CSAA Insurance Group Reviews | Glassdoor

CSAA Insurance Group Reviews

Updated November 16, 2017
682 reviews

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682 Employee Reviews

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Pros
  • Work-life balance is manageable and much better than most companies (in 61 reviews)

  • Paid Volunteer hours; good pay; good people; wellness plan; 401k, good benefits; (in 40 reviews)

Cons
  • Senior management is constantly changing objectives, which makes it hard to know what we're supposed to do (in 36 reviews)

  • Maintaining a work life balance is a constant struggle (in 14 reviews)

More Pros and Cons

  1. "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time

    Pros

    Good people, great location.

    Cons

    High turnover, hire supervisor externally vs. Promoting from within.

    CSAA Insurance Group Response

    Oct 24, 2017 – Social Reputation Consultant

    Glad to hear that you enjoy working with the people here. Hopefully you have an opportunity to share your specific concerns with leadership. We value your feedback.


  2. Helpful (2)

    "Casualty Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Specialist in Henderson, NV
    Current Employee - Casualty Specialist in Henderson, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    Good environment; nice people. They try and take care of their employees. Good advancement just hard to break into leadership.

    Cons

    Heavy workload, advanced requires extra uncompensated work like joining employee committees/ groups while still expected to meet quality standards and keep a high number of claims.

    CSAA Insurance Group Response

    Oct 25, 2017 – Social Reputation Consultant

    Thank you for your comments. We feel that we've established a good work environment as well. To clarify, there is no requirement for employees to join any resource groups. Thank you for your hard... More

  3. Helpful (1)

    "Not impressed so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Colorado Springs, CO
    Current Employee - Claims Adjuster in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSAA Insurance Group full-time (Less than a year)

    Pros

    Great pay but that's about it. Seriously so far that's the only pro. Oh and weekends off those are the only good things so far.

    Cons

    Only insurance options are high deductible or really high deductible so you better hope of you break your leg or something you have minimum of 3k in the bank because otherwise your insurance won't pay anything, and even once you've the 3k they only pay you to 80%off whatever service you were provided. The training program sucks it's 2 weeks of cramming a ton of info just to be told throughout training that none it will really apply to what you actually do. Not to mention the lack of depth provided on any of your essential job functions. As well as they have poor data management there are roughly 10 different applications utilized in this position and none of them communicate with each other so half the day is spent logging into various apps as opposed to using a single efficient app like most companies would have invested in. And most of there information and job aids are just randomly scattered about.

    Advice to Management

    Get organized, improve the training structure, offer an insurance policy where employees don't have to cone out of pocket 3 grand before they can use it


  4. "The job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Cake monthly, Free AAA membership

    Cons

    Bad management, favoritism and otherwise.

    CSAA Insurance Group Response

    Oct 25, 2017 – Social Reputation Consultant

    Thank you for your review, although we are disappointed to hear some of the comments. We see that you are no longer with us, but hopefully you had a chance to share details about your experience with... More


  5. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (Less than a year)

    Pros

    Great benefits! They do a lot of recognition for their employees. Pay is decent.

    Cons

    Training is not very effective. They are constantly changing procedures and policies.

    CSAA Insurance Group Response

    Oct 25, 2017 – Social Reputation Consultant

    Thank you for your feedback. We're glad you appreciate the benefits and employee recognition. Obviously, we're disappointed to hear your other comments. We welcome an open dialogue from employees at... More


  6. Helpful (2)

    "Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Las Vegas, NV
    Former Employee - Claims Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group full-time (More than 8 years)

    Pros

    good pay, mostly nice employees

    Cons

    Politics, favoritism, poor morale, management

    Advice to Management

    Honesty to the higher ups would be helpful for the employees to make a change for the better. Playing games with numbers closing claims prematurely to make everything seem okay is not going to help in the long run. Too much favortism, people treated unfairly. Too much gossip and disrespect for others from leadership and employees out in the open. Everyone is out for themselves instead of being a team. No consistency between teams and centers. Employees like to know that managemnet cares, appreciates them and is trying to help make things easier but it is going in opposite direction. People are leaving without having other jobs which should speak for itself. Processes need to be streamlined to make things easier. Too much micromanagement which creates time being spent worrying about stats and gives less time to focus on the customer and give the member the kind of treatment they deserve and expect from this company. There has to be a better system of caring about both the employees and the customers because happy employees are much more productive. They don't want to feel anxiety every day coming to work or worrying about being "scolded" or talked down to, they want to learn from a leader, a true mentor who has your best interest at heart to help you grow as an employee. People should not be afraid to go to their supervisor for guidance, no question is a stupid question. Learning and growing is key which I believe has gotten lost.

    CSAA Insurance Group Response

    Oct 24, 2017 – Social Reputation Consultant

    We are concerned to hear some of the claims made here. Please contact our toll-free hotline to provide additional information so that we can investigate fully. This hotline is managed by a... More


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glendale, AZ
    Former Employee - Anonymous Employee in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (More than a year)

    Pros

    Training was awesome and has a family feel

    Cons

    Advancement is not consistent

    CSAA Insurance Group Response

    Sep 8, 2017 – Social Reputation Consultant

    Glad to hear you felt the family feel we strive for in our inclusive environment. We hope you had a chance to share your thoughts on advancement while you were here. We want to make sure all... More

  8. Helpful (2)

    "Bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Agent in Glendale, AZ
    Former Employee - Service Agent in Glendale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSAA Insurance Group full-time (More than a year)

    Pros

    If you are a drop out who is known for his shady personality, this place would be perfect for you. Anyone lacking integrity and conscious.

    Cons

    A tight and uneducated service department which blocks advancement and harasses you. If you are not part of their click, you are likely to work 3-4 times harder than everyone else. They have zero shame. They will do whatever they want to whoever they want. CEO could care less.

    Advice to Management

    I guess if you can get away with it, why not.

    CSAA Insurance Group Response

    Oct 13, 2017 – Social Reputation Consultant

    We disagree with many of the comments here. Thank you for taking the time to share.


  9. "Insurance Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time

    Pros

    Decent pay. Good benefits. Relaxed dress code

    Cons

    New employees come in making more than those who train them. Supervisors are cliquish. Different answer to questions depending on you ask

    CSAA Insurance Group Response

    Sep 15, 2017 – Social Reputation Consultant

    Although we may disagree with some of the points made here, we appreciate your candor and taking the time to share.


  10. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours, and good people, and good company wellness program

    Cons

    Management can have better communications with employees and keep them in the loop on new and upcoming projects.

    Advice to Management

    Share updates

    CSAA Insurance Group Response

    Sep 8, 2017 – Social Reputation Consultant

    Thank you for your feedback. We're quite proud of the wellness program here. Glad to hear that you appreciated it. Our "Chat with Leaders" town halls are one way we continue to work at... More


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