CNA Reviews | Glassdoor

CNA Reviews

Updated December 13, 2017
555 reviews

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555 Employee Reviews

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Pros
  • I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer (in 56 reviews)

  • good benefits, i like the team i work with (in 36 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Claim Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Adjuster in Chicago, IL
    Former Employee - Claim Adjuster in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CNA full-time (Less than a year)

    Pros

    Good salary and benefits. Autonomy to do your job the way you like.

    Cons

    Technology stuck in 90s. Claim system had DOS screen to it. Really bad.

    Management is far removed from everyday struggle of field personnel. My immediate supervisor provided no support or help for the job I was doing. Lots of politicking involved, you need to kiss right behinds in this company.

    The company does not use industry accepted Xactimate program. All claim adjusting is outsourced to independent vendors. Claim adjusters are, basically, just paying whatever vendors write.

    Advice to Management

    Hire more field personnel.


  2. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Littleton, CO
    Former Employee - Underwriter in Littleton, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CNA (More than a year)

    Pros

    Good pay, good benefits, good people

    Cons

    Weaknesses in Management, good amount of turnover in the short time period I was there.

    Advice to Management

    Management needs to be restructured in certain offices.

  3. "Continued Profitable Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time

    Pros

    Supportive leadership; competitive products; great workplace environment; fast promotion track

    Cons

    legacy systems; rigid appetite; lack of equity compensation;


  4. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good opportunity for advancement and to learn

    Cons

    Benefits aren't very good for families

    Advice to Management

    Keep it honest


  5. Helpful (3)

    "The management is not very robust and nor open-minded."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Management Analyst in Chicago, IL
    Former Employee - Data Management Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA full-time (More than a year)

    Pros

    Many areas to move to once into, training on applications are useful internally and for future positions, exposure to different elements in technological side of finance. There are also tons of opportunities for professional development to understand the business and succeed in other areas of the company. Their database of procedures are also helpful in start working.

    Cons

    Management is not very inclusive: does not make minorities feel included, treats younger employees as robots rather than technological innovators and learners. There was a large divide between young analyst and older managers, with much gossip going on about their own employees. Workload from multiple managers are thrown onto analyst with no solid coordination.

    Many of the employees of color on the team have either moved to other departments with in the company or left the company altogether, due to bad management. The team is majority Caucasian and managers are not given any sensitivity/diversity training or are aware of the way the treat their employees.

    Many consultants have come in to have "strength-finder" workshops that contribute nothing to the management or incentives of working (other than food) and disrupt the daily duties of work.

    Technology is extremely slow and outdated. The applications used have outages frequently and more so than other workplaces.

    Advice to Management

    Be wary of every employees' workload: by all means challenge your employees, but be realistic about what they can do in a small amount of time. Be patient and have some perspective about the tasks in general instead of just throwing random tasks at different employees and hoping nothing goes wrong.

    Please, be better at treating minorities groups better and listen to what young people have to say about the work they do for you, it will help you and the company, in the long-run.

    Also, please tone down the favoritism, it is noticeable by everyone in the office and it creates and atmosphere of hostility.


  6. Helpful (3)

    "Insurance acumen with a culture of inclusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 3 years)

    Pros

    Truly feel a sense of collaboration among cross departmental teams to deliver on the organizations goal to be externally focused while offering a superior experience.

    I experience a drive toward inclusion of all employees and a HR department that works to provide the best work life balance it can offer.

    Cons

    The organization has been transitioning executive leadership for the past two years and I get a sense will continue to transition in the coming year which can have a paralyzing effect on the workforce in terms of high level focus with enough detail to act upon.

    Advice to Management

    Transparent communication from executive leadership down to managers to effectively set expectation and ease unwarranted transition rumors.


  7. "Good place to get experience then move on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at CNA (More than 10 years)

    Pros

    Good benefits and reasonable salary.

    Cons

    If you are over 50, watch your back. The question is always - When will you get fired, no If you will get fired.

    Advice to Management

    All of your employee appreciate programs don't help. It is a corporate attitude of actually appreciating employees that make difference.

  8. Helpful (2)

    "Great opportunity during time of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA full-time (Less than a year)

    Pros

    I joined CNA to be part of a change - new CEO coming in is asking all the right questions about the future of the business and creating new opportunities. Great worklife balance and friendly culture.

    Cons

    Change creates some uncertainty - if you're into the status quo it's probably not the best place for you. Chicago HQ is dated but we're moving into a brand new building in 2018 which looks really cool.


  9. "Get it together"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time (Less than a year)

    Pros

    The location is pretty good

    Cons

    Morale is low. Lots of change and not very stable


  10. Helpful (1)

    "Sees employees as overhead, but new leadership has potential for positive changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CNA full-time (More than 5 years)

    Pros

    Good 401k match, work/life balance, new CEO seems to want to change status quo, some good people wanting to do the best job, new investment in diversity

    Cons

    Blame/compliance culture, internal focus on pleasing bosses vs focus on external customer, very low trust of employees and of leaders

    Advice to Management

    Ideas come from all levels not just top, be open to accepting feedback and input, appreciate the work of the masses who line your pockets


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