CNO Financial Group Reviews | Glassdoor

CNO Financial Group Reviews

Updated April 1, 2017
146 reviews

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146 Employee Reviews

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Pros
  • Employees had a decent work-life balance (in 12 reviews)

  • Decent work/life balance with flex time and opportunities to work from home (in 6 reviews)

Cons
  • Work life balance in all areas can vary drastically (in 5 reviews)

  • upper management not filtered down consistenetly (in 8 reviews)

More Pros and Cons

  1. "Claims Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marietta, GA
    Former Employee - Anonymous Employee in Marietta, GA

    I worked at CNO Financial Group (More than a year)

    Pros

    Flexible hours. Worked with others as a team. Employee appreciation/recognition.

    Cons

    Work politics. Talking to management about issues.


  2. Helpful (8)

    "Hmmm."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Call Center Representative in Carmel, IN
    Former Employee - Call Center Representative in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CNO Financial Group full-time (More than a year)

    Pros

    Close if you live in the Carmel/Westfield Area, Decent Starting pay, Fitness Promoting, Nice employees, Mike Heard is awesome.

    Cons

    Very VERY Political environment. Promotion and advancement based off superficial and popularity reasons. Meaning, If you are really good at your job, and supervisors like you, good luck getting out of the call center. If you are not so popular and fun loving but you get your numbers hit, you will move out of the call center because no one wants to deal with you. On top of this, there is literally no room for growth. You can apply for a claims position or another one of the call centers, but all the other positions there is no way. Once you get into the call center, be prepared to receive several micro-managed emails. Supervisors, Management, and leads seem to use sneak tactics to lead instead of using the direct approach. Do not be surprised if a lead asks you to spy on a fellow employee and report what they are currently doing at their desk. Beware of going over your break time. You are allotted 10 scheduled minutes for break aside from you lunch. If you take any additional break time, regardless if it was an emergency or not, expect that email in the morning. Lack of morale. Quality goals are unclear. You must hit a 94% quality, yet, not only is this monthly 94% goal under speculation, but is determined by inconsistent auditing. If you ever have an audit dispute, you will not hear anything about it until the month is over IF they get back to you and then your supervisor will hit you with the whole "Well, this score wouldn't have helped you make goal anyways." Reply. Over all It was time to move on from a company of this nature.

    Advice to Management

    Just as you can create positions for upper management, create some more for employees that have been in the call center for a long time. This is a very hard job and reps become burned out but are penalized for a lack of performance when this happens. Get rid of the politics involved in moving around the company. Nobody wants to give their best when they aren't valued. KEEP the call center fresh. If you have reps that are not on performance plans, allow the next department to decide if they would like to hire this person. Focus more on building professional relationships with ALL employees not just with management. Remember without the little guy, your bonuses and success goes down the drain. Realize that there are a bunch of adults working here not children so micromanaging is bogus and should completely be removed. Change the amount of emphasis put on quality. When people employees are always worried about hitting a number or squeezing every little word in while on a call so that the auditor won't fail their audit over something that could end their employment, this undermines the REAL goal which is to service our customers the best we can. If someone forgets to send a form and the auditor catches it, we should be getting a warning and reminder, not a low failing audit that can be impossible to come back from. Organize the claims department. It is truly the biggest mess within the company.


  3. Helpful (3)

    "Pretty decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial in Carmel, IN
    Current Employee - Actuarial in Carmel, IN
    Recommends
    Neutral Outlook

    I have been working at CNO Financial Group full-time (More than 5 years)

    Pros

    I work in a relaxed, open department, where achievement is generally recognized and rewarded in the long term. Communication is good, no drama, no jerks to work with.

    Cons

    Having to work with poor software and questionable data. The IT dept. is practically worthless since being outsourced in early 2015.


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  5. Helpful (2)

    "CNO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at CNO Financial Group full-time (More than 5 years)

    Pros

    Free parking with Sunday's off.

    Cons

    Poorly managed. Can't see the trees for the forest mentality.


  6. Helpful (2)

    "Changing to Managed Services Model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook

    I have been working at CNO Financial Group full-time (More than 3 years)

    Pros

    Great insurance and wellness benefits. Salary static. Customer service is appreciated. Community events and volunteering seem supported. Discount parking available. Business casual work environment. Contractors are treated like employees for the most part. Free gym onsite in the building as long as you are employee in the building.Not far from public transportation and area hotels. On site health clinic but hours can be limited and staff there changes.

    Cons

    Some areas have a fiefdom mentality. No real career paths. Working with outside contractors can be hit or miss. Organization is still in the storming phase and gone all the way back to a waterfall development approach. Nothing agile happens yet segments of the business expect it.

    Advice to Management

    Most resources are now off shore to the old model of tons of meetings needs to go. Virtualize more time for the employees especially when salaries are static. The more technology is rolled out the more it should be used and usable by all.


  7. Helpful (6)

    "Not where you want to be in IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer in Indianapolis, IN
    Former Employee - Senior Applications Developer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CNO Financial Group full-time (More than a year)

    Pros

    Decent People. Good work/life balance. Flexible about work hours and occasional work from home.

    Cons

    Overly restrictive and regimented SDLC process (they promised they were reworking it the entire time i worked there, and apparently for at least a year before that as well)
    Literally hundreds of tiny systems jury rigged to work together. IT completely driven by business wants (not needs) and every single thing had to be customized.
    Incredibly Silo'd even within IT. Impossible to even ask another group a question without submitting a question and waiting. Then 90% of requests are sent offshore and take multiple days of back and forth emails to fix what should have only required a 5 minute conversation.
    Have weekly meetings about production problems and how to prevent them from happening again, but no one is ever held accountable.
    Shortly after I left they outsourced almost all IT to a staffing company. People who wanted to stay had to sign a 1 year contract with that company. Most have had their work moved offshore and been given assignments at other companies.
    Huge multi step architectural review process to implement anything new (in addition to the SDLC), but yet no company wide architectural guidelines.

    Advice to Management

    I don't even know where to start. Step forward and LEAD. Consolidate IT, pick a platform and eliminate redundancy. Drive change from the top to build systems that work the right way not the Conseco way. Fire whoever came up with outsourcing as the solution.


  8. Helpful (3)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Negative Outlook

    I worked at CNO Financial Group full-time (More than 5 years)

    Pros

    Leadership does not micro-manage. Lack of accountability at the Mid-Manager level.

    Cons

    Good employees were downsized and low performing employees kept. Good ole boys club, decisions not based on performance.

    Advice to Management

    Fight and pay to keep talent.


  9. Helpful (2)

    "Overly political culture, terrible leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Chicago, IL
    Former Employee - Financial Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    wellness programs
    physical environment
    good CEO who has improved AM Best rating

    Cons

    good ol' boys network where senior leaders delegate everything, are always tan from golfing or traveling and not working, HR and IT are incredibly dysfunctional. 90% of bankers' managers are willing to lie, cheat or steal to earn a commission.
    Benefits are ABOMINABLY bad, "high-deductible plans are the wave of the future" = WE WANT TO SAVE $$$ so we can pad our executive bonuses at the expense of our employees, quite literally just a catastrophic health plan

    Advice to Management

    CEO is shielded from seeing true employees' feedback (by tyrannical hr leader) or survey results as they would incriminate certain departments. CEO needs to be aware that his senior leaders rarely work.


  10. Helpful (3)

    "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Noblesville, IN
    Current Employee - Claims Adjuster in Noblesville, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CNO Financial Group (More than 10 years)

    Pros

    Close to home. Flexible work hours, some good benefits such as medical clinic, company has healthy goals program.

    Cons

    Limited career advancement out of the claims department. Dictator type of management. Management does not like to hear ideas or suggestions from lower level employees. There is no feedback when ideas and suggestions are given. Management does not communicate with the adjusters well enough. It is a factory mentality with meeting claim production goals. Low pay and no appreciation for hard work. Unrealistic perfection is expected.

    Advice to Management

    Lower level employees need decent pay increase. Management is awarded bonuses for meeting goals, yet the people who are actually doing the work, get nothing. Need more realistic production goals.


  11. Helpful (3)

    "Company woes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carmel, IN
    Current Employee - Anonymous Employee in Carmel, IN

    I have been working at CNO Financial Group full-time (More than a year)

    Pros

    CFO provided great guidance for the company to right itself after bankruptcy over the last few years.
    Stock price rebounded nicely and rating agencies continued to state positive outlook.

    Cons

    The CFO left the company this year and there now is somewhat of a void.
    Most of the IT department was outsourced to a managed services vendor and a lot of work has slowed down or stopped.



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