CSAA Insurance Group Reviews in Walnut Creek, CA | Glassdoor

CSAA Insurance Group Walnut Creek Reviews

Updated October 26, 2017
96 reviews

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Walnut Creek, CA

3.7
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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
41 Ratings

96 Employee Reviews

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Pros
  • Work-life balance is manageable and much better than most companies (in 61 reviews)

  • Paid Volunteer hours; good pay; good people; wellness plan; 401k, good benefits; (in 40 reviews)

Cons
  • Senior management is constantly changing objectives, which makes it hard to know what we're supposed to do (in 36 reviews)

  • Maintaining a work life balance is a constant struggle (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Culture, Great Brand, Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Analyst in Walnut Creek, CA
    Current Employee - Insurance Analyst in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Focused on a high-performing culture, management at all levels really support career growth, organization has many functional areas and opportunities to learn, products have top brand name recognition, well positioned to succeed

    Cons

    Geographically located in a high cost-of-living area, large established organization not as agile as smaller companies

    Advice to Management

    Maintain focus on developing organizational agility and increasing market share/relevance in digital economy


  2. "Good people and nice offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Product Manager in Walnut Creek, CA
    Former Contractor - Product Manager in Walnut Creek, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CSAA Insurance Group as a contractor (More than a year)

    Pros

    Good people and nice offices

    Cons

    Not fast moving - tried to implement AGILE

    Advice to Management

    Listen to workers

  3. "Change is a constant - and that's a good thing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Walnut Creek, CA
    Current Employee - Manager in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (Less than a year)

    Pros

    Steady growth in the 10 years I've been hear, and the outlook for continued growth is good

    Cons

    Somewhat limited by the slower changing AAA business model for which CSAA IG is affiliated

    Advice to Management

    Keep pushing for changes to the AAA business model

    CSAA Insurance Group Response

    Jun 8, 2017 – Social Reputation Consultant

    We are grateful for your 10 years of service. Thank you for your comments!


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Walnut Creek, CA
    Current Employee - Product Manager in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than a year)

    Pros

    Leadership has worked very hard to cultivate the company culture and the result reflects that. Competitive compensation & benefits, merit-based organization, collaborative workplace. Relatively flat organization but still room to grow within job family. Thank you for making employees feel valued.

    Cons

    Very high cost of living in Bay Area can detract from available talent willing to move here. Data quality is confounding and at times frustrating; however, management is highly aware of this issue and has invested considerably in addressing.

    Advice to Management

    Continue to focus on doing the right things and making CSAA IG an amazing company.

    CSAA Insurance Group Response

    Jun 8, 2017 – Social Reputation Consultant

    Glad to hear that our values resonate with you. Thank you for taking the time to share!


  5. Helpful (1)

    "Better options, company change hasn't been smooth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Walnut Creek, CA
    Current Employee - Claims in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at CSAA Insurance Group full-time (More than 5 years)

    Pros

    Benefits, great group of tenured employees, PTO

    Cons

    Poor salary, heavy workload, minimal raises , no work life balance; company is going in a downward position


  6. Helpful (1)

    "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    I work with many talented colleagues and am always learning from my boss and others. There are great professional development opportunities and we are always encouraged to try new ideas. The benefits are excellent including a 6% 401k match. The company is also strongly engaged in the community- from an amazing volunteerism program and matching donations to charities to a focus on sustainability. They also just made huge investments in technology and tools to better serve customers and enable employees.

    Cons

    The business model and restrictions on marketing within club boundaries need to change. And club consolidations are a step in the right direction!

    Advice to Management

    Keep up the focus on innovation and supporting employees as we embark on the next chapter of the company.

    CSAA Insurance Group Response

    May 26, 2017 – Social Reputation Consultant

    Thank you for your comments!


  7. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 8 years)

    Pros

    I love the company culture and commitment to giving back to the communities. A Company that not only says all the right things but, more importantly, actually believes in and does the right things (truly walks the walk). Solid strategic plans, leadership teams and experienced caring front-line folks.

    Cons

    Tools are improving, which results in efficiency gains; haven't yet reached optimization.

    Advice to Management

    Continue to live the Company vision and values!

    CSAA Insurance Group Response

    May 4, 2017 – Social Reputation Consultant

    Thank you for sharing!

  8. Helpful (7)

    "Toxic, Dysfunctional and Politically Riddled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Category Specialist in Walnut Creek, CA
    Former Employee - Senior Category Specialist in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group (More than 8 years)

    Pros

    Good benefits. pension plan, 401(k), true wellness program, on-site subsidized cafeteria, well-paid health care.

    Cons

    Good ol boy network, sexist, racist, designed to keep people of all backgrounds down. Swept the sourcing group clean three years ago and now is full of tyrants and paranoia.

    Advice to Management

    no advice for management except to replace them. I left because I was told there was no room for advancement and though I made a mid-range salary, no room for salary increases.


  9. Helpful (6)

    "Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    • Work/Life Balance is ok.

    Cons

    • Lack of transparency from leadership (CEO, VPs, managers, etc.)
    • Very unsupportive manager, lacks strategy skills, people skills, and has no clue what's going on. (Don't know how this person became a senior manager)
    • Manager only points out the negatives. "HORRIBLE" (in Donald trump voice)
    • No trust within company
    • If something goes wrong, you get blamed.
    • No Innovation, everything you create dies, and never ever ever gets launched.
    • Reverse franchise model, where the partner clubs dictate what you can do or can't do.
    • If you can handled being treated poorly by team members, talked down to, or want to be yelled at in a rude manner, then work here.
    • Horrible food in the cafeteria, it's like eating out of a dumpster. Where do they find these horrible chefs??
    • Poor pay, low balling, compared to other companies in the Bay Area for similar position.

    Advice to Management

    Have a strategy for the business, and innovate. Learn how to create a better culture. More transparency from leadership. Be more open about company roadmap.


  10. Helpful (4)

    "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Walnut Creek, CA
    Current Employee - Human Resources in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Most people do not put in 8 hrs a day

    Cons

    No strategic direction, mgmt goes to great lengths to establish and maintain silos

    Advice to Management

    Re-establish ethical behavior from senior mgmt, put value on your existing employees


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