CSAA Insurance Group 601 Reviews | Glassdoor

CSAA Insurance Group Reviews

Updated February 9, 2017
601 reviews

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601 Employee Reviews

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Pros
  • A high-performance culture that simultaneously respects work/life balance (in 56 reviews)

  • Great place to work, Good benefits (in 37 reviews)

Cons
  • lower management does not know what is going on and neither does upper management half the time (in 23 reviews)

  • call center so its kind of mundane (in 19 reviews)

More Pros and Cons

  1. "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Specialist in Oklahoma City, OK
    Former Employee - Claims Service Specialist in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (More than a year)

    Pros

    CSAA takes pride in sincerely helping their insureds. They consistently go above and beyond to ensure all clients are treated with integrity and respect. I LOVED working for this company until I moved! I would love to work with them again in the future! Additionally, the company allows adjusters 24/hrs per year in paid volunteer time as well as MANY other benefits!!!

    Cons

    The only con I can think of...
    It gets confusing to differentiate between the different AAA insurance companies. Hopefully in the future, for the sake of the brand, agencies, producers, and clubs will come together so there is truly onlyONE AAA insurance company.

    Advice to Management

    Do not become political. Be open-minded and give people a chance to work for you and to advance within your wonderful company. If you truly value diversity then value EVERY employee.

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    Thank you for taking the time provide your feedback. Very much appreciated.


  2. Helpful (3)

    "No managerial diversity. If you're white, you're right at CSAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Service Specialist in Glendale, AZ
    Current Employee - Insurance Service Specialist in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    There are simply none. Terrible company. Leaving as soon as possible. Whiteness=Management.

    Cons

    As much as they scream for diversity, there are no minority supervisors or leadership at the Glendale location at all, except the tech team and Spanish teams. Abhorrent. They should be ashamed. Embarrassed even.

    Advice to Management

    Try to let go of the cookie cutter. Color does not denote skill level.

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    As an organization, we are committed to a diversity and inclusion strategy that aims to ensure that a wide variety of perspectives guide our work. It is critical to the foundation of our business and ... More


  3. Helpful (1)

    "Insurance Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Customer Service in Denver, CO
    Current Employee - Insurance Customer Service in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    An organization that cares about it's employees. Salary probably a bit low, but benefits are strong.

    Cons

    No career path other than management, with managers that are not ready to retire any time soon.

    Advice to Management

    Should have levels built into the position with salary based on Quality Service Surveys for example. There needs to be something to reach for. Only having one annual review is also somewhat frustrating.

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    Thank you for sharing your thoughts.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Not a place to thrive and grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time

    Pros

    Friendly people
    Collegial atmosphere
    Good work-life balance
    Decent technology

    Cons

    Advancement opportunities are non-existent
    Not a good place for ambitious people
    Poor communication from leaders
    Below-market pay
    Not innovative

    Advice to Management

    Don't be the Sears, Blackberry, or Blockbuster of insurance

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    Although we may disagree with some of the points made here, we appreciate you taking the time to share.


  6. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (More than 3 years)

    Pros

    The people are driven and committed. Even when there are professional disagreements, there is professionalism. Everyone truly seems to be doing the right thing for the customer.
    The company has excellent leadership training opportunities. I had a great manager that encouraged my professional development.

    Cons

    The company has been increasingly focused on operating costs, causing several people to lose their jobs and an overall vibe of belt tightening. People are less able to move up in the company as a result of the organization flattening management levels.

    Advice to Management

    Your employees are your most valuable asset.

    CSAA Insurance Group Response

    Nov 18, 2016 – Social Reputation Consultant

    Thank you for sharing.


  7. Helpful (1)

    "Working at CSAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut, CA
    Current Employee - Anonymous Employee in Walnut, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    Good benefits
    Compensation is competitive
    Coworkers are amazing
    Coworkers never stop helping you.
    Coworkers are easy going and always lend a helping hand when someone needs any advice.

    Cons

    Company structure always changes.
    Sometimes work expectations can be too high.
    Managers expect work without considering what else is on their team's plates.
    Deadlines can be unreasonable at times.

    Advice to Management

    Continue with a strong structure but also maintain some more consistency. The constant reorgs that keep happening can be very challenging to deal with. Also, if there was a way to give performance review to managers that would be even helpful to help build a stronger management structure.


  8. Helpful (2)

    "Claims Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Colorado Springs, CO
    Former Employee - Claims Adjuster in Colorado Springs, CO

    I worked at CSAA Insurance Group (Less than a year)

    Pros

    Good pay, good benefits, Very involved in community projects,

    Cons

    Supervisors are difficult at best to work with.

    Advice to Management

    Better training for supervisors, and they need to be accessible to help people.

    CSAA Insurance Group Response

    Nov 22, 2016 – Social Reputation Consultant

    Thank you for your valuable feedback. Very much appreciated.


  9. "INSURANCE SALES"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Phoenix, AZ
    Current Employee - Insurance Sales Agent in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Ethical, Company treats all employees well, great environment

    Cons

    CSAA currently uses some antiquated systems

    Advice to Management

    More collaboration between the system designers and end users.

    CSAA Insurance Group Response

    Oct 31, 2016 – Social Reputation Consultant

    Thank you for the great feedback! Much appreciated.


  10. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Valuable experience. I liked the culture, and people there are very nice and friendly.

    Cons

    Contract position for internship so sometimes your work feels stagnant because you know there's an imminent end

    Advice to Management

    Could be more professional. First time working in a corporate environment and some of the people who I work with often times engage in unprofessional behavior.

    CSAA Insurance Group Response

    Nov 18, 2016 – Social Reputation Consultant

    Thank you for your feedback.


  11. "Good place for IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Recommends
    Neutral Outlook

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    great people, a lot of opportunity

    Cons

    slower to adopt new technology but working on it

    CSAA Insurance Group Response

    Oct 28, 2016 – Social Reputation Consultant

    Thank you for the great feedback!



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