CSAA Insurance Group, a AAA Insurer IT Manager Reviews | Glassdoor

CSAA Insurance Group, a AAA Insurer IT Manager Reviews

Updated Feb 7, 2020

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3.8
35%
Recommend to a Friend
CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
Thomas M. Troy
0 Rating
  1. Helpful (3)

    "Can make a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    This is a company that is not overwhelmingly large. You won't get lost in the masses if you choose to make yourself visible. You can make a difference through your own efforts that is visible at the division level and in circumstances at the enterprise level as well.

    Cons

    Three Main Observations: 1)There are occasions where it would seem that at senior most executive executive ranks individual agendas deviate from the greater good of the company. It also seems that when this occurs it often doesn't seem to be addressed directly amongst the executives in as timely a manner as it could. 2) The quality of communications up and down two levels of the hierarchy seems to be quite attenuated in parts of the enterprise. By this I mean from you to your boss's boss (and further). This results in uneven communications. 3) It appears that there is some lack in training consistently of front line and 2nd level managers. The human capital management skills manifested seem to be widely varying

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    CSAA Insurance Group, a AAA Insurer2019-02-03

    CSAA Insurance Group, a AAA Insurer Response

    February 13, 2019Social Reputation Consultant

    Thank you for your feedback. Greatly appreciated.

    Continue reading
  2. "IT Manager"

    StarStarStarStarStar
    Former Employee - IT Manager in Glendale, AZ

    I worked at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    Fast paced, lots of interesting initiatives to work on, great compensation.

    Cons

    Employee parking could use more covered spots.

    CSAA Insurance Group, a AAA Insurer2020-02-08

    CSAA Insurance Group, a AAA Insurer Response

    March 9, 2020Social Reputation Consultant

    Thank you for the feedback and taking the time to share your experience.

    Continue reading
  3. Helpful (2)

    "Senior IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Senior Manager in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 8 years

    Pros

    Pay, volunteerism, benefits, diversity and inclusion efforts,

    Cons

    Changing Leadership, internal politics and fear of layoffs is a constant

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    CSAA Insurance Group, a AAA Insurer2019-05-13

    CSAA Insurance Group, a AAA Insurer Response

    May 28, 2019Social Reputation Consultant

    Thank you for the review. We strive to to ensure all employees have the support they need to be successful. It sounds like you have some thoughts around where we can improve on that. Hopefully you had a chance to share details about your experience with the HR team before you moved on.

    Continue reading
  4. Helpful (4)

    "don't go to this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    IT Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    This is a really bad place to work, people never do thing, you can't learn anything. and they even treat you as their son

    Cons

    worst place to work, make you a loser

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    CSAA Insurance Group, a AAA Insurer2015-07-30
  5. Helpful (7)

    "Terrible leadership in IT. Lecture about holding people accountable, yet politics play a large part in daily culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

    Pros

    It's easy work since there is a lack of accountability. This can become very frustrating since most time is spent working in meetings, getting folks on the same page, etc since leadership is so bad. There is no strategic management since the CIO is busy on new deliveries and there is no operational and application focus. Application area is all political, no accountability, mostly just presentations and talk.

    Cons

    Poor leadership at director level and above, leads to conflicting middle managers which drives politics. More effort could be placed on getting everyone on the same page, then hold managers accountable for delivery. No policies, managers can tend to drive poor behavior such as unauthorized change, etc

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    CSAA Insurance Group, a AAA Insurer2014-07-08
  6. "Fantastic Flace to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager II in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for less than a year

    Pros

    Opportunity rich environment with leadership inplace to make things happen

    Cons

    alignment across organization needs some work

    CSAA Insurance Group, a AAA Insurer2013-11-13
  7. Helpful (2)

    "Terrible for gays!!! Company hostile to retirement plans!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    Due to massive turnover, always has job openings. Discrimination against any retirement plan that may help gays, and others, is open and hostile.

    Cons

    CEO openly stated "no Roth 401K plan will ever be offeredd, only helps gays". As she is about to retire, she states we need to speak frankly. Compnay now states nobody wants pensiosn or Roth 401K's. This company talks about diversity and tolerance but in really is hostile!! Stay away!!!!

    CSAA Insurance Group, a AAA Insurer2012-09-18
  8. Helpful (5)

    "When all else fails, restructure!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    IT Manager in Glendale, AZ
    Disapproves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    AAA is a great brand and use to be a great company to work for. The benefits seem good; the faciltiy is nice and the people are enjoyable to work with. Generally, the culture is great and it's a good company.

    Cons

    The company has lost its' way. Senior Management has put all of our eggs in the 'service' basket - risky proposition in this economy where price is 'THE' driving factor for a majority of America. It seems as if Senior Management believes the strategy can't be wrong, it has to be the structure of the organization - so let's restructure! The IT division has be restructured twice in ONE year! The company also doesn't seem to have any issue with paying for exorbitant expenses and 'pet' projects that result in nothing to the bottom line. Senior Managment continues to protect and support ineffective and useless managers who think they know technology.

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    CSAA Insurance Group, a AAA Insurer2010-09-11
  9. "Continue to focus on the heavy lifting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    IT Senior Manager in Glendale, AZ
    Recommends
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    The opportunity to make a difference in the company. This company is in transition both from a business model and cultural perspective. These are not easy things to accomplish. When you choose to participate in such a transition, you need to understand that everything isn't black and white. Transition is change, so the way things are today, may well be different in a month or two months; and it may be different again two months later - that is what transition is all about. If you aren't comfortable with change, you may find it a challenge. If you thrive on change, then you will fit in well.

    Cons

    One needs to always have patience - it is no different here than elsewhere, the attributes vary, but the net is not unlike other companies. It is a changing environment; that is both an upside and a downside, depending upon what your personal comfort level is. For me, change has always been a part of the environment in which I have worked. If you expect everything to be described, defined, the "i's" dotted, and the "t's" crossed, then you will be dissapointed. If you thrive on the challenge of making things better and fully engaging, overcoming obstacles, and taking personal accountability, then you will find it very interesting.

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    CSAA Insurance Group, a AAA Insurer2009-01-14
  10. "Learn from the past, stop making the same mistakes"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    IT Manager in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at CSAA Insurance Group, a AAA Insurer

    Pros

    Flexible work schedule, nice people.

    Cons

    Constant churn and organizational changes, lack of good management and oversight, especially of vendors.

    Continue reading
    CSAA Insurance Group, a AAA Insurer2008-10-08
Found 11 reviews