COUNTRY Financial Reviews

Updated May 8, 2021

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3.8
67%
Recommend to a Friend
87%
Approve of CEO
COUNTRY Financial CEO Jim Jacobs
Jim Jacobs
47 Ratings
Pros
  • "Great company, awesome products(in 29 reviews)

  • "Great people, exposure to different areas(in 28 reviews)

  • Cons
  • "Getting passed benchmarks in the beginning(in 44 reviews)

  • "Location management, still Bloomington employees wants to control the power(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great Place to Work...

      Jun 16, 2020 - Insurance Agent in Janesville, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Schedule, Personal Office, Fantastic Training

      Cons

      Outside Sales Position, Five Years to Carreer

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    2. 5.0
      Current Employee, less than 1 year

      Great company

      Mar 19, 2021 - Cystomer Service Represenitive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great atmosphere good people lovely environment

      Cons

      Micromanaging, fast paced, no career advancement

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    3. 3.0
      Current Employee, more than 1 year

      beware: advertised "base salary and benefits" for employee agents will be going away in 2022

      Mar 22, 2021 - Financial Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - solid training for a new insurance agent - competitive rates for the ideal client (good credit, no claims history, multiple products) - home office / customer service / claims department very helpful (solid support staff) - benchmarks are largely based on commissions, which allows an agent to effectively track their overall progress in building a book of business

      Cons

      - contract is changing for employee agents, yet new agent positions are still being advertised as including a base salary/benefits/office space/etc. (don't pursue a captive/exclusive agent position with none of the benefits of a captive/exclusive agent position ... an independent agent option makes more sense--more options/carriers) - everything rises and falls on life insurance production (huge emphasis) - if a client isn't a perfect fit for what Country is looking for, you won't be competitive (low quote-to-bind ratio), advice from management: "just increase quote numbers" - your overall experience will largely depend on: 1) your manager, 2) the rates for the state you live in, 3) life insurance production - technology lacking (ex: no e-signature option for home insurance applications)

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    4. 4.0
      Former Employee, less than 1 year

      Overall good

      May 4, 2021 - Information Technology in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fair compensation for the employees.

      Cons

      Slow to evolve and keep up with competition.

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    5. 3.0
      Current Employee, less than 1 year

      Company review

      May 3, 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great boss to work with

      Cons

      To many changes on system making more causing more and more keystrokes

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    6. 4.0
      Former Employee, less than 1 year

      Great looking opportunity fizzles

      Apr 19, 2021 - Licensed Insurance Agent in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training program, local and corporate.

      Cons

      Less support after training, on your own.

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    7. 4.0
      Current Employee, less than 1 year

      Great Place that Cares about their Employees

      Apr 1, 2021 - Client Care Assistant in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Country really looks to develop their talent. I feel like they take the time to recognize their best employees and develop them in to roles to keep them at Country

      Cons

      In the contact center, it is difficult to get time off unless requested far in advance.

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    8. 3.0
      Current Employee, less than 1 year

      Very mixed

      Oct 22, 2020 - Customer Service Representative in Bloomington, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home, very friendly supervisors, and LGBT-friendly. The work is simple for the most part when starting at Tier 1, mostly handling auto policies. They also pay for your state insurance license exam and offer a very nice benefits package. The pay is more than most other call center jobs as well and you get a TON of gifts when first hired on.

      Cons

      Their QA team is so NITPICKY! It’s impossible to get consistent passing scores on calls and the scores you need to pass are ridiculously high (90% minimum). We also receive emails every time someone is fired or resigns which is so nerve-wracking! The turnover rate is a lot higher than expected. Also if a customer goes on a racist tirade on the phone, we HAVE to listen unless they’re being racist or swearing directly at us, and as a POC myself it’s very uncomfortable. Also if you’re trans and haven’t changed your name yet, your entire department is going to see your deadname until it’s legally changed, and there’s nothing you can do about it other than legally changing your name. The pay is nice but still low considering the amount of work we have to do. We literally do the jobs of 4 different departments and document every single call. But agencies don’t need to document anything, so good luck if you get a call from a client related to something done with the Agent. Overall it’s a decent job but not recommended for anyone who isn’t used to high stress environments.

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    9. 3.0
      Current Employee, more than 3 years

      NA

      Apr 30, 2021 - Insurance Agent in Cicero, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competition leads were good monthly

      Cons

      Lowered compensation after a few years

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    10. 4.0
      Former Employee, less than 1 year

      Eh

      Apr 8, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent money and decent benefits

      Cons

      Bad hours and bad management

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    Viewing 1 - 10 of 567 Reviews

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