CNA Reviews | Glassdoor

CNA Reviews

Updated May 26, 2017
153 reviews

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3.0
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
4 Ratings

153 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 31 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited work from home options during office hours what hurts the life work balance (in 9 reviews)

More Pros and Cons

  1. "The management is not very robust and nor open-minded."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Management Analyst in Chicago, IL
    Former Employee - Data Management Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Many areas to move to once into, training on applications are useful internally and for future positions, exposure to different elements in technological side of finance. There are also tons of opportunities for professional development to understand the business and succeed in other areas of the company. Their database of procedures are also helpful in start working.

    Cons

    Management is not very inclusive: does not make minorities feel included, treats younger employees as robots rather than technological innovators and learners. There was a large divide between young analyst and older managers, with much gossip going on about their own employees. Workload from multiple managers are thrown onto analyst with no solid coordination.

    Many of the employees of color on the team have either moved to other departments with in the company or left the company altogether, due to bad management. The team is majority Caucasian and managers are not given any sensitivity/diversity training or are aware of the way the treat their employees.

    Many consultants have come in to have "strength-finder" workshops that contribute nothing to the management or incentives of working (other than food) and disrupt the daily duties of work.

    Technology is extremely slow and outdated. The applications used have outages frequently and more so than other workplaces.

    Advice to Management

    Be wary of every employees' workload: by all means challenge your employees, but be realistic about what they can do in a small amount of time. Be patient and have some perspective about the tasks in general instead of just throwing random tasks at different employees and hoping nothing goes wrong.

    Please, be better at treating minorities groups better and listen to what young people have to say about the work they do for you, it will help you and the company, in the long-run.

    Also, please tone down the favoritism, it is noticeable by everyone in the office and it creates and atmosphere of hostility.


  2. "Claims Triage Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Triage Specialist in Lone Tree, CO
    Former Employee - Claims Triage Specialist in Lone Tree, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 3 years)

    Pros

    Great Co-Workers. Love the ability to work from home.

    Cons

    Poor Management. Over worked employees


  3. Helpful (1)

    "Not a bad place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Specialist in Chicago, IL
    Former Employee - Applications Specialist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CNA full-time (More than 5 years)

    Pros

    Middle management is pretty solid.

    Cons

    Get tired of revolving door of upper management with changing "vision"

    Advice to Management

    Stick with a plan.


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  5. "Decent company with good pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Specialist in Austin, TX
    Current Employee - Underwriting Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Good pay and good benefits

    Cons

    Unorganized management structure. Technology and systems are outdated.


  6. "Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Maitland, FL
    Current Employee - CSM in Maitland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time

    Pros

    Good pay and benefits and great café food

    Cons

    Micromanaging and cliques are very abundant

    Advice to Management

    Hire mature supervisors


  7. "Senior Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Chicago, IL
    Current Employee - Senior Financial Analyst in Chicago, IL
    Positive Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than a year)

    Pros

    Great financial compensation (salary and annual bonus)

    Cons

    The culture is not that great.


  8. Helpful (2)

    "Great Team, Bad Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Overland Park, KS
    Former Employee - Underwriter in Overland Park, KS

    I worked at CNA full-time

    Pros

    The underwriting team is extremely knowledgeable and dedicated.

    Cons

    It was tough to compete with Travelers, Zurich, and Chubb rates.

    Advice to Management

    Branch managers that don't understand how to underwrite make it difficult to hold experienced underwriters accountable when applying questionable credits to reduce rates and for new underwriters to be successful.

    The underwriters in the Overland Park branch are dedicated and knowledgeable. The branch manager is a nice guy, but he's a sales guy that does understand all the regulations or components of the underwriting process.


  9. Helpful (1)

    "Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Washington, DC
    Current Employee - Administrator in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 10 years)

    Pros

    The Benefits are very good.

    Cons

    Management is not in touch with their employees


  10. Helpful (11)

    "Not big on diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Associate in Chicago, IL
    Former Employee - Human Resources Associate in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    CNA pays really well. There are a few really great people there.

    Cons

    While there are a few really great people there, they are hard to find. Most employees are concerned about their titles. It's a lot of people that have the title AVP and VP. They think they are really important too. Promotions are not so much about what you know but who likes you.

    The HR department uses outdated systems. You find very few people of color in leadership positions. HR Policy needs an entire overhaul. Employee Relations can't even tell you why many of the policies are in place.

    This place does not like happy or friendly people. Learning and Development department is an absolute joke because good training is rare.

    Advice to Management

    It's time for a culture change.


  11. "assisting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oskaloosa, IA
    Current Employee - Anonymous Employee in Oskaloosa, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CNA part-time (Less than a year)

    Pros

    some co workers are okay hard workers

    Cons

    to much drama not enough help some times you have to beg for help to many coworkers take to many smoke breaks

    Advice to Management

    pay needs to go up


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