CSAA Insurance Group, a AAA Insurer Reviews | Glassdoor
CSAA Insurance Group, a AAA Insurer Reviews
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    CSAA Insurance Group, a AAA Insurer Reviews

    Updated Oct 10, 2019

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    61%
    Recommend to a Friend
    83%
    Approve of CEO
    CSAA Insurance Group, a AAA Insurer CEO Thomas M. Troy
    Thomas M. Troy
    9 Ratings
    Pros
    Cons

    • "Senior Management can do a better job so that the low level staff can work more professionally & participate more actively with open doors and windows" (in 38 reviews)

    • "This is a call center environment - while not a typical" (in 31 reviews)

    More Pros and Cons
    1. Featured Review

      "More like family, not a company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Service Agent in Glendale, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

      Pros

      If you are looking to advance in your career, there are many opportunities here. They welcome inter-site transfers as well. You get 40 hours of paid Volunteer time per year. CSAA is very diverse. Your supervisor is there to help you every step of the way. You will not always be on the phones 40 hours per week -- they schedule project time for you and meetings. They even have shift bids if you would like to change... your schedule! Oh and did I mention we have a Pete's coffee and cafeteria on site?!

      Show More

      Cons

      The only real "con" is that after learning how to become a service agent at CSAA, you have to take the AZ Insurance Licensing exam. CSAA does not currently offer any help/tutoring for free and study time is all on your own. They pay for the licensing exam up to 3 times and if you still don't pass, the 4th is on you.

      CSAA Insurance Group, a AAA Insurer2019-06-09

      CSAA Insurance Group, a AAA Insurer Response

      June 21, 2019 – Social Reputation Consultant

      Thank you for taking the time to share!

    2. Helpful (2)

      "CSAA is an amazing company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Inside Physical Damage Appraiser in Las Vegas, NV
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

      Pros

      - CSAA has plenty of room for growth, competitive pay and great benefits - CSAA values diversity, inclusion and honesty - CSAA the work environment is positive and my coworkers are like a work family.

      Cons

      There is an abundance of work. It can be stressful, but the atmosphere, pay and benefits are definitely worth it.

      Advice to Management

      Keep doing what you’re doing. This is the best company I have worked for.

      CSAA Insurance Group, a AAA Insurer2019-03-08

      CSAA Insurance Group, a AAA Insurer Response

      March 18, 2019 – Social Reputation Consultant

      Thank you for your comments and taking the time to share!

      3. Join the CSAA Insurance Group, a AAA Insurer team
      See Our Latest Jobs

    3. "Great place to work"

      StarStarStarStarStar
      Current Employee - Claims Service Specialist 

      I have been working at CSAA Insurance Group, a AAA Insurer full-time

      Pros

      Basically everything, they really take care of their employees

      Cons

      Shift bids are very few and far between

      CSAA Insurance Group, a AAA Insurer2019-10-04

      CSAA Insurance Group, a AAA Insurer Response

      October 14, 2019 – Social Reputation Consultant

      Thank you for your comments and taking the time to share. Great to hear that you are enjoying your experience with us!

    4. "GOOD"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Area Supervisor 

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

      Pros

      GOOD place to work. enjoyable

      Cons

      NONE. everything is great at work.

      CSAA Insurance Group, a AAA Insurer2019-09-27

    5. "Call center Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service 
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

      Pros

      Good Benefits, a lot of volunteering opportunities, very diverse workplace

      Cons

      New CEO in effect, changes taking place, management scrambling over something new to micromanage each day

      Advice to Management

      Theres more to the job than just solely focusing on modernizing. It's still insurance and customer service at the core. May want to act like that matters too.

      CSAA Insurance Group, a AAA Insurer2019-10-10

      CSAA Insurance Group, a AAA Insurer Response

      October 14, 2019 – Social Reputation Consultant

      Serving AAA members is one of our highest priorities. Thank you for taking the time to share.

    6. "Great Company but challenging industry"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Claims Specialist 
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

      Pros

      Longevity and established company. Been around for 100 yrs already.

      Cons

      Ever changing industry. Volatile to trends may lead to budget cuts--layoffs, short staffed, less than ideal employee benefits (medical premium increases)

      CSAA Insurance Group, a AAA Insurer2019-10-04

    7. "Good Company but Politically difficult to move up the ladder"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Applications Developer III 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

      Pros

      not all teams get the same exposure and growth

      Cons

      Constant Organization Restructuring , makes difficult to focus on Goals

      CSAA Insurance Group, a AAA Insurer2019-09-26

    8. "Good job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Hamilton, NJ

      I worked at CSAA Insurance Group, a AAA Insurer full-time for more than a year

      Pros

      Great benefits, pay not too bad

      Cons

      Not much Work life balance

      Advice to Management

      I have none my sup was great

      CSAA Insurance Group, a AAA Insurer2019-09-11

      CSAA Insurance Group, a AAA Insurer Response

      September 18, 2019 – Social Reputation Consultant

      Thank you for taking the time to share.

    9. "Good company to work at"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Casualty Specialist in Colorado Springs, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

      Pros

      Great people. Management cares about their people. Supervision cares about your success and growth. Fun environment. Flexible schedule. Overall, 8.5/10

      Cons

      Nothing wows me there. Not many incentives

      CSAA Insurance Group, a AAA Insurer2019-09-11

      CSAA Insurance Group, a AAA Insurer Response

      September 18, 2019 – Social Reputation Consultant

      Agreed. We definitely have great people that work here. Thank you for taking the time to share. Much appreciated.

    10. Helpful (1)

      "Poor work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Total Loss Adjuster in Colorado Springs, CO
      Doesn't Recommend
      Negative Outlook

      I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

      Pros

      The workday goes by fast cause you are worked like a dog.

      Cons

      The company is very cheap in regard to recognizing their employees. If you work there over 10 years it seems they look for ways to get rid of you. They do not treat everyone the same. If you are liked, you’re golden. But if they don’t like you you have a target on your back and your days are numbered.

      Advice to Management

      Be consistent with corrective action

      CSAA Insurance Group, a AAA Insurer2019-09-17

      CSAA Insurance Group, a AAA Insurer Response

      September 18, 2019 – Social Reputation Consultant

      We are disappointed to hear that you feel this way about your experience with us. We strive to ensure everyone gets the support they need and constantly look for opportunities to improve on that wherever possible.

    Found 847 reviews
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