meeting has to begin "Well, when we were at Chubb..."). Their style is top down - they give orders; input is not welcome.

    The systems are stunningly bad, including the primary underwriting system which runs on OS/2!

    Nothing better illustrates this management team's being in over their head than the decisions to include in the most recent layoff (more to come in the next few months) a person who was hired for a newly created role six weeks before the role was eliminated and - the very best - eliminating the role of a woman who is 7 months pregnant. And then having the person who made the decision say they did not know the person was pregnant - as if she wasn't showing. Enjoy that well-deserved lawsuit.

    Advice to Management

    You have an amazingly deep bench of talent, including people who did not work at Chubb. You should take advantage of their skills, intelligence and creativity.


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