CSAA Insurance Group, a AAA Insurer Manager Reviews | Glassdoor

CSAA Insurance Group, a AAA Insurer Manager Reviews

Updated Feb 7, 2020

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4.0
57%
Recommend to a Friend
100%
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CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
Thomas M. Troy
2 Ratings
  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    Lots of new initiatives, good work environment. Brand name if leveraged properly would easily have the opportunity to grow big.

    Cons

    Frequent org changes, should stop now after the new leadership change.

    CSAA Insurance Group, a AAA Insurer2019-12-11

    CSAA Insurance Group, a AAA Insurer Response

    December 20, 2019Social Reputation Consultant

    Glad to hear you enjoy the work environment! Thank you for your feedback.

    Continue reading
  2. "IT Manager"

    StarStarStarStarStar
    Former Employee - IT Manager in Glendale, AZ

    I worked at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    Fast paced, lots of interesting initiatives to work on, great compensation.

    Cons

    Employee parking could use more covered spots.

    CSAA Insurance Group, a AAA Insurer2020-02-08
  3. "Not good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager 
    Doesn't Recommend
    Negative Outlook

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    Decent pay and benefits; nice NoCal location

    Cons

    Corporate location is high cost of living area

    Continue reading
    CSAA Insurance Group, a AAA Insurer2020-01-15
  4. "Diverse and Inclusive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Walnut Creek, CA
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

    Pros

    CSAA IG Offers Equitable Salary and Benefits

    Cons

    CSAA IG has a complex sales pipeline and the good news here is that it is memebership based.

    CSAA Insurance Group, a AAA Insurer2019-11-24

    CSAA Insurance Group, a AAA Insurer Response

    December 18, 2019Social Reputation Consultant

    Thank you for taking the time to share. Very much appreciated!

    Continue reading
  5. "Fair but Slow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Product Manager 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    Typical benefits, competitive salaries, smart people.

    Cons

    No additional perks like other Bay Area companies, no promote from within philosophy, slow to adapt, extremely bureaucratic, many “reorganizations”.

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    CSAA Insurance Group, a AAA Insurer2019-05-21

    CSAA Insurance Group, a AAA Insurer Response

    May 28, 2019Social Reputation Consultant

    Thank you for sharing feedback. You’re right - there has been considerable change. But we also recognize the need to transform ourselves into an organization that’s designed to deliver capabilities in a fast-changing, highly competitive market.

    Continue reading
  6. Helpful (2)

    "Senior IT Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Senior Manager in Glendale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 8 years

    Pros

    Pay, volunteerism, benefits, diversity and inclusion efforts,

    Cons

    Changing Leadership, internal politics and fear of layoffs is a constant

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    CSAA Insurance Group, a AAA Insurer2019-05-13

    CSAA Insurance Group, a AAA Insurer Response

    May 28, 2019Social Reputation Consultant

    Thank you for the review. We strive to to ensure all employees have the support they need to be successful. It sounds like you have some thoughts around where we can improve on that. Hopefully you had a chance to share details about your experience with the HR team before you moved on.

    Continue reading
  7. Helpful (1)

    "Good company however not a lot of room for advancement or promotion"

    StarStarStarStarStar
    Current Employee - Senior Program Manager in Walnut Creek, CA

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 8 years

    Pros

    Good people, reasonable work-life balance, interesting work

    Cons

    Not a lot of room for promotion or advancement

    CSAA Insurance Group, a AAA Insurer2019-05-07

    CSAA Insurance Group, a AAA Insurer Response

    May 28, 2019Social Reputation Consultant

    Thanks for sharing. We want to make sure all employees are provided an opportunity to grow here. Hopefully you have had a chance to share your concerns with your manager. If not, please feel free to reach out so that we can have an opportunity to address your concerns.

    Continue reading
  8. Helpful (3)

    "Can make a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    This is a company that is not overwhelmingly large. You won't get lost in the masses if you choose to make yourself visible. You can make a difference through your own efforts that is visible at the division level and in circumstances at the enterprise level as well.

    Cons

    Three Main Observations: 1)There are occasions where it would seem that at senior most executive executive ranks individual agendas deviate from the greater good of the company. It also seems that when this occurs it often doesn't seem to be addressed directly amongst the executives in as timely a manner as it could. 2) The quality of communications up and down two levels of the hierarchy seems to be quite attenuated in parts of the enterprise. By this I mean from you to your boss's boss (and further). This results in uneven communications. 3) It appears that there is some lack in training consistently of front line and 2nd level managers. The human capital management skills manifested seem to be widely varying

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    CSAA Insurance Group, a AAA Insurer2019-02-03

    CSAA Insurance Group, a AAA Insurer Response

    February 13, 2019Social Reputation Consultant

    Thank you for your feedback. Greatly appreciated.

    Continue reading
  9. Helpful (1)

    "What's not to love ? Great company. Great brand. Great corporate citizen."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Walnut Creek, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    What's not to love ? Great benefits: ** 24 hours or more of Paid Time Off Work to Volunteer at places like Grand Canyon and Yosemite National Parks. ** Wellness Program aligned with Financial Incentives ** Matching Gift Program - Dollar for Dollar ** 401k (with Roth 401k option) with a 6% salary match ** Free, secure, covered Parking ** Dollars for Doers - Volunteer 30 or 60 hours / earn $300 or $600 to go to charity of your choice ** Modern office space - very comfortable work environment ** 27 days of Paid Time Off for Vacation for long-time employees ** Flexible work hours / work arrangements

    Cons

    Not sure how the medical program works. I have medical. But have not used in over 5 years. (I got financially burned having to pay thousands of dollars for authorized preventative services 5 years ago.)

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    CSAA Insurance Group, a AAA Insurer2018-12-21

    CSAA Insurance Group, a AAA Insurer Response

    January 2, 2019Social Reputation Consultant

    Thanks to the volunteer benefits we provide, we were able to accomplish a 100% participation rate in volunteering through-out our employee population last year. That's just one of the many wins to be proud of at CSAA Insurance Group. Thank you for your feedback.

    Continue reading
  10. Helpful (1)

    "Manager Reviewer CSAAIG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

    Pros

    Great culture of deep values, volunteerism, community, wellness, employee resource groups and individual development. Employees are wonderful and caring. Company is doing great. Focus is on the member/customer, which is where it should be. Development opportunities are great - including an award winning Leaders Development Program - and a development marketplace.

    Cons

    Leadership is going through some growing pains as the attempt to learn a new way to address the disruptions in the marketplace and how to lead through them. There is a tendency to over analyze rather than act, which is being addressed. On-boarding experience is different depending on where you work, so insist on getting as much as you can from your supervisor in your first two weeks. AAA is a confusing entity and it takes some time to learn.

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    CSAA Insurance Group, a AAA Insurer2018-11-08

    CSAA Insurance Group, a AAA Insurer Response

    December 6, 2018Social Reputation Consultant

    Thank you for taking the time to share these comments. We greatly appreciate it.

    Continue reading

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