CNA Surety Reviews | Glassdoor

CNA Surety Reviews

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3.3
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John F. Welch
11 Ratings

18 Employee Reviews

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  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CNA Surety full-time (More than a year)

    Pros

    The culture is great, very laid back, as long as work gets done. Management is full of competent and caring people, with a few exceptions of course. The benefits are also very good.

    Cons

    Some of the ERP systems are outdated, but they are working on getting them fixed. Working remotely is frowned upon. The IT service usually takes a while.

    Advice to Management

    Keep on keeping on. CNA Surety has been a great place to work, and it has been because of the transparency from the top down, coupled with the feeling that management values your work and time.


  2. "Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at CNA Surety (More than a year)

    Pros

    Great benefits! Helpful and resourceful coworkers.

    Cons

    Upper management doesn't listen well.

  3. "Emloyee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA Surety full-time

    Pros

    Fun, friendly environment with good benefits.

    Cons

    Needs to allow employee's to self manage work and step in when needed. Micromanagement on the service side of the company.

    Advice to Management

    Treat employees as adults and less like you are running a daycare.


  4. "Best place I ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I worked at CNA Surety full-time (More than 10 years)

    Pros

    Fantastic co-workers! Family atmosphere. Knowledgeable and down to earth Senior Management. Good benefits for a small company. Excellent financial performance translated into above target bonus payments.

    Cons

    Very conservative pay structure.


  5. "Keeping it simple works best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customer service and team environment

    Cons

    compensation needs to be more in line with the industry

    Advice to Management

    Adjust pay scale


  6. Helpful (2)

    "Extreme micro-management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook

    I worked at CNA Surety full-time (More than 10 years)

    Pros

    Great co-workers (the only pro).

    Cons

    All of the managers of the underwriting associates (with the exception of1) are extreme micro-managers. If you get up from your desk to help someone, plan on getting called in a conference room for not being at your desk doing work. The mgrs aren't team players. They're out to make another mgr look bad & fabricate many lies about the associates & other mgrs. Sadly, when proof of this is provided to upper mgmt, it got worse instead of better (mgr was out to get the associate for getting them in trouble; vicious cycle). Many 'perks' were taken away from sr assoc because the mgr(s) didn't understand what was going on & didn't want an associate to have more knowledge than them. The majority of the mgrs have only been there about 6-7yes & have no idea what is entailed with surety. They keep referencing how they managed in their micro-managed past jobs. CNA is not a black & white job. You really need to be able to think & use common sense. The Mgrs have made the commet anyone (monkeys) could do the job. Sadly, not 1 of the mgrs would be able to fulfill that statement. If you don't want to be treated like an adult, the SF branch is the place for you.

    Advice to Management

    Get rid of the mgrs that micro-manage (5 of them) & are there for just a popularity contest. None of them have the winning attitude that CNA strives for.


  7. "Overall, it's a great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not a lot to complain about, good hours, I'm happy with my salary and enjoy my co-workers. The strategic goals of the company are outstanding. I can say I'm proud to be employed here and take pride in my work and know my role thanks to my manager.

    Cons

    Tends to be some micro managing although it's getting better, have to dress business professional throughout the office even though myself nor 99.5% of my coworkers will never see a customer. There is very little room for growth outside of underwriting, not intentionally but simply due to the efficient structure of the company. Not much of a "ladder" if you will.

    Advice to Management

    Keep doing what your doing, we know what needs to be improved and they are doing great in executing that.

  8. "No respect and low morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accountant in Chicago, IL
    Former Employee - Senior Accountant in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at CNA Surety full-time (Less than a year)

    Pros

    Great peers
    On-site gym
    Convenient downtown location

    Cons

    No support from management; unqualified middle management
    Relevant experience is not appreciated
    Lack of meaningful work
    Poor benefits compared to companies of similar size
    Military style structure and culture
    Favorites become golden children and others are lost in the rigid hierarchy

    Advice to Management

    Consider implementing a culture that values employee input and really listens to process improvement ideas. Improve employee onboarding training program, both at the corporate and department level.


  9. "Risk Control Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Control Engineer in San Francisco, CA
    Former Employee - Risk Control Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNA Surety full-time (More than 3 years)

    Pros

    Large company with many resources

    Cons

    The pressure placed on the Underwriters in the San Francisco office to writing and retaining business placed them and Risk Control in conflict with company underwriting standards.

    Advice to Management

    1. Have Underwriting set the standards at a national level and stick to them long term.

    2. Clearly communicated the standards to Risk Control, line Underwriters, and Underwriting management.

    3. Do not put Risk Control in the position of having to enforce the company standards.


  10. "Strong Management, great foundational knowledge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in San Francisco, CA
    Current Employee - Underwriter in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CNA Surety full-time (More than 3 years)

    Pros

    Great co-workers and senior management.
    Work/Life balance
    Access to continuing skills and education

    Cons

    Compensation not altered for cost of living increases
    Low career growth potential


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