CNA Reviews | Glassdoor

CNA Reviews

Updated August 17, 2017
516 reviews

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3.2
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CNA Chairman and Chief Executive Officer Dino Robusto
Dino Robusto
33 Ratings

516 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 33 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited flexibility to work from home (in 9 reviews)

More Pros and Cons

  1. Helpful (3)

    "Run Far Far Away..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent benefits. Close to public transportation. Has amenities like a cafeteria and parking.

    Cons

    Soul crushing, gutting, and in all ways a mistake. Management played blatant favoritism towards people who went to certain schools and or certain nationalities. If you were an Irish Catholic who went to Fenwick you would do ok there. In certain departments there was absolutely no room for growth and you could be see people just wasting thier career for less than mediocre pay. It seems like the kind of place where if you don't care you will be in good company. Most days people barely manage to drag a comb through thier hair before going to work because they have just given up on ever finding joy ever.

    Advice to Management

    Time to retire. I'm not certain how much joy you can achieve by sucking the life out of those that you spend all you waking hours with.


  2. "Bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Assistant
    Current Employee - Legal Assistant
    Doesn't Recommend
    No opinion of CEO

    Pros

    There were some really dedicated professional people working at CNA.

    Cons

    CNA was a large bureaucratic company and there was so much redundancy in terms of process and need for approval in decisionmaking at least while I was there. Rather than going ahead and being able to make a decision, you'd have to go to two people and their supervisor. The people who spent 75% of their time working and 25% talking about what they did seemed to get more recognition than those who spent 100% of their time doing their job. Because there were so many locations, you seemed insignificant.

    Advice to Management

    Tune in to how all levels of staff are interacting with each other.

  3. Helpful (1)

    "In search of inspirational leadership and innovation."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Competitive salary. Good mix of talent.

    Cons

    Senior Management changes every 5-7 years and so does the strategy. Management changed again in 2009 and organization still in limbo after 15 months. Struggling to fill key leadership positions and attract top talent. Employee morale and buy in is deteriorating. Many of the stronger leaders leaving and top staff likely to follow over next 6-12 months. Reputation of instability among Agents is likely to be further exacerbated.

    Advice to Management

    We need strong Leaders that inspire with vision and innovation. The "old school" Managemenet approach of "do this" and merely "execute" is not going to retain and draw top talent to this company that could be great, but continues to stumble.


  4. Helpful (1)

    "A Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Chicago, IL
    Current Employee - Business Development Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The location and benefits are OK, but the new leadership and multitude of red tape and outdated processes make it almost impossible to succeed.

    Cons

    High expectations for employees but no support to achieve. There are so many processes and outmoded technologies that most employees are handicapped at trying to do a good job. The new CEO doesn't seem to have a clue, he's just focused on "winning." It's too bad because there are a lot of good people in the company, but they have no support to succeed.

    Advice to Management

    Get a new CEO and leaders who know what they're doing.


  5. "Corporate. After $. Does not value employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    CNA has a huge reputation and name. It's also got a great location, right in the loop, if you're located at the Home Office.

    Cons

    Management is a mess. There are so many power struggles and miscommunication from management. Work is often bottle-necked and, often, management neglects to provide the big picture behind the work they ask of their employees.

    Advice to Management

    Value and respect your employees more. Provide more insight into the big picture. Communicate with employees and with each other more.


  6. Helpful (1)

    "Dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appplication Engineer in Chicago, IL
    Current Employee - Appplication Engineer in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company has a good business model and able to retain good amount of policy holder. Business is growing every year. it's always good to join company which is growing.

    Cons

    Company should show the trust in their employee and Concentrate on IT department. Always changes are not good. They should revisit their IT strategy. Employee are losing their trust, moral and enthusiasm.

    Advice to Management

    Company should show the trust in their employee and Concentrate on IT department. Always changes are not good. They should revisit their IT strategy.


  7. Helpful (2)

    "Worst job I ever had, overworked, no support, and overtime not normally allowed."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Secretary in Maitland, FL
    Former Employee - Legal Secretary in Maitland, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay was very good, and the benefits were great!

    Cons

    No support, and overtime not readily available. No flexibility in schedule.

    Advice to Management

    Either hire more employees to support complex cases, or refer them to outside counsel. Overtime should be approved if workload warrants it without a hassle. Offer flex time.

  8. Helpful (1)

    "Bad Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Chicago, IL
    Former Employee - Financial Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Pay, and decent benefits for employees.

    Cons

    Management does not cultivate or develop fresh employees. The culture is extremely cut-throat and polarized between tenured employees and new-comers. There is no effort to promote teamwork and a collaborative environment.

    Advice to Management

    Senior management needs to be either re-trained or removed.


  9. Helpful (2)

    "Good pay, bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Houston, TX
    Former Employee - Underwriter in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Pay and benefits are good

    Cons

    [underwriting] Very high employee turnover, especially with management. Premium goals are often unrealistic and if you hit them they will get even more unrealistic the next year. If you don't hit your goals, you could be looking to find a new job very quickly.

    From my experience, too much was expected if you wish to have a work/ life balance and the culture produced management that only cared about new business/ short term results.

    Internally and in the marketplace CNA is known to change their direction very quickly.he downsides of working at CNA.

    Advice to Management

    Manage your expectations a little better


  10. Helpful (3)

    "ineffective Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Chicago, IL
    Former Employee - Business Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CNA full-time (More than 10 years)

    Pros

    Great Chicago location
    Decent benefits (but getting less good)
    On site fitness facility
    It's a job

    Cons

    Very top heavy hierarchy with no genuine leadership. CEO Motomed's expense "controls" focus on direct costs only and ignore indirect ones, such as outsourcing of IT and decentralization of Specialty Lines underwriting. First line management is generally knowledgeable but ineffective due to CYA mentality. There is no incentive to do more than the minimum. Employes are encouraged to "think outside the box" but penalties are huge for being wrong. There is no loyalty anywhere in this company.

    Advice to Management

    Obviously, eliminate layers on senior management. HUGE culture change needed but will take years to have positive effect.


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