★
CSAA Insurance Group, a AAA Insurer Reviews
Updated Feb 2, 2023
Clear All
Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Part-time
- Contract
- Internship
- Full-time
- Freelance
Select a location...
- Worldwide
- Germany - All Cities
- - Rhineland-Palatinate
- - Frankfurt, Germany Area
- - Mainz, Rhineland-Palatinate
- United States - All Cities
- - California
- - San Francisco, CA Area
- - San Francisco, CA
- - Dublin, CA
- - Livermore, CA
- - Walnut Creek, CA
- - Oakland, CA
- - El Cerrito, CA
- - Concord, CA
- - Daly City, CA
- - Suisun City, CA
- - Danville, CA
- - San Leandro, CA
- - Fairfield, CA
- - San Pablo, CA
- - San Jose, CA Area
- - San Jose, CA
- - Santa Clara, CA
- - Mountain View, CA
- - Sacramento, CA Area
- - Sacramento, CA
- - West Sacramento, CA
- - Elk Grove, CA
- - Modesto, CA Area
- - Modesto, CA
- - Stockton, CA Area
- - Tracy, CA
- - Los Angeles, CA Area
- - Irvine, CA
- - Walnut, CA
- - Newport Beach, CA
- - Los Angeles, CA
- - Lancaster, CA
- - Tustin, CA
- - Chico, CA Area
- - Chico, CA
- - Fresno, CA Area
- - Clovis, CA
- - Fresno, CA
- - Redding, CA Area
- - Central Valley, CA
- - Truckee, CA Area
- - Truckee, CA
- - Riverside, CA Area
- - San Bernardino, CA
- - Bakersfield, CA Area
- - Calif City, CA
- - Arizona
- - Phoenix, AZ Area
- - Phoenix, AZ
- - Glendale, AZ
- - Peoria, AZ
- - Nevada
- - Las Vegas, NV Area
- - Las Vegas, NV
- - Henderson, NV
- - Carson City, NV Area
- - Carson City, NV
- - Reno, NV Area
- - Reno, NV
- - Colorado
- - Colorado Springs, CO Area
- - Colorado Springs, CO
- - Denver, CO Area
- - Denver, CO
- - Grand Junction, CO Area
- - Grand Junction, CO
- - Fort Collins, CO Area
- - Loveland, CO
- - Oklahoma
- - Oklahoma City, OK Area
- - Oklahoma City, OK
- - Ardmore, OK Area
- - Ardmore, OK
- - Tulsa, OK Area
- - Tulsa, OK
- - New Jersey
- - Trenton, NJ Area
- - Hamilton, NJ
- - Trenton, NJ
- - Philadelphia, PA Area
- - Mount Laurel, NJ
- - Philadelphia, PA
- - New York City, NY Area
- - Jersey City, NJ
- - New York, NY
- - Hackensack, NJ
- - Atlantic City, NJ Area
- - Hammonton, NJ
- - Pennsylvania
- - Pittsburgh, PA Area
- - Pittsburgh, PA
- - Penn, PA
- - Florida
- - Jacksonville, FL Area
- - Jacksonville, FL
- - Tampa, FL Area
- - Tampa, FL
- - Minnesota
- - Minneapolis-St. Paul, MN Area
- - Minneapolis, MN
- - No Oaks, MN
- - Texas
- - Dallas-Fort Worth, TX Area
- - Plano, TX
- - Dallas, TX
- - Coppell, TX
- - Indiana
- - Lafayette, IN Area
- - Lafayette, IN
- - Indianapolis, IN Area
- - Indianapolis, IN
- - Utah
- - Ogden, UT Area
- - Clearfield, UT
- - Provo, UT Area
- - American Fork, UT
- - North Carolina
- - Charlotte, NC Area
- - Charlotte, NC
- - District of Columbia
- - Washington, DC Area
- - Washington, DC
- - Silver Spring, MD
- - New York State
- - Connecticut
- - New Haven, CT Area
- - New Haven, CT
- - Hartford, CT Area
- - Hartford, CT
- - Louisiana
- - New Orleans, LA Area
- - New Orleans, LA
- - Kansas
- - Wichita, KS Area
- - Wichita, KS
- - Maryland
- - Ohio
- - Cleveland, OH Area
- - Andover, OH
- - West Virginia
- - Illinois
- - Chicago, IL Area
- - Chicago, IL
- - Rhode Island
- - Providence, RI Area
- - Providence, RI
- - Kentucky
- United Kingdom - All Cities
- - England
- - Manchester, United Kingdom Area
- - Cheadle Hulme, England
- - London, United Kingdom Area
- - London, England
- Canada - All Cities
- - British Columbia
- - Vancouver, BC, Canada Area
- - Vancouver, BC
- - Quebec
- - Montreal, QC, Canada Area
- - Montreal, QC
- - Ontario
- - Toronto, ON, Canada Area
- - Barrie, ON
- - Toronto, ON
- Brazil - All Cities
- - Rio de Janeiro
- - Rio de Janeiro, Brazil Area
- - Itaguaí
- - Maranhão
- - Goiás
- - São Paulo
- - Sao Paulo, Brazil Area
- - São Paulo, São Paulo
- - Alagoas
- - Espírito Santo
- Aruba - All Cities
- Mexico - All Cities
- - Nuevo León
- - Monterrey, Mexico Area
- - Monterrey, Nuevo León
- Malaysia - All Cities
- - Kuala Lumpur
- - Kuala Lumpur, Malaysia Area
- - Kuala Lumpur
- - Sabah
- Argentina - All Cities
- - Federal Capital
- - Buenos Aires, Argentina Area
- - Buenos Aires
- - Misiones
- China - All Cities
- - Sichuan
- Indonesia - All Cities
- Chile - All Cities
- - Biobío
- - Talcahuano, Chile Area
- - Los Ángeles, Biobío
- India - All Cities
- - Maharashtra
- - Mumbai, India Area
- - Thāne
- - Pune, India Area
- - Pune
- - Jammu and Kashmir
- - Tamil Nadu
- - Chennai, India Area
- - Chennai
- - Delhi
- - New Delhi, India Area
- - New Delhi
- - Gurgaon, Haryana
- - Noida
- - Haryana
- - Uttar Pradesh
- Norway - All Cities
- - Troms
- France - All Cities
- - Ile-de-France
- - Paris, France Area
- - Paris
- Italy - All Cities
- - Veneto
- - Venice, Italy Area
- - Rovigo
- - Piedmont
- - Turin, Italy Area
- - Turin
- Belgium - All Cities
- - Luxembourg
- Singapore - All Cities
- Bangladesh - All Cities
- - Sylhet
- Sweden - All Cities
- - Stockholm
- - Stockholm, Sweden Area
- - Stockholm, Stockholm
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Verify your email to use filters. Having problems? Resend email
Found 1,265 of over 1K reviews
66% Recommend to a Friend
80% Approve of CEO
Found 1,246 of over 1K reviews
Popular
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Recommend to a Friend
Approve of CEO
Thomas M. Troy
212 Ratings
Top Review Highlights by Sentiment
Pros
- "workers are great people that make the whole environment a slight bit less crazy than it is." (in 97 reviews)
Cons
- "Egos and decisions based on emotion rather than facts is evidence of a poor management team." (in 65 reviews)
- "Recently among several centers supervisors have been swapped back and forth in lateral transitions multiple times that have marginal experience when talent was more then present and would have been more cost effective and caused less disruption to the current operations." (in 34 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of CSAA Insurance Group, a AAA Insurer and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
- Current Employee, more than 3 years★★★★★Featured Review
Pros
Benefits and pay are great! Bonuses and pay increases every March. Lots of opportunities to advance your career.
Cons
As with any customer service job, you will sometimes speak with angry customers. That's a very small percentage of the time though.
Thank you for taking the time to leave a review! It is true CSAA is a great place to work and has the best associates; they are what matters and continue to strengthen our company. We are pleased to hear that you find the compensation and benefits rewarding! Thank you for your commitment to CSAA and our members!
- Current Employee★★★★★
Pros
This company is great to their employees
Cons
With remote working , they lack in their training
- Current Employee, more than 1 year★★★★★
Responsible for more than reasonable
Feb 2, 2023 - Claims AdjusterRecommendCEO ApprovalBusiness OutlookPros
Work from home. Some managers are great. Decent pay. Decent benefits. Monday through Friday. Hour lunches. Can test up for higher levels in role.
Cons
Expectations change depending on manager you ask. Extremely high turn over- i would say possibly more than other insurance companies I’ve worked for. High number of older long time policyholders(as in since 1970’s) that believe they should receive special treatment and be not found at fault because they threaten to leave. Expected to try and push a minimum of 10 “sales” a month. (Filling out a form that they have agreed to be contacted about upping coverage or joining CSAA) After a while, it becomes difficult to care about the job when you feel you’re never meeting expectations (because they changed drastically between managers) and looking for a new job becomes a lunch time activity. Not a lot of movement available.
- Current Employee, less than 1 year★★★★★
Pros
Pay is decent, work load is manageable
Cons
The training isn’t great. This isn’t the place to come if you’ve never held an insurance job before in the claims field
Continue reading - Former Employee, more than 8 years★★★★★
Pros
Great team involvement, reputable company
Cons
Busy workload and the unlimited PTO can cause some coverage issues
Continue reading - Current Employee, more than 1 year★★★★★
Pros
A lot of great people work here. The pay is decent and slightly above average.
Cons
New hires with no claims experience get the same salary as experienced licensed adjusters. Supervisors are condescending and seem more like corporate robots than actual leaders. We get told that are claim load is reasonable when most of us have tons of over dues, voicemails and emails that we can’t keep up on. They are out of touch. The reviews about PTO are true. Believe them. It’s the worst I’ve ever experienced.
Continue readingCSAA Insurance Group, a AAA Insurer Response
Thank you for taking the time to leave a review and share your feedback. We are proud of our team culture, in which people are passionate about what they do and are committed to helping each other. We are disappointed to hear your feedback on the leadership team and the capacity of work assignments. As a company, we strive to provide a supportive and positive environment for all associates. We always look for opportunities to improve and learn from each other. Do not hesitate to contact your local Human Resource representative to discuss your concerns in greater detail.
- Current Employee, more than 1 year★★★★★
Amazing company doing right by their employees
Nov 17, 2022 - Sr. DirectorRecommendCEO ApprovalBusiness OutlookPros
1. The CEO and his team- Tom is absolutely amazing. He is kind, empathetic, very smart, collaborative and a strong leader. 2. The pay is outstanding. 3. Benefits are amazing. They even have paternity leave, which I have never seen. 4. Amazing ergonomic program. Chandra Winters does everything to help people feel better at work. 5. Huge opportunities to work in other divisions in the company. You aren't pigeon-hold into what you have been doing for years. A lot of opportunities to grow.
Cons
1. Lot of stuff going on so we move very fast. Slowing down or prioritizing would be very good.
Continue readingCSAA Insurance Group, a AAA Insurer Response
Thank you for taking the time to leave a review, along with your feedback for CSAA. It is great to hear that you are enjoying your time with us! An excellent benefit of working in our organization is that we truly care about our associates. At CSAA we strive to create an inclusive culture that fosters diversity in the workplace by building skills and enabling our associates to share their opinions and ideas. We are constantly evolving and learning so that we can meet the ever-changing needs of the industry and our members. Feedback from our dedicated associates is an integral part of our organizational strategy and is valued by our senior leaders. Thank you for your commitment to the organization and our members! We wish you many more years of success and happiness with us!
- Former Employee, more than 3 years★★★★★
Great Place to Work
Jan 3, 2023 - Claims Adjuster in Mount Laurel, NJRecommendCEO ApprovalBusiness OutlookPros
Provided training when I had no insurance background, competitive salary, good benefits, provided money toward my Masters Degree, great training and career development.
Cons
Consistent examples of apparent nepotism and blatant favoritism in promotions.
CSAA Insurance Group, a AAA Insurer Response
Thank you for sharing your thoughts about your time at CSAA. It is good to hear that you found the training, career development and overall compensation as positives! CSAA is committed to fostering a respectful and collaborative culture. We celebrate diversity and inclusion and focus on total associate wellness. We also understand the importance of providing a positive, productive, and supportive work environment. If you would like to connect to discuss your concerns in greater detail, please reach out to Human Resources. We appreciate your feedback and continue to look for opportunities to improve and learn more.
- Former Employee, less than 1 year★★★★★
Out of Touch Supervisors and Managers
Oct 6, 2022 - Medical Payments Claim Associate in Oklahoma City, OKRecommendCEO ApprovalBusiness OutlookPros
Work from home M-F Schedule
Cons
Heavy, Heavy Workload (280+ Open Claims per person) Out of touch supervisors and managers Lack of training - 2 weeks and one week was dedicated to getting adjusters license No follow up training Non supportive team members
Continue readingCSAA Insurance Group, a AAA Insurer Response
Thank you for taking the time to leave a review and for your feedback. We are disappointed to hear that you felt this way about your experience with us. At CSAA, we understand the importance of providing a positive and productive work environment. We value the hard work of our associates and are committed to fostering a culture of respect and support. Our goal is to ensure all employees have the support they need and look for continuous improvement opportunities. We welcome you to reach out to Human Resources if you are available to do so.
- Current Employee★★★★★
Pros
This is an ok place to work
Cons
Ok place to work if you want to
Join the CSAA Insurance Group, a AAA Insurer team
CSAA Insurance Group, a AAA Insurer Reviews FAQs
CSAA Insurance Group, a AAA Insurer has an overall rating of 3.7 out of 5, based on over 1,378 reviews left anonymously by employees. 66% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 63% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
66% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CSAA Insurance Group, a AAA Insurer 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at CSAA Insurance Group, a AAA Insurer to be career development, coworkers, benefits and the cons to be culture, senior leadership, management.
Popular Careers with CSAA Insurance Group, a AAA Insurer Job Seekers
Work at CSAA Insurance Group, a AAA Insurer? Share Your Experiences
CSAA Insurance Group, a AAA Insurer
Click to Rate
CSAA Insurance Group, a AAA Insurer Response
Social Reputation Consultant