CRF Health Reviews | Glassdoor

CRF Health Reviews

Updated November 22, 2018
77 reviews

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3.1
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Mike Nolte
4 Ratings

Employee Reviews

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Pros
  • "Flexible Working, Ability to work from home" (in 11 reviews)

  • "Flexible working hours, regular team events, nice atmosphere at work" (in 13 reviews)

Cons
  • "There is no work life balance, people don't have time to take a breathe because they are running at a million miles an hour" (in 6 reviews)

  • "CRF needs to institute a fair and robust bonus structure on a team by team basis, not for the Client Services group as a whole" (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Application Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Specialist in Plymouth Meeting, PA
    Current Employee - Applications Specialist in Plymouth Meeting, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CRF Health full-time (Less than a year)

    Pros

    Great on boarding / training program. Team environment, excellent benefits. Bagel Fridays, birthday lunches, occasional social events for employees. They're experimenting with family events.

    Cons

    The office can be cold in the winter (of course, landlord issue though)

    CRF Health Response

    Jun 18, 2018 – Director, Global Talent Acquisition

    Many thanks for your comments and we are delighted that, barring the weather, all is going well for you - and CRF Health.


  2. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CRF Health full-time

    Pros

    Leader in the eCOA space

    Cons

    Growing fast and sometimes hard for the company to keep up

    CRF Health Response

    Oct 22, 2018 – Director, Global Talent Acquisition

    We thank you for your review. In September 2018 CRF Health and Bracket merged together. Under the CEO Mike Nolte, we number close to 1500 employees in the US, the UK, Romania, Finland, India, the... More

  3. Helpful (9)

    "Application Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at CRF Health full-time (More than 3 years)

    Pros

    Flexible work hours
    Good PTO
    Some nice people still left here

    Cons

    - No training- learn on your own type environment
    - Upper management is running the company to the ground. They're over working their employees and do not pay competitively. Too many people in upper management/HR who don't have a clue what is going on or know what's going on and choose to do nothing about it.
    - High turn over rate because nobody working there is happy
    - CEO didn't let anyone know the company was being sold; employees found out by an article in the Wall Street Journal
    - Downsizing the office space and not hiring enough staff to maintain the amount of studies being rewarded- setting us up for fail.

    Advice to Management

    - Do your job, listen to the frustrations on a lower level and take action
    - Treat your employees with respect and maybe you'll keep people for more than 1+ years.

    CRF Health Response

    Jul 29, 2018 – Director, Global Talent Acquisition

    Update October 2018
    We have seen the company grow from 320 personnel in 2015 to 650 in August 2018 and with the merger with Bracket now sits at 1500

    Negotiations on the sale by Vitruvian to... More


  4. Helpful (11)

    "CRF HEALTH Needs To Do Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Philadelphia, PA
    Former Employee - Senior Project Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CRF Health full-time (More than a year)

    Pros

    Decent Health Benefits, Decent Paid Time Off, International Travel (if available) Fruit Trays, Remote Working Options, Standing Desks and Notebooks.

    Cons

    +Lack of direction from Team Manager(s):

    Hire Team Mangers that know and WANT to learn the CRF processes, not to just manage client relationships. It’s hard to do your job when leadership can’t help you with tasks and puts you in a position to fail.

    +The bonus structure/“scheme” is a joke:

    They split your bonus up four times across the year (to TAX YOUR dollars more) then create erroneous measures for teams to obtain the full amount. How are you measuring KPI’s on weekly timesheet entries; it’s a complete joke. The last “PRP” bonus was just over $100.00 ($/£). CRF needs to institute a fair and robust bonus structure on a team by team basis, not for the Client Services group as a whole.

    +Clear disconnect between the sales team and the delivery team(s):

    The sales team will promise the moon and the stars with NO collaboration with the Product Services/R&D group. Then all of the pressure is on Client Services to delivery a invalidated product. Sales needs to be held to the same standard as Client Services. All they care about is there commissions on overvalued contracts.

    +Diversity Is Not Fostered AT ALL.

    Not much more to say on that.

    Advice to Management

    With the amount of high dollar contracts CRF obtains, people (specifically in the Client Services group) should be getting paid the fair market value for their long and extensive work)

    STOP SHORTING YOUR EMPLOYEES ON SALARIES and provide better instruction to foster growth and development.

    CRF Health Response

    Apr 16, 2018 – Director, Global Talent Acquisition

    Many thanks for your comments and particularly for recognition of SOME of the benefits on offer.

    We are sorry that for you, the bonus structure and scheme did not work. The bonus scheme is in... More


  5. "Best Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CRF Health full-time

    Pros

    Rooms for growth are here

    Cons

    It can get hectic especially during the holiday seasons

    CRF Health Response

    Apr 16, 2018 – Director, Global Talent Acquisition

    Many thanks for your comments.


  6. Helpful (22)

    "Not A Good Company - Do Not Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Plymouth Meeting, PA
    Current Employee - Project Manager in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CRF Health full-time (More than a year)

    Pros

    - Lots of PTO
    - Flex hours
    - Ability to work at home 1-2 days a week
    - Lax dress code
    - No one gets fired
    - Exposure to big pharma clients

    Cons

    "Not my job" mentality that is counter to "company behaviors", upper management is either wholly apathetic or unaware, lots of people promoted and rewarded while not following procedures in past, no direction, no guidance, no strategic vision

    The featured review was definitely left by a member of the HR department. US HR department either does not relay concerns to upper management, or upper management simply does not care. Only 2 possible explanations, neither are good. They reference promotions but don't mention those numbers include temp to full time hires. They don't mention the constant turn over, dictating need to fill positions. They referenced secondments, but don't mention that after a year in your secondment you have to re interview for the job you did for a year, and might get demoted. It's been a year since the first secondments started and they have no idea what they're doing with people. It's an unmitigated administrative disaster. If you get hired mid fiscal year don't expect a raise for 18 months. You won't get one first time "because you weren't there long enough". The bonuses are also based off voodoo math with "hay levels" that no one explains. HR ignored 3 emails asking for what that all meant.

    The performance reviews mean nothing, I receive nothing but highest praise reviews, no negative feedback ever, no escalations, no reports of being non compliant, key client sent numerous emails with praise from delivery and clinical teams, client services directors reiterated praise - can't get a raise, can't get a promotion, can't get an explanation. No one can tell me why I can't get a reward for my hard work. "Things are in motion, things are happening in the background, things take time"....over and over, just non answers. Can't get a merit promotion, interview and don't hear back for over a month. What is the point of the reviews if they don't mean anything? What else are people supposed to do? Working here is just like fighting with a cable company.

    Don't have the time to get into how screwed up everything else is.

    Advice to Management

    Why don't you talk about your acquisition of Entra health and how that went in the comments? None of upper management acts like or even pretends they care. Zero rewards for hard and good quality work. When I see people come in for interviews, I want to tell them to not take an offer if they get it.

    CRF Health Response

    Mar 5, 2018 – Director, Global Talent Acquisition

    Many thanks for your comments and we are sorry that you are clearly feeling frustrated. We hope the following will address some of your points as an initial response and will update this as we get... More


  7. Helpful (10)

    "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CRF Health full-time

    Pros

    Extremely flexible work environment available after a few short months.

    Cons

    Sales and upper management are out of touch with the delivery service team/project managers.

    Advice to Management

    Set and promote realistic goals.

    CRF Health Response

    Feb 6, 2018 – Director, Global Talent Acquisition

    Many thanks for your comments. We are coming towards the end of the current financial year for CRF Health and in the coming weeks Line Managers will be meeting with the staff to AGREE Objectives for... More

  8. Helpful (14)

    "Mediocrity Accepted in Rooted Scapegoat Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager
    Former Employee - Department Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CRF Health full-time (More than 3 years)

    Pros

    Travel is offered for the Six Sigma fraternity. Generic core values and department structure; ensures little interaction outside of your own area. Lineal work structure, you can “fake it until you make it”; work-flow is robotic in nature, so if you can read manual instructions, this place will work for you.
    Higher management makes the decisions, so little initiative is needed (often unappreciated). Desk-work is constant and 95% of it is typically done on an individual basis. Managers can be located in another office or location, so there is minimal daily supervision; Skype is a major tool in communicating (impersonal, quick, easy). Breakfast provided once per week. Standard benefits.

    Cons

    Generic corporate environment; not for those who color outside the lines or think outside the box; if management doesn’t appreciate criticisms, they’ll put you on notice. Executive team tries to be motivational and inspiring, but it's regurgitated Six Sigma ideology (flashback to the 1980’s).
    Problems can be swept under the rug and solutions then go unrealised despite the mind-numbing number of daily Skype meetings or fancy excel task lists/tools that distract from actual work to be done.
    Beware of a scapegoat culture perpetuated by some managers. Promotions are based on who you know rather than quality of performance and pay increases are less than desirable. HR seems overworked and is hardly straight forward or neutral in mediation matters. Formal position titles are held in high regard and you’ll laughably hear some employees remind subordinates of their status regularly, as if to lead by intimidation.

    Advice to Management

    Come out of the dark ages. CRF has lost and continues to lose talented professionals to better companies who invest in fresh-minded, highly motivated employees. CEO, R. Wyllie, is bland and emits a dull reflection of company values whether speaking in company-wide meetings or relating an office-wide memo.
    Stop requiring employees to identify themselves publicly during “Ask Me Anything” meetings – it’s obvious that leaders avoid the real [tough] questions by deterring employees from getting the answers they really want.
    Start fresh with the HR department and properly evaluate managers who claim to have the experience needed to improve company operations. Listen to the constructive criticisms of all employees, despite their titles or risk continued weakened morale.

    CRF Health Response

    Mar 13, 2018 – Director, Global Talent Acquisition

    We thank you for your comments and are sorry that you clearly felt many frustrations during your time with the company. "Ask Me Anything" meetings are just one way employees have an opportunity to... More


  9. Helpful (20)

    "Zero Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plymouth Meeting, PA
    Former Employee - Anonymous Employee in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CRF Health (More than a year)

    Pros

    - Semi flexible work schedule
    - Near impossible to get fired
    - Bagel Fridays
    - Travel if you are privileged enough to be able to go

    Cons

    - No management structure.
    - No sense of developer resourcing as it relates to project scope.
    - Lack of collaboration between teams.
    - Zero leadership for your discipline
    - Managers do not help you when you need help.
    - Managers block you from upper management when there are problems and spin facts to make themselves not look bad.
    - The right way to do things is always the wrong way to do things when processes are challenged.
    - Managers do not step in when they should and are only reactive.
    - Managers do not step in and help their direct team out when overwhelmed with work by taking small project related tasks.
    - Raises are not even at industry standard of 2.5%-3%.
    - Promotions are near impossible to obtain. Have to wait till a req opens for a higher position to apply and interview for it. This creates a waiting line for senior people who have nothing to work towards.
    - No career ladder for developers further than Senior after entry level.
    - Core business hours for developers are dumb. If you work late the night before you have to be in by a specific time no matter what.
    - No sense of proper QA testing. QA resources are engaged at the end of the development and have little insight into project specific details. In addition you get assigned whatever resource has availability at the time.
    - When fixing bugs during QA testing you are not allowed to start troubleshooting and working on defects until the test round is over. This leaves barely any time to troubleshoot and resolve bugs with extremely tight timelines.

    Advice to Management

    Wake up and start addressing the problems to retain your good employees. You are going to be left with people that cannot cut it at other companies. In addition if you want to attract real talent you need to become inline with the software industry with salary and bonus.

    CRF Health Response

    Oct 3, 2017 – Director, Global Talent Acquisition

    Concerning your comment “Promotions are near impossible”: In Q2 we promoted 39 people internally, this included 10 secondments, a number of the secondments are undergoing Lean Six Sigma Green Belt... More


  10. Helpful (5)

    "Stable Work, Good Benefits, Mismanaged, Far too much work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Specialist in Plymouth Meeting, PA
    Current Employee - Applications Specialist in Plymouth Meeting, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CRF Health full-time (More than 3 years)

    Pros

    Stable work, barely anyone gets fired
    Work in cliinical trials helping new medicines be developed, which is a very meaningful purpose.
    Benefit package is nice

    Cons

    Mismanaged to the point that projects often get assigned to teams that don't have the bandwidth
    A salaried worker can often be expected to work up to or beyond 70 hours a week depending on their project workload.
    High turnover, causing those who stay behind to pick up the burden of projects left behind.
    Career progression can stagnate.

    Advice to Management

    Hire enough people to cover all the projects. Improve training programs to get new workers up to speed faster.

    CRF Health Response

    Nov 5, 2017 – Director, Global Talent Acquisition

    We thank you for your comments and would direct you to speak to your Line Manager or HR Director to discuss your concerns and issues, particularly over the hours you feel you need to work each week... More