COUNTRY Financial Reviews in Bloomington, IL | Glassdoor

COUNTRY Financial Bloomington Reviews

Updated May 23, 2017
100 reviews

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Bloomington, IL

3.9
Star Star Star Star Star
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COUNTRY Financial CEO Kurt F. Bock
Kurt F. Bock
53 Ratings

100 Employee Reviews

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Pros
  • Choose the work life balance that you want (in 12 reviews)

  • Good base salary in an industry that doesn't often provide one (in 22 reviews)

Cons
  • You're building a book of business Country Financial owns (in 10 reviews)

  • Your unable to focus on the Financial side if that's your strong suit as your required to chase P&C business to meet thresholds (in 10 reviews)

More Pros and Cons

  1. "Demanding but rewarding."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bloomington, IL
    Current Employee - Customer Service Representative in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at COUNTRY Financial full-time (More than a year)

    Pros

    Great company, promote inner company advancement, opportunities to be involved, great management, fast raises, ethically sound company, personable executive staff.

    Cons

    Stressful and overwhelming training, pay doesn't touch the competitor in town, hard to schedule time off as a newbie, late night schedule starting out.

    Advice to Management

    More training time.


  2. Helpful (2)

    "Good Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Bloomington, IL
    Current Employee - Customer Support Specialist in Bloomington, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at COUNTRY Financial full-time (More than a year)

    Pros

    The people are friendly and they give you scheduled time to work on your career development plan. They are clear from the beginning that they want you to advance throughout the company. Good benefits. I was able to work from home within a year of my start date.

    Cons

    Getting time off can be hard
    The schedule when you start is usually until 9 at night (but that's to be expected with a 24/7 service window)

    Advice to Management

    From my experience there has been nothing wrong with management, but I would suggest to do more team oriented activities. Being on the phone all day gives you little time to meet your coworkers.


  3. Helpful (3)

    "Travel back in time...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education and Development in Bloomington, IL
    Former Employee - Education and Development in Bloomington, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at COUNTRY Financial full-time (More than 3 years)

    Pros

    Clean and spacious work environment. Close to everything, short commute from anywhere in town

    Cons

    If you like a 1950's work environment, this is the place for you. Cliquish and class-aware is the unspoken rule in day to day survival.

    Top level officers are considered a part of an elite class, that are you aren't allowed to speak to. We wanted their input on a project but were told they had to be handled with kid gloves, like diva celebrities. Middle management quadruple checks and edits every message before you can communicate with them. There's no such thing as an "open door policy" in the upper echelons.

    Middle managers are hired from the outside based on how they dress and how attractive they are, not for their actual skill or expertise. Promoted for who they attend social functions with, not for their knowledge or ability.

    I've been in meetings where company politics were so strong, managers were screaming at each other. You have to play cutsie "team building" games like giving each other a cut-out of a yellow taxi when you see them doing something good, and then they get to hang their taxi's in their cube. How fun! <insert eye roll here>.

    You're forced to attend paid speaker events they hire from the outside that are supposed to be "inspiring" but the message is tired and really just appeals to the lowest common denominator.

    You must manage your sick time and personal time to the enth degree. No one ever says, "as long as your work is done before deadlines and done well, take whatever time out of the office as you need."

    Advice to Management

    Open your doors and hear the criticism, as well as ideas for improvement from the rank and file.

    If they don't have great ideas, they shouldn't have been hired in the first place. Mingle with the "working class" and you'll build some trust. Allow us to get your input on our projects, unfiltered. Be brave and secure enough to ask us questions about what we're doing and the listen and learn.

    Let up on the PT already. People know how to do their jobs. Measure and pay us for our performance, not the hours logged to the tracking systems.

    It's the 21st century. Just because the organization started in the early 20th, doesn't mean you need to stay there.


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  5. "Great company with a bright future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomington, IL
    Current Employee - Anonymous Employee in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at COUNTRY Financial full-time (More than 5 years)

    Pros

    Flexible work schedule
    Volunteer paid time
    Not a lot of middle management

    Cons

    There aren't any cons of working here


  6. "Personal Lines Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Underwriter in Bloomington, IL
    Current Employee - Personal Lines Underwriter in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at COUNTRY Financial full-time (More than 3 years)

    Pros

    Great opportunity and great benefits. You get the feeling that the company really wants you to succeed and the company is led by excellent executives. I love COUNTRY!

    Cons

    Can be a bit stuck in our ways. Work environments are slow to change and the culture is out of date. Some days feel plain boring.


  7. Helpful (1)

    "Claims Rep do more than usual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Bloomington, IL
    Current Employee - Claims Representative in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at COUNTRY Financial full-time (Less than a year)

    Pros

    Very nice management that are not overbearing. Opportunity to move around in the company. Helpful coworkers who are willing to do many things to help you. Stable schedule.

    Cons

    The claim reps don't just handle claims they are required to spend 2 hours at least of their day to take inbound service and FNOL calls. Service calls should be kept to customer service and FNOL should be kept to the loss reporting unit. At times the call volume is so high you can not get any work done. If you get a FNOL claim you are required to assign the claim to yourself- even if you've already had several claims assigned to you that day. Reps have been getting 5-10+ claims on FNOL not including claims assigned to you. Answering service calls feel like you work as a customer service rep- or secretary...answering questions on random claims and talking to medical providers or angry customers that you have no idea what is going on. It creates more work that aren't relevant to the job or our claims and makes it hard to get things done. It frustrates everyone.

    Advice to Management

    Continue to be helpful but stop requiring FNOL/Service calls.


  8. "IT Business Analyst Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Business Analyst in Bloomington, IL
    Current Intern - IT Business Analyst in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at COUNTRY Financial as an intern (Less than a year)

    Pros

    Encouraging and close-knit atmosphere. Everyone is willing to help.

    Cons

    Most employees have been around for a long time and are stuck in their ways.


  9. "Nice company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Bloomington, IL
    Former Employee - IT Engineer in Bloomington, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible work schedule that I liked

    Cons

    Management issues but can be improved

    Advice to Management

    None


  10. "Intern Summer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Actuarial Intern in Bloomington, IL
    Former Intern - Actuarial Intern in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at COUNTRY Financial as an intern (Less than a year)

    Pros

    1. Good internship program.
    2. Challenging projects.
    3. Friendly coworkers.
    4. Ability to approach projects from different angles.
    5. Flexible hours.

    Cons

    1. Boss gave vague details about projects.
    2. Boss was picky about details of projects.
    3. Not many full-time positions open.
    4. Not as well-paid.
    5. Bloomington, Illinois is not my favorite city.

    Advice to Management

    Keep up the good work. You employed some of the best interns. I hope in the future that you can hire more of your interns.


  11. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst Intern in Bloomington, IL
    Former Employee - Business Analyst Intern in Bloomington, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at COUNTRY Financial (Less than a year)

    Pros

    Lots of opportunity to get involved in real work

    Cons

    Hard to find any here.


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