CPI Security Systems Reviews | Glassdoor

CPI Security Systems Reviews

Updated November 10, 2016
50 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Kenneth J Gill
36 Ratings

50 Employee Reviews

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Pros
  • CPI is a great company from top to bottom (in 7 reviews)

  • CPI had great people, great job perks, great product you felt proud of for families (in 4 reviews)

Cons
  • Mr Gill is totally out of touch with how to keep sales reps happy (in 5 reviews)

  • To even further complicate matters, upper management is completely inept (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Sales Consultant in Asheville, NC
    Current Employee - Residential Sales Consultant in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CPI Security Systems (Less than a year)

    Pros

    Excellent pay, benefits and people. Management helps you and is available. Lots of fun and opportunities to grow are present. Being a private company, they do little things that mean a lot for their employees.

    Cons

    Really no cons! Great place to work.

    Advice to Management

    Keep up the good work and keep being transparent and available to support and sister growth with your employees.

    CPI Security Systems Response

    Aug 29, 2016 – Recruiting Manager

    Thank you for your feedback on your experience as a Residential Security Consultant! We are pleased to hear that you have found your time with CPI a valuable experience. As an organization, we strive ... More


  2. "Good Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Very family oriented. Good Benefits.

    Cons

    They are growing too fast. Not controllable growth.

    CPI Security Systems Response

    Nov 9, 2016 – Corporate Recruiter

    At CPI, we pride ourselves in maintaining a family oriented culture and providing top-knotch benefits to our employees, in addition to supporting our community through a wide range of charities and ... More


  3. Helpful (4)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CPI Security Systems full-time

    Pros

    Great product. Alarm.com makes the security system work well. Real time response -- two way speaker -- sets them apart.

    Cons

    Mr Gill is totally out of touch with how to keep sales reps happy. Compared to other security companies, CPI has a horribly negative sales plan. Never once was my pay correct which is unconscionable for a sales organization. Training was belittling and patronizing. Long time employees loyal to a fault and do not make the effort to make necessary changes due to blind faith in Mr Gill. Carrots held out and promises made then taken away. It's a highly dysfunctional environment. Human Resources is rude and doesn't truly care for employees which is their main client for goodness sake! Total disconnect between sales and management. Very sad since product and pricing is competitive.

    Advice to Management

    Wake up Mr Gill and have him step down off his pedestal. When I first worked at CPI he never bothered to speak to any of us. He is way too high and mighty. You don't dare cross him. His attitude trickles down and is what makes CPI get these bad reviews. It starts at the top. Human Resources and upper management should address these problems with him. It's a shame that they don't. And I know a pat, canned answer will respond to this so please don't bother.

    CPI Security Systems Response

    Nov 15, 2016 – Corporate Recruiter

    We are sorry to hear that you are disappointed in your experience working at CPI. Mr. Gill actively participates in almost all CPI events and activities, and prides himself in accessibility whether ... More


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  5. "Sales Buisness"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company! Lots of incentives. Flexible hours.

    Cons

    The business side needs to have a base salary. It can take 2-3 weeks for a business to decide and then you go weeks without pay.

    Advice to Management

    Put a base salary in place for Business reps

    CPI Security Systems Response

    Nov 10, 2016 – Corporate Recruiter

    Your feedback on your experience while working on our Sales team is greatly appreciated and will be taken into consideration as our organization continues to grow. If you would like to reach out to ... More


  6. "Family Centered with Fun Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CPI Security Systems full-time (More than a year)

    Pros

    Flexible hrs allowed for time to spend with family or personal issues. Concert tickets, football tickets, ice cream truck for free treats on Friday in the summer, incentives galore! Certainly make you feel like a person rather than a #. Work hard play hard is a great theme for CPI.

    Cons

    Compensation was not in line with industry standard. Work from home not an option. Slow to change. Software seemed antiquated.

    Advice to Management

    Hear employee feedback and work to implement changes sooner rather than taking months to figure things out. Address employee concerns in professional manner and establish a bonus structure for non-sales associates who help revenue generating employees exceed monthly goals. Keep up the great teamwork!!

    CPI Security Systems Response

    Oct 6, 2016 – Corporate Recruiter

    We are glad to know that you enjoy the work environment at CPI! We make it priority to make our employees feel valued and appreciated for their hard work. All feedback is being used to create ... More


  7. "Exponential growth is hurting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CPI Security Systems full-time (More than 8 years)

    Pros

    Stable company. Plenty perks to show employees appreciation throughout the year.

    Cons

    The company is growing rapidly. Great product and service, however, there is a great need for increase of staff members to support the customer growth.

    Advice to Management

    Address the need for more staff across the board, but particularly in the call centers and amongst the operations teams.

    CPI Security Systems Response

    Sep 29, 2016 – Recruiting Manager

    We sincerely appreciate your review. We have more than doubled in size in the past several years due to organic growth, which is very exciting for CPI! We understand that this leads to a need of ... More


  8. "it was ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Installation Tech in Raleigh, NC
    Former Employee - Residential Installation Tech in Raleigh, NC

    I worked at CPI Security Systems (Less than a year)

    Pros

    I get to Meet new people

    Cons

    I can't think of a con

    Advice to Management

    trust your techs

    CPI Security Systems Response

    Aug 29, 2016 – Recruiting Manager

    Thank you for providing a review on your experience as a technician with CPI Security. We are glad that you enjoyed working on our team and would welcome any additional feedback you would like to ... More


  9. "Outside Sales Business Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Business Solutions in Charlotte, NC
    Current Employee - Sales Business Solutions in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CPI Security Systems full-time

    Pros

    you have some control over your work day depending on which department your in. enjoyed my co-workers. contest money and extra money giveaways do happen. most people are enjoyable and nice to work with in the company.

    Cons

    Horrible compensation plan. 12-month cancel charge backs. you have to audit your paycheck everyday and track all your own errors with no help from management. No one has a sense of urgency when it comes to payroll corrections. Very poor communication between admin and sales people, sometimes waiting weeks for issues to be resolved.100% commission with HEAVY conditions. Managers listing unproductive activity to be completed (25/10). Favoritism between managers and sales reps is everywhere. Some reps are spoon fed large accounts and strong leads. If your not on the silver spoon you will quit very soon after you start. NOTHING HAPPENS QUICKLY HERE!

    Advice to Management

    Listen to what your sales reps need in the field and develop plans of action to fix issues like payroll. There isn't much incentive for sales reps to keep selling when their paychecks are missing hundreds of dollars on more then 30% of the time. I have never seen a company mishandle its employees payroll in such a way that CPI has in the past two years. Just as sales reps are accountable to are goals I hope upper management will get better at fixing issues QUICKLY!

    CPI Security Systems Response

    Sep 26, 2016 – Recruiting Manager

    Thank you for your candid review on your experience in our Business Solutions Sales Department. If you are a current employee, we would invite you to sit down and speak with us about your concerns ... More


  10. "Out side sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Snellville, GA
    Former Employee - Direct Sales Representative in Snellville, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CPI Security Systems full-time (Less than a year)

    Pros

    Great foundation in North Carolina product is state of the Art Real good training and sign on bonus

    Cons

    At the time not a lot of media exposure Company refuse to put any money in brand building in Ga... Management at the time was inexperience with commission only employees... New manager was hired when I left so that may be fixed.. Installers were not fully staffed

    Advice to Management

    Spend money on lead generation like hiring an appointment setting firm... or allow mail outs to not just be for office or inbound sales

    CPI Security Systems Response

    Jul 18, 2016 – Recruiting Manager

    CPI Security is eager to grow its presence as a leading organization in the Atlanta metro area. Headquartered in Charlotte, NC, CPI is actively expanding to markets in the Southeast and nationwide ... More


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Atlanta, GA
    Former Employee - Outside Sales Representative in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at CPI Security Systems full-time (Less than a year)

    Pros

    Great environment
    Training was first class and very helpful
    Managers actually care about your employment and how everything is going. VP of Sales is obviously invested in your success as a sales rep

    Cons

    Unknown brand in Atlanta, which is a highly competitive market
    Limited supply of company generated leads

    Advice to Management

    Base plus commission for sales outside sales reps would keep top talent at CPI

    CPI Security Systems Response

    Jul 18, 2016 – Recruiting Manager

    We appreciate your detailed review on your experience as a CPI employee. It is important to CPI that you feel valued as an employee. The Atlanta market is of top priority. We are focused on ... More



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