CRMI Reviews | Glassdoor

CRMI Reviews

5 reviews

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1.9
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Steve Jenness
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Employee Reviews

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  1. "Lot's of potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport, VT
    Current Employee - Anonymous Employee in Newport, VT

    Pros

    Family atmosphere, small enough to know everyone. Corporate management extremely knowledgeable and professional, job opportunities in a fairly depressed area

    Cons

    Top management at Newport is limited in ability and scope, lack of professionalism, scheduling is erratic

    Advice to Management

    Mentoring and training for Newport staff is needed to be successful and counteract terrible public image. Facebook comments reflect very poorly on company


  2. "The worst phone room I've ever worked in for 11 months."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketing Professional in Newport, VT
    Current Employee - Telemarketing Professional in Newport, VT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CRMI full-time (Less than a year)

    Pros

    For one of the poorest areas of the country CRMI offers good steady hours from October - January. You can bring home a paycheck that barely meets the poverty level if you work full time.

    Cons

    Filthy work environment. Middle management is over-populated and overbearing. Workers work in filth without sunlight. The bare bones framed out tiny break room ads insult to injury because management has shiny new offices with big windows.

    No matter how well you perform management generally provides negative reinforcement. Also childish expressions by awarding stickers. Silly for grownups. In fact there are no real incentives to actively utilize ones sales skills. No compensated upsells although you must upsell. No self respecting sales professional can accept such a ridiculous sales environment.

    There's no positive reinforcement at all. No meetings. No incentives.

    Advice to Management

    Cut half the middle managers. Especially the ones tweaked on drugs while managing the floor. Reprimanding people every week for tiny perceived infractions and outdated system bear traps causes moral to suffer badly. Clean the place up. Put a volleyball net outback. Pump people up. Give positive reinforcement. Offer low level employees real incentives and rewards. Hire people that are positive and can motivate others with their positive management techniques.

  3. "Would never go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at CRMI part-time

    Pros

    Goo pay for the area

    Cons

    Weird shifts, get there only to be sent home because of lack of work, old computers, uncomfortable chairs, dirty headphones, too many people in one work room.


  4. "The worst phone room environment I've experienced."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Customer Care and Sales in Newport, VT
    Current Employee - Inbound Customer Care and Sales in Newport, VT
    Doesn't Recommend

    Pros

    Steady hours available for committed workers from October - February.

    Cons

    I worked here 10 months. One walk through of this location tells allot. The employee work environment is poorly constructed and furnished. The greyish blue carpets and all furniture is disgustingly dirty. The break area is scant, poorly constructed, and furnished with mostly broken appliances. Management folks all have shiny new offices.

    Upper management lacks the ability to hire professionals in middle management that are qualified.

    The employee management system is entirely ovebearing and subjective. Rewards and recognition consist of childish good job smiley face strips of mimeographed paper better suited for preschool age incentives. Mature people are insulted by such silliness. Furthermore middle management is over populated and lacks objectivity while constantly reprimanding employees for minor perceived infractions. This inevitably results in an ever decreasing moral of workers and a very high rate of turn over.

    There is no team atmosphere. No regular meetings to foster any team atmosphere. No nothing to foster any loyalty to each other or the company and it's objectives.

    The average employee earns less than poverty level annual income, even if employed 12 months.

    There is a "slow"season from March - August where 75% of employees must be laid off.

    With such circumstances you would think mamangement might try to accomodate it's employees with a kinder more professional and less autocratic management style. It's a revolving door of dissappointment.


  5. "I loved it. Gave me great experience. Only apply here if you are motivated to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Good Starting Pay
    Very Flexible with Hours
    Many opportunities to work especially during the holiday season.
    Monthly Phone Call Reviews
    Open Door Policy among Leadership

    Cons

    Get sent home early when not busy.
    Not consistent scheduling. But you were able to discuss any issues with supervisor.

    Advice to Management

    At my time working at CRMI I had a great relationship with most of the leadership. Although I am very easy going I did feel that occasionally that there was some favoritism among the employees.