COPE Health Solutions Reviews | Glassdoor

COPE Health Solutions Reviews

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Found 62 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
66%
Approve of CEO
Allen Miller
45 Ratings
Pros
  • "Management does their best to help team members balance work and life(in 14 reviews)

  • "fast paced- always more work that can be done so you are never bored(in 6 reviews)

Cons
  • "work/life balance can be hard sometimes, but that’s also the nature of consulting(in 12 reviews)

  • "long hours and travel - part of consulting industry(in 9 reviews)

More Pros and Cons
  1. Helpful (2)

    "It's what you make it (just like life)"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at COPE Health Solutions full-time for more than 2 years

    Pros

    Like other reviews, I'll stress that what you put in here is what you get out. Having initiative here is key once you realize how much power you have to change processes, procedures, tools, etc. If you have a recommendation for improvement, recommend & implement it. If you are self motivated, a go-getter and thrive in a fast-paced environment, you will do well here and be promoted much faster than you would at a bigger,...

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    Cons

    If you are more reserved or like to be told what to do, you might have some trouble adjusting to the environment On occasion there are long hours, but you can usually plan in advance and that's just how consulting is Not enough internal branding of values, elevator pitch etc. that the brand of the company is more so left up to the employees that communicate their experience to others

    Advice to Management

    Implement more training! Some examples of training needed include: Leadership training *for leaders* Consulting training for everyone We need to help foster an environment where the squeaky wheel isnt the only one that gets the grease (squeakers include supervisors that advocate more for themselves and/or their team than other supervisors may, or even team members that go directly to management while others are...

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  2. Helpful (4)

    "COPE or Thrive? You decide."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at COPE Health Solutions for more than 2 years

    Pros

    COPE Health Solutions is a place where you get out what you put in. This is true in all aspects of the business. You build your own adventure here. If you speak up about your interests, you will be heard. Great work does not go unrecognized. If you reach out to other team members to get to know them, you will be very well received. - The team is collaborative, supportive, talented and driven. They are a pleasure to...

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    Cons

    If you prefer to wait to be told what to do, for work to come to you or for others to initiate every conversation, this may not be the place for you. If you prefer a clear-cut, prescribed approach to your work, career path or anything else, this place may drive you crazy. That doesn't mean if like order or process you won't succeed here, in fact we need people like you in order to grow, and management is very open to...

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    Advice to Management

    -More training! Consulting training, supervisor training, training to complete Evals/PDPs, etc. -Ensure meetings are efficient, succinct and necessary -Senior leadership buy-in is so important!! While senior leadership says they support things, their actions don’t always follow suit. If you tell people not to work on a weekend, don’t email them over the weekend. You help define the culture and values of the organization...

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  3. Helpful (1)

    "Will hold you over until you find something better"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at COPE Health Solutions full-time

    Pros

    Can work remotely occasionally Other PM's are amazing Benefits

    Cons

    TERRIBLE Management Poor systems Lack of support Very stuffy 99% desk work (reports, etc) Long hours and work almost every weekend Poor communication Position is very different than advertised High-turnover (I think averaged 1-2 PMs left per month) Management does not set you up for success

    Advice to Management

    Get new middle management, need more support at the site

  4. Helpful (5)

    "Good Place to Learn, Not Great to Stay"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at COPE Health Solutions full-time for more than 2 years

    Pros

    - Lots of space to grow given you are the right personality >>> You will notice that there is a divide between those that have the right attention from management and those who don't. If you are a charmer you will do fine, but be prepared to learn when and how to pull strings. This is typical across most firms, but here I noticed with out a doubt that hard work does not guarantee recognition. You need to...

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    Cons

    - High expectations with few resources >>> Don't get me wrong, high expectations are great but when given unreasonable timelines or inadequate resources you are asking for disappointment. - Unclear direction >>> Its nice having a direct line with management but you will hear contradictory or obfuscated goals across the spectrum. The philosophy is pretty well defined but the deliverable vision...

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    Advice to Management

    Timing can be rough when a company is growing this quickly, but moving targets do not help. Find someone who can unwavering define the vision and technology. Recognize those who work hard, regardless of 'who they know' otherwise people will get frustrated.

  5. Helpful (5)

    "Overworked and Underappreciated"

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Los Angeles, CA

      I have been working at COPE Health Solutions full-time

      Pros

      Staff are willing to support each other.

      Cons

      Health Scholar PMs are required to work over 20 weekends out of the year - many of those days are 12 hour days and we are expected to work a full week after training days. This expectation was not made clear in the hiring process. These expectations need to be reevaluated seriously because they cause burnout.

      Advice to Management

      Pay your Health Scholar service line staff more. There is a huge disparity between what consultants get paid and what the Health Scholar staff get paid and we work just has hard if not harder. The new reimbursement finance policy was implemented abruptly and irresponsibly. Reevaluate the 12-13 hour training day model. Our weekends are swallowed and we are overworked and tired all of the time.

    • Helpful (6)

      "Full Time"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at COPE Health Solutions full-time

      Pros

      - Communication. Quarterly town hall meetings. - On-boarding and company swag make the great first impression - Fun company events where lots of money is spent- I get the impression this is to make the impression that we're something we're not.

      Cons

      Sadly I agree with a lot of the negative comments regarding the leadership issues with COPE. They make poor decisions with hiring at the executive level that become very obvious once you work alongside them. People throw each other under the bus at the drop of a hat. Good people are forced out and the ones you really like tend to leave on their own within 1 year because they're overworked. The veterans foster a cutthroat...

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      Advice to Management

      You have some serious work to do. Swag and fun perks look great from the outside and may trick strong people into joining, but in order to truly grow an organization of 100 people, you need to foster development form the inside. I suggest you seriously take a look at the company culture and start pushing out the "brilliant jerks" if you want to get past the point you've been at for the last 5-10 years. Wake up.

    • Helpful (9)

      "Ever wonder what it might be like to work for Trump?"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at COPE Health Solutions full-time

      Pros

      Clever coworkers, sweet swag, bountiful benefits, opulent offices, suitable salaries. Projects are challenging and the mission-driven work is motivating.

      Cons

      Sadly, the fish rots from the head down. A culture of fear and distrust is nurtured by the CEO. He fawns over his favorites, then seeds doubt to undermine the credibility of others, verbally abusing his victim of the week. A few good managers stick it out, trying to protect their flock until it becomes intolerable. Almost everyone is new or plotting their way out. Veterans are kept wondering whether their halo has...

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    • Helpful (5)

      "Best Company To Work For!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at COPE Health Solutions full-time for more than 2 years

      Pros

      I’ve worked for COPE Health Solutions for over a year and have for the first time in my career, felt like I am at the helm of innovation. It’s a great feeling working with the best in the industry and I feel like my talents are leveraged with our amazing clients. Our CEO is the definition of a visionary and he really pushes us to bring our best each day. I feel lucky to work with a CEO that is in the trenches with us...

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      Cons

      Long hours from time to time but that’s how the entire consulting world goes. It is rewarding to see our results make such an impact.

      Advice to Management

      Continue with the unlimited PTO policy- it is a major selling and retention point! Keep giving us professional development and leadership training opportunities- we are hungry to grow and stay with this amazing firm.

    • Helpful (2)

      "If you love it, you love it"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at COPE Health Solutions full-time

      Pros

      - Amazing benefits. They really have it all, and you'd be hard pressed to find more thorough offerings even at world-class organizations - Salaries are generous. With the benefits on top, you'll have a very competitive compensation package. Don't expect to make half your salary in bonus here; that's just not how the system is set up. That's how the salaries and benefits can be so generous... - Great internal team. They...

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      Cons

      - Basically, same as the pros. Growing, small firm that's relatively new to the consulting space? Take a guess at our biggest issues and you'd be right. Work life balance, process/policy, career planning; it's a "choose your own adventure" in every sense of the phrase - The same people who find the firm isn't for them due to the above tend to stick around and drive the rest of us insane. They're a small portion of the...

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      Advice to Management

      - If we're not sure someone is a culture fit, act quickly rather than wavering about it. You/your people are probably right about that. While we're at it, ensure recruitment is airtight so we have less of those scenarios - CEO needs to work on maturing his approach as the firm matures; talking off the cuff (inside and outside the firm) won't fly if we want to be taken seriously - Don't forget about internal infrastructure...

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    • Helpful (9)

      "Small Fish in a "Big 4" Pond"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Account Lead 
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at COPE Health Solutions full-time for more than a year

      Pros

      - CEO will make himself available to hear concerns or thoughts from staff at all levels - Invests in technology to support staff; IT is extremely supportive and helpful - Less risk-averse than more conservative firms; invests in hiring forward-thinking experts - Less pressure on staff to be competitive with thoughts, ideas, and methodology; there is more to staff measurement than billable targets alone - Competitive...

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      Cons

      - CEO openly makes patronizing & disparaging remarks about former employees and competitor firms, sometimes in inappropriate and/or public settings - Unhealthy, intense focus on competing with established firms, without maturing past a "start-up/underdog" mentality - No semblance of work/life balance, long hours and expectations of being "on-call" to offer input or to produce deliverables; this mentality starts with...

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      Advice to Management

      - Retool recruitment to screen for candidates with consulting experience and other soft skills (e.g., attitude, motivation, objectivity, humbleness, flexibility, etc.) - Address staff who are dissenters; not aligned with the work of the firm, and who are condescending to other staff - Accurately predict where the health care market is going, adjust sales priorities accordingly (with enough time to develop a competitive...

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    Found 62 reviews