CNA Reviews | Glassdoor

CNA Reviews

Updated August 17, 2017
516 reviews

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516 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 52 reviews)

  • good benefits, i like the team i work with (in 33 reviews)

Cons
  • Work life balance could improve (in 22 reviews)

  • Limited flexibility to work from home (in 9 reviews)

More Pros and Cons

  1. Helpful (9)

    "Unbearable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Houston, TX
    Current Employee - Underwriter in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNA full-time (More than a year)

    Pros

    Salary. Good benefits if you stay for 5 years.

    Cons

    This review is in reference to the Houston branch. Heavy turnover! Very few Underwriters stay longer than a year. About 10 Underwriters have left in the past 12 months. Red Flag. Poor management. Bullying approach used to encourage results, but this approach puts a damper on morale. It is not uncommon to find managers yelling at employees and belittling them. The term "micro-manager" has been used to describe the management in the Houston office. Heavy monitoring of everything you do. For Underwriters who are used to somewhat of a work/life balance, you won't find it here. There is no 'work from home' option and there is monitoring of the time you get into the office and the time you leave. Make sure you don't go over your 45 minute lunch! Unrealistic workload designed to not pay out bonuses. Expect to work late nights and weekends to "meet expectations" of your job, otherwise accept being mediocre and don't expect a bonus. Multiple meetings a week to ask Underwriters what they are doing and what they plan to do the next week. This is normal if it was done less frequently, but multiple times a week is very excessive. There is a lot of favoritism here. No diversity. Very few women Underwriters. Certain people are treated better than others and it's not related to performance. The Houston office is run like a dictatorship and it's stressful. Bottom line, if you decide to work here for the good salary, just know that you've been warned.

    Advice to Management

    Take leadership courses. Being a leader is more than telling people what to do and monitoring every second of their day. Remember that work/life balance is important to people with families. Treat everyone with fairness and respect, not just the ones you "like."


  2. Helpful (8)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CNA full-time (More than 8 years)

    Pros

    Slowly evolving into the 21st century with new CEO

    Cons

    Chubb infiltration at senior and executive levels causing arbitrary cost cutting and job reductions. Pay is mediocre.

    Advice to Management

    Find your souls

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Chicago, IL
    Current Employee - Claims Representative in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at CNA full-time (More than 5 years)

    Pros

    Company is changing in a positive direction.

    Cons

    No real cons to speak of.


  4. Helpful (3)

    "Great Team, Bad Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Overland Park, KS
    Former Employee - Underwriter in Overland Park, KS

    I worked at CNA full-time

    Pros

    The underwriting team is extremely knowledgeable and dedicated.

    Cons

    It was tough to compete with Travelers, Zurich, and Chubb rates.

    Advice to Management

    Branch managers that don't understand how to underwrite make it difficult to hold experienced underwriters accountable when applying questionable credits to reduce rates and for new underwriters to be successful.

    The underwriters in the Overland Park branch are dedicated and knowledgeable. The branch manager is a nice guy, but he's a sales guy that does understand all the regulations or components of the underwriting process.


  5. Helpful (1)

    "Claims Triage specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA full-time

    Pros

    Benefits are good, long time employees helpful and friendly

    Cons

    Poorly managed, get direction from too many people. Expectations high with minimal guidance.

    Advice to Management

    Less micromanagement, get to know new employees.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    Great benefits and PTO time

    Cons

    Outsourcing jobs to other countries


  7. "cna student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CNA in Arlington, TX
    Current Employee - CNA in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (Less than a year)

    Pros

    love to help others and cheer them up

    Cons

    dont lke to see people sad

    Advice to Management

    provide more activities

  8. Helpful (2)

    "Claims Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Consultant in Cranbury, NJ
    Current Employee - Claims Consultant in Cranbury, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Flexibility with working from home. People are generally nice and there is a lot of independence. 401k is pretty good.

    Cons

    Unreasonable amount of work, especially since Chubb has invaded CNA. Too many files make it impossible to give the service that is expected.


  9. "Client specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Good pay, good work environment

    Cons

    Changing management staff all the time. No good bonus structure.

    Advice to Management

    Better bonus structure


  10. "very good place to word"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CNA
    Current Employee - CNA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA (More than a year)

    Pros

    good benefits, i like the team i work with

    Cons

    nun bad to say about the place


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