CSAA Insurance Group 602 Reviews | Glassdoor

CSAA Insurance Group Reviews

Updated February 23, 2017
602 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
165 Ratings

602 Employee Reviews

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Pros
  • A high-performance culture that simultaneously respects work/life balance (in 56 reviews)

  • Great place to work, Good benefits (in 37 reviews)

Cons
  • lower management does not know what is going on and neither does upper management half the time (in 23 reviews)

  • call center so its kind of mundane (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "I love coming to work every day!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Walnut Creek, CA
    Current Employee - IT Professional in Walnut Creek, CA
    Recommends
    Positive Outlook

    I have been working at CSAA Insurance Group (More than 10 years)

    Pros

    Great people, great benefits! We care about wellness and the environment. Volunteerism is huge and it's encouraged. We are moving towards a culture of innovation. The company's growth strategy is working.

    Cons

    A bit bureaucratic when it come to working with other teams. We can use more teamwork and collaboration and constantly look for way to be more collaborative. Communication is key. Each person has a role and a responsibility to contribute and make any situation better.

    Advice to Management

    Make it easy! Simple, proactive, and personal is our motto after all. We should do more of that internally too. Instead of fighting back, let's find solutions together. Innovation can only happen if we are united and work towards the same goal.

    CSAA Insurance Group Response

    Aug 23, 2016 – Social Reputation Consultant

    Thank you for sharing!


  2. "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    overall great culture to work in. very socially conscious

    Cons

    Top heavy organization. They need more front line staff and less managers

    CSAA Insurance Group Response

    Feb 10, 2017 – Social Reputation Consultant

    Thank you for your feedback!


  3. "Csaa"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of pto time accumulated available

    Cons

    Not much room for advancement

    CSAA Insurance Group Response

    Feb 10, 2017 – Social Reputation Consultant

    Thank you for sharing your thoughts.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group (More than a year)

    Pros

    good calm friendly peaceful crazy

    Cons

    too much work, no time

    Advice to Management

    nothing to expline well educated

    CSAA Insurance Group Response

    Feb 10, 2017 – Social Reputation Consultant

    We appreciate your feedback.


  6. "Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Everyone is wonderful to work with!

    Cons

    No AAA roadside onsite lol, locked my keys in car haha

    CSAA Insurance Group Response

    Jan 23, 2017 – Social Reputation Consultant

    We very much appreciate your feedback. Thank you!


  7. Helpful (1)

    "Good Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (Less than a year)

    Pros

    Pay, benefits start 1st of following month while training, great coworkers, and some great supervisors. Was impressed with the Claims Operation Manager Mark and the lady who worked below him Jennifer. They were both very nice and easy to talk to.

    Cons

    Workload is extremely busy and the required time frame in which they want it completed is unreasonable.

    CSAA Insurance Group Response

    Jan 23, 2017 – Social Reputation Consultant

    Thank you for sharing!


  8. "Worst company I've ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT in Glendale, AZ
    Former Employee - IT in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Bonuses, community oriented, pay was decent

    Cons

    Higher level management did not make decisions that were in the best interest of the company. High turn over. Toxic environment in which managers would cuss at employees or cause unnecessary conflict between coworkers. Did not have the right tools to be successful at the job. (Malfunctioning laptops that the managers refused to fix, yet the managers themselves were constantly purchasing new power-books) Managers have little to no experience in the department they were hired for.

    Advice to Management

    These toxic managers need to be investigated. Look at the decisions they have made and the money that was spent. NOT in the best interest of the company. CSAA was so much better when it was a nonprofit organization.


  9. "Good Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time

    Pros

    Benefits Community Involvement Flexible Competitive Salary Transportation Subsidy Supportive Health Programs Excellence Corporate Facility Close to BART Diverse at the lower job levels Transparent regarding company directions and strategy

    Cons

    Limited career paths Industry moves very slow repetitive work No strong opportunities to impact organization in the short run (i.e.1 - 3 years) Little diversity at upper job levels

    Advice to Management

    Greatly increase intra- and inter-departmental cross training Increase speed of removing employees who negatively impact work place Increase interaction between corporate and clubs and lower job levels

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    We appreciate your feedback.


  10. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Walnut Creek, CA
    Current Employee - Project Manager in Walnut Creek, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 5 years)

    Pros

    Firm provides great community and perks for employees, such as onsite exercise classes, lockers, volunteering days, and other events and offerings. Company seems very supportive of its diverse employee base.

    Cons

    Company culture does not seem terribly innovative, but this may be changing. Employees do not seem quite as motivated as their contractor peers.

    Advice to Management

    Often employee goals are not aligned with the larger company's initiatives, which creates a lot of foundering, wasted energy and resources, and unnecessary inter-group conflict. Company would do well to garner greater agreement between its leadership about the strategic vision and how to make space for workers to implement this unified vision.

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    Thank you for sharing your perspective.


  11. Helpful (4)

    "Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Oklahoma City, OK
    Former Employee - Claims Specialist in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group full-time (More than a year)

    Pros

    Pay is good until you find out what is expected of you and what type of work environment you have to deal with.

    Cons

    Heavy work load, High turn over.
    Not enough employees. Management doesn't have a clue as to what their supervisors are doing. Every supervisor has different criteria on how to handle work load, etc, therefore, unfair evaluation of performance. Example: You are evaluated against those employees with supervisors who allow them to get caught up such as pulling out of cue to get caught up.
    Not enough employees to assist you in getting caught up when you do have to take unforeseen time off. Employees fear for their jobs every day. Not a great work environment. Friend of mine said she would go home and not be able to eat at night from being so upset and worried about her job. Management kept saying it will get better, but it never did.

    Advice to Management

    To Managers, not supervisors: Speak to your employees individually with exit interviews....you may find out more information that will assist you in retention of good employees.



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