CSAA Insurance Group Reviews in Mount Laurel, NJ | Glassdoor

CSAA Insurance Group Mount Laurel Reviews

Updated October 12, 2017
8 reviews

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Mount Laurel, NJ

4.5
StarStarStarStarStar
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Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
4 Ratings

8 Employee Reviews

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Pros
  • Work-life balance is manageable and much better than most companies (in 61 reviews)

  • Paid Volunteer hours; good pay; good people; wellness plan; 401k, good benefits; (in 40 reviews)

Cons
  • Senior management is constantly changing objectives, which makes it hard to know what we're supposed to do (in 36 reviews)

  • Maintaining a work life balance is a constant struggle (in 14 reviews)

More Pros and Cons

  1. "PIP Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PIp Adjuster in Mount Laurel, NJ
    Current Employee - PIp Adjuster in Mount Laurel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 10 years)

    Pros

    Great environment to work in. The people are nice and easy to get along with. The work is actually enjoyable.

    Cons

    When the phones are busy it is hard to get work done. You can be in the middle of doing something and get distracted.

    Advice to Management

    A bit more flexibility in the different shifts.

    CSAA Insurance Group Response

    Oct 13, 2017 – Social Reputation Consultant

    We are happy to see that you are enjoying the work that you do. Thank you for taking the the time to share your perspective.


  2. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Great company with tons of opportunity for success.

    Cons

    As with any company there are process improvements in the works.

    Advice to Management

    Continue looking for diversity in staffing.

    CSAA Insurance Group Response

    Jun 26, 2017 – Social Reputation Consultant

    Great to hear your perspective. Thank you for taking the time to share these comments.

  3. Helpful (4)

    "What a great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (Less than a year)

    Pros

    The people here are incredible! The level of enthusiasm and energy is unmatched. Everyone is positive, upbeat, knowledgeable and nice!

    Cons

    If there are any cons, I sure haven't seen them!

    Advice to Management

    Keep doing what you're doing because it sure is working!

    CSAA Insurance Group Response

    May 23, 2016 – Social Reputation Consultant

    Great! Thank you for sharing!


  4. "Vender"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Vender Manager in Mount Laurel, NJ
    Former Employee - Vender Manager in Mount Laurel, NJ
    Doesn't Recommend
    Positive Outlook

    I worked at CSAA Insurance Group full-time (More than 10 years)

    Pros

    Company benefits and 401k

    Cons

    Do not care about employee

    Advice to Management

    Be hums and not number

    CSAA Insurance Group Response

    May 4, 2016 – Social Reputation Consultant

    Thank you for your comments. Although we may not agree with everything said here, we're always looking for opportunities to improve.


  5. Helpful (1)

    "Pleasant place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Homeowner Claims in Mount Laurel, NJ
    Current Employee - Homeowner Claims in Mount Laurel, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Upward mobility, Perks, Salary, Level of comfort in the office

    Cons

    So much emphasis on customer surveys based on bias selections

    Advice to Management

    Lead

    CSAA Insurance Group Response

    Sep 15, 2015 – Social Reputation Consultant

    We appreciate that you took the time to share your concern and we are working hard to make CSAA Insurance Group a great place for everyone to work. Thank you for your feedback.


  6. Helpful (5)

    "Good Salary, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at CSAA Insurance Group full-time

    Pros

    Good people to work with on a daily basis. Good salary compared to other companies in the industry. Pretty good processes compared to others.

    Cons

    Management does not listen to their employees. It is like high school. You do not get promotions on merit it is on who knows who basis. Other teams do not work while other team have to pick up their slack.

    Advice to Management

    Listen to your employees - the company is being a poor place to work. Employees are starting to have low morale causing employee turnover. Why don't you focus on employee retention!!!


  7. Helpful (7)

    "GOOD COMPANY WITH LACK OF MOBILITY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Mount Laurel, NJ
    Current Employee - Claims Adjuster in Mount Laurel, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent salary with good benefits... decent annual bonus... great people to work with... coworkers can become like family

    Company has great volunteer/community service programs as well as donation matching program

    Company has started to take initiative in bringing employees together for social gatherings. Creates a better work environment

    cash incentives for good results

    Cons

    High expectations and demands with a heavy work load with no time to actually deliver high customer service standards... poor business model using adjusters as call center reps who ultimately cannot adjust claims because management is only concerned with the call center aspects and results.

    Trying to get promoted is like being a crab in a barrel... highly competitive with so many reps and not many open positions... it may be easier to get promoted as an outside employee than as an internal one... favoritism and lack of communication between management. Under the right supervisor you can make it far but if not you will be stuck in your position

    Call center environment... there are waves of micromanagement tendencies...

  8. "Pro Management over worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Damage Representative in Mount Laurel, NJ
    Former Employee - Senior Damage Representative in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSAA Insurance Group full-time (More than 10 years)

    Pros

    company car freedom 401k

    Cons

    60 to 70 hour work week pro heath insurance

    Advice to Management

    Need to get back bone


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