CSAA Insurance Group, a AAA Insurer Reviews | Glassdoor

CSAA Insurance Group, a AAA Insurer Reviews

Updated Mar 23, 2020

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3.6
65%
Recommend to a Friend
92%
Approve of CEO
CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
Thomas M. Troy
25 Ratings
  1. "Forward-looking company and friendly atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    Despite headwinds in the insurance industry, the company has pretty impressive plans to thrive in the years ahead. Also, despite the recent economic downturn, I think the company will do pretty well. There's a true sense of community and people care about one another. Benefits are pretty average, and the retirement plans are above average (6% match plus cash balance plan). The company seems to be managing the transition to a virtual workforce (because of the Coronavirus) pretty well.

    Cons

    A lot of limitations due to the relationship with the broader AAA federation and other AAA entities. It can be very frustrating. Time will tell if AAA can get its act together in time to survive (and thrive?) in the future.

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    CSAA Insurance Group, a AAA Insurer2020-03-23
  2. Helpful (1)

    "Best Place I’ve Ever Worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    Great company culture including employee volunteerism, competitive benefits including a 6% 401k match and a program to help pay off student loans. Great, talented people who are committed to serving customers and each other. Strong focus on continuous learning and professional development.

    Cons

    Leadership cares about employees and it shows in your response to COVID-19. Keep it up!

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    CSAA Insurance Group, a AAA Insurer2020-03-22
  3. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Glendale, AZ

    I worked at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    Good culture, community, get my own desk, work/life balance, good management

    Cons

    Not alot of work given

    CSAA Insurance Group, a AAA Insurer2020-03-11
  4. Helpful (1)

    "CSAA demonstrates its commitment to people through hands-on volunteering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    CSAA Insurance Group, a AAA insurer, has been named one of the 50 most community-minded companies in the U.S. for multiple years in a row. In 2018 and 2019, 100% of CSAA employees volunteered in their communities, which is the highest volunteer rate in the country for companies with more than 3,000 employees (and obviously the highest you can go for any company). Employees get 24 hours of paid time off each year to volunteer at pretty much anywhere they decide: schools, pet hospitals, elder care, national parks, food banks, etc. There is also a lot of support for training and education--up to $5300 or so per year for approved programs / schools. Worklife balance is generally a huge plus in terms of on-premise office hours. Increasingly, people do need to put in more time to make sure the company hits its goals in a lean expense environment, but you still don't have to put in unhealthy hours to succeed. CSAA is investing in new businesses as part of 'innovating the future' and it provides a chance for people to contribute to new ideas and businesses, though the degree to which you can do that from certain job areas does vary (like anywhere).

    Cons

    Auto insurance is a brutal, low-margin, low-growth business and big players are taking big share, like GEICO, Progressive, and USAA. Their models are lower-expense and they have the scale to make other Top 10 and Top 20 players, like CSAA, have to cut expenses and innovate to compete. It's not a total con as much as a tough reality for the whole sector, but just know that expense management is a daily concern.

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    CSAA Insurance Group, a AAA Insurer2020-02-03

    CSAA Insurance Group, a AAA Insurer Response

    February 4, 2020Social Reputation Consultant

    Appreciate the feedback! Thank you for taking the time to share.

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  5. Helpful (1)

    "Fantastic culture and training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for less than a year

    Pros

    Wonderful culture of inclusion. Great pay and benefits. Health conscious.

    Cons

    Can't think of any at this time.

    CSAA Insurance Group, a AAA Insurer2020-01-21

    CSAA Insurance Group, a AAA Insurer Response

    February 4, 2020Social Reputation Consultant

    Thank you for your service and taking the time to leave feedback!

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  6. Helpful (1)

    "Great Company and Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    Having worked at CSAA Insurance Group for more than ten years, I really appreciate how much the company focuses on employee wellness and work-life balance. Onsite fitness classes, wellness benefits, volunteer opportunities and ongoing diversity events are just some of the great things the company does. The people here are also very supportive and caring. CSAA Insurance Group has really created a wonderful working environment. Highly recommend this company!

    Cons

    Not a con. Company adjusting to having a new CEO who just joined the company last year. In terms of career advancement, may have to investigate your specific job further in order to determine the opportunities available to you.

    CSAA Insurance Group, a AAA Insurer2020-01-08

    CSAA Insurance Group, a AAA Insurer Response

    January 10, 2020Social Reputation Consultant

    Thank you for taking the time to share your perspective!

    Continue reading
  7. "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Analyst I in Glendale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    The work environment, salary, and people are awesome! Diversity and inclusion is extremely important. They really live their values.

    Cons

    They tend to re-organize a lot.

    CSAA Insurance Group, a AAA Insurer2019-12-31
  8. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    Lots of new initiatives, good work environment. Brand name if leveraged properly would easily have the opportunity to grow big.

    Cons

    Frequent org changes, should stop now after the new leadership change.

    CSAA Insurance Group, a AAA Insurer2019-12-11

    CSAA Insurance Group, a AAA Insurer Response

    December 20, 2019Social Reputation Consultant

    Glad to hear you enjoy the work environment! Thank you for your feedback.

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  9. "Diverse and Inclusive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Walnut Creek, CA
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

    Pros

    CSAA IG Offers Equitable Salary and Benefits

    Cons

    CSAA IG has a complex sales pipeline and the good news here is that it is memebership based.

    CSAA Insurance Group, a AAA Insurer2019-11-24

    CSAA Insurance Group, a AAA Insurer Response

    December 18, 2019Social Reputation Consultant

    Thank you for taking the time to share. Very much appreciated!

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  10. Helpful (1)

    "LOTS of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    The culture is truly one of the best I've worked under. Employees are treated exceptionally well, even when there are difficult decisions that must be made. Work/life balance is really good and there are opportunities to work remotely in certain positions. Support from HR is excellent. Benefits are pretty good. The focus is 100% on our insureds and how each employee can support that focus. Diversity and inclusion are very much apparent. I love my job, the people I work with, and the opportunity to make a difference!

    Cons

    The company is transforming and there is a lot of change happening. It's not necessarily a bad thing, just something to keep in mind if you are the type of person who doesn't like change. There was a recent layoff in IT as the result of completion of transformational work. There are so many new and exiting opportunities if you are willing to be part of an innovative and ever changing team.

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    CSAA Insurance Group, a AAA Insurer2019-11-11

    CSAA Insurance Group, a AAA Insurer Response

    November 12, 2019Social Reputation Consultant

    Glad to hear our culture is resonating with you and that you love what you do. Thank you for taking the time to share this feedback. Very much appreciated!

    Continue reading
Found 877 reviews