CNA Reviews | Glassdoor

CNA Reviews

Updated August 16, 2017
111 reviews

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2.0
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
3 Ratings

111 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 33 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited flexibility to work from home (in 9 reviews)

More Pros and Cons

  1. "Fine not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Ongoing change which is needed. People are nice for the most part. Comp and benefits are mid-range for market. Business performance is good and getting better so hope springs eternal for positive change for employee experience.

    Cons

    Corporate structure is ridiculously top heavy with needless layers of officers. Bonus is way under market unless you are an officer. Like most places, there are career opportunities if you kiss the right bottoms.

    Advice to Management

    Probably a pretty good place to be if you are a senior manager but share the wealth with the people who actually do the work. Last year CNA eliminated a lot of lower level roles and added new senior level ones. Whacky! Everyone acknowledges the structure makes it difficult to do business within and with CNA, but those in power have no incentive to change.


  2. "Claims Rep/Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claim Representative in Wyomissing, PA
    Former Employee - Auto Claim Representative in Wyomissing, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Clean working environment, Office is located in nice area with restaurants and convenience stores, You'll obtain the Texas All Lines insurance adjuster's license, It'll give you great experience to move on

    Cons

    Sitting in front of a computer at a desk in a cubicle for 8+ hours a day
    Claim work load is intense - always seems to be someone on vacation (stress is high) Managers DO NOT assist in the handling of claims - they simply review what you've done and critique you (often pretentiously and condescendingly)
    My personal manager was passive aggressive and brought his personal issues to work
    You're constantly being hounded on how much production you can offer when the problem lies in their intake system and insurance policies
    They claim to support diversity, but found out firsthand that they'd rather you conform to traditional corporate monotony.

    Advice to Management

    Show that you care in developing young talent.
    Remove managers with personal vendettas and temper issues
    Remind managers that they're not superior to assisting in claim handling when volume exceeds handling capability

  3. "Claim Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Adjuster in Chicago, IL
    Former Employee - Claim Adjuster in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Good salary and benefits. Autonomy to do your job the way you like.

    Cons

    Technology stuck in 90s. Claim system had DOS screen to it. Really bad.

    Management is far removed from everyday struggle of field personnel. My immediate supervisor provided no support or help for the job I was doing. Lots of politicking involved, you need to kiss right behinds in this company.

    The company does not use industry accepted Xactimate program. All claim adjusting is outsourced to independent vendors. Claim adjusters are, basically, just paying whatever vendors write.

    Advice to Management

    Hire more field personnel.


  4. "Good place to get experience then move on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at CNA (More than 10 years)

    Pros

    Good benefits and reasonable salary.

    Cons

    If you are over 50, watch your back. The question is always - When will you get fired, no If you will get fired.

    Advice to Management

    All of your employee appreciate programs don't help. It is a corporate attitude of actually appreciating employees that make difference.


  5. "Get it together"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time (Less than a year)

    Pros

    The location is pretty good

    Cons

    Morale is low. Lots of change and not very stable


  6. Helpful (2)

    "Worse place to work by the day..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 10 years)

    Pros

    Competitive pay, and benefits are about it.

    Cons

    Technology or lack of, for a company this size, is inexcusable. They don't want to make the investment. There is a lot of pressure on its employees, and they expect more and more from you every day. They focus on inconsequential areas, instead of what is really important. Company is out of touch with its employees. They breach life/work balance, but expectations aren't realistic. They talk about open doors and challenge and speak up, but they don't want to really hear from you. They talk about opportunity and career opportunities , but other an elaborate flow chart, they do nothing to help employees make a change. They will a stranger off the street before giving its good employees an opportunity to change career paths. A lot of RIF's and offshoring we have seen in recent years to make big profits for shareholders and their former CEO who walked away with 10's of millions... If you want to work for a rigid, inflexible insurance company right out of the 50's come here.

    Advice to Management

    The company is very inflexible, and will never compete in today's changing work environment on their current path. Your offering very little incentive other compensation, for employees to stay, or attract new younger employees.
    How about we really concentrate on keeping your current employees, by giving them opportunities first as most companies do.


  7. "Multi line national insurance company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time

    Pros

    good products and good people to work with.

    Cons

    limited appetite, turnover, limited office locations

  8. Helpful (1)

    "Run - don't walk away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time

    Pros

    Time off, 1/2 days generally before vacation days. Shift generally from 8:00 to 5:00 ish.

    Cons

    Everything. This organization does not care or value their associates. Prefers to promote from outside of the organization because they don't know how to develop others.

    Advice to Management

    Develop and value your associates.


  9. Helpful (1)

    "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time

    Pros

    work-life balance is good. Company set on moving to a new building in 2018

    Cons

    poor culture and very non-diverse at the executive level


  10. Helpful (8)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 8 years)

    Pros

    Slowly evolving into the 21st century with new CEO

    Cons

    Chubb infiltration at senior and executive levels causing arbitrary cost cutting and job reductions. Pay is mediocre.

    Advice to Management

    Find your souls


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