CSAA Insurance Group Reviews | Glassdoor

CSAA Insurance Group Reviews

Updated May 25, 2017
632 reviews

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Full-time Part-time

632 Employee Reviews

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Pros
  • A high-performance culture that simultaneously respects work/life balance (in 60 reviews)

  • Very competitive pay, good benefits (although like at most companies, rising cost of benefits to employees) (in 40 reviews)

Cons
  • Senior management really push the AAA values but do not lead by example (in 37 reviews)

  • lower management does not know what is going on and neither does upper management half the time (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Insurance Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Customer Service in Denver, CO
    Current Employee - Insurance Customer Service in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    An organization that cares about it's employees. Salary probably a bit low, but benefits are strong.

    Cons

    No career path other than management, with managers that are not ready to retire any time soon.

    Advice to Management

    Should have levels built into the position with salary based on Quality Service Surveys for example. There needs to be something to reach for. Only having one annual review is also somewhat frustrating.

    CSAA Insurance Group Response

    Jan 12, 2017 – Social Reputation Consultant

    Thank you for sharing your thoughts.


  2. Helpful (2)

    "Working at CSAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut, CA
    Current Employee - Anonymous Employee in Walnut, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    Good benefits
    Compensation is competitive
    Coworkers are amazing
    Coworkers never stop helping you.
    Coworkers are easy going and always lend a helping hand when someone needs any advice.

    Cons

    Company structure always changes.
    Sometimes work expectations can be too high.
    Managers expect work without considering what else is on their team's plates.
    Deadlines can be unreasonable at times.

    Advice to Management

    Continue with a strong structure but also maintain some more consistency. The constant reorgs that keep happening can be very challenging to deal with. Also, if there was a way to give performance review to managers that would be even helpful to help build a stronger management structure.


  3. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (More than 3 years)

    Pros

    The people are driven and committed. Even when there are professional disagreements, there is professionalism. Everyone truly seems to be doing the right thing for the customer.
    The company has excellent leadership training opportunities. I had a great manager that encouraged my professional development.

    Cons

    The company has been increasingly focused on operating costs, causing several people to lose their jobs and an overall vibe of belt tightening. People are less able to move up in the company as a result of the organization flattening management levels.

    Advice to Management

    Your employees are your most valuable asset.

    CSAA Insurance Group Response

    Nov 18, 2016 – Social Reputation Consultant

    Thank you for sharing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Claims Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Colorado Springs, CO
    Former Employee - Claims Adjuster in Colorado Springs, CO

    I worked at CSAA Insurance Group (Less than a year)

    Pros

    Good pay, good benefits, Very involved in community projects,

    Cons

    Supervisors are difficult at best to work with.

    Advice to Management

    Better training for supervisors, and they need to be accessible to help people.

    CSAA Insurance Group Response

    Nov 22, 2016 – Social Reputation Consultant

    Thank you for your valuable feedback. Very much appreciated.


  6. "INSURANCE SALES"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Phoenix, AZ
    Current Employee - Insurance Sales Agent in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Ethical, Company treats all employees well, great environment

    Cons

    CSAA currently uses some antiquated systems

    Advice to Management

    More collaboration between the system designers and end users.

    CSAA Insurance Group Response

    Oct 31, 2016 – Social Reputation Consultant

    Thank you for the great feedback! Much appreciated.


  7. "Good place for IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Recommends
    Neutral Outlook

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    great people, a lot of opportunity

    Cons

    slower to adopt new technology but working on it

    CSAA Insurance Group Response

    Oct 28, 2016 – Social Reputation Consultant

    Thank you for the great feedback!


  8. Helpful (1)

    "Homeowner Field Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Homeowner Field Claims Specialist in Indianapolis, IN
    Former Employee - Homeowner Field Claims Specialist in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group (More than 3 years)

    Pros

    Good people in field, great benefits compensation.

    Cons

    management team with unrealistic goals and they have no idea what it takes to work in field, especially their view from the"glass house" that they are in!

    Advice to Management

    Listen to people on front line!


  9. Helpful (2)

    "Claims service adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Former Employee - Anonymous Employee in Oklahoma City, OK
    Doesn't Recommend
    Positive Outlook

    I worked at CSAA Insurance Group full-time

    Pros

    Thinking back can't find many pros to offer I only wish I wasn't as complacent and left sooner.

    Cons

    Glorified bean counters. Some supervision needs training for mine was unable to relate to people from all walks of life.

    Advice to Management

    I consistently received accolades for my performance but left feeling as if it wasn't enough to much push on numbers and not appreciatve of quality or customer sat.

    CSAA Insurance Group Response

    Nov 18, 2016 – Social Reputation Consultant

    Sorry to hear that this was your experience. Thank you for sharing. These comments will be shared with leadership.


  10. Helpful (8)

    "Casualty Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casualty Specialist in Colorado Springs, CO
    Current Employee - Casualty Specialist in Colorado Springs, CO
    Negative Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time (More than 5 years)

    Pros

    Good co workers. A roof over your head. A laptop that you can take home so you can work around the clock trying to keep your head above water. An awesome Human Resource Dept that does nothing except bury complaints.

    Cons

    Management is aware of the ridiculous and crushing workload. Good adjusters leave because they simply can not handle the stress. Wake up and be proactive. Management preaches the necessity of being proactive in handling your workload. It's time for management to be proactive in creating a good working environment for your employees.

    Advice to Management

    Start over. Colorado Springs needs an effective management team! It's time to hire some leaders that inspire employees to grow.

    CSAA Insurance Group Response

    Nov 18, 2016 – Social Reputation Consultant

    Sorry to hear that this was your experience. Although we may not agree with some of the things mentioned here, we are always looking for ways to improve and we will continue to do so.


  11. Helpful (2)

    "IT Tech Delivery Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Recommends
    Positive Outlook

    I have been working at CSAA Insurance Group full-time (More than 8 years)

    Pros

    Good benefits, service, and people.

    Cons

    Rampant nepotism instead of hiring qualified IT Profesionals.

    Advice to Management

    Hire qualified IT applicants, instead of friends and relatives.

    CSAA Insurance Group Response

    Nov 18, 2016 – Social Reputation Consultant

    Thank you for sharing your feedback.


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