CSAA Insurance Group, a AAA Insurer Reviews | Glassdoor

CSAA Insurance Group, a AAA Insurer Reviews

Updated Mar 23, 2020

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3.6
65%
Recommend to a Friend
92%
Approve of CEO
CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
Thomas M. Troy
25 Ratings
  1. "Forward-looking company and friendly atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    Despite headwinds in the insurance industry, the company has pretty impressive plans to thrive in the years ahead. Also, despite the recent economic downturn, I think the company will do pretty well. There's a true sense of community and people care about one another. Benefits are pretty average, and the retirement plans are above average (6% match plus cash balance plan). The company seems to be managing the transition to a virtual workforce (because of the Coronavirus) pretty well.

    Cons

    A lot of limitations due to the relationship with the broader AAA federation and other AAA entities. It can be very frustrating. Time will tell if AAA can get its act together in time to survive (and thrive?) in the future.

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    CSAA Insurance Group, a AAA Insurer2020-03-23
  2. Helpful (1)

    "Best Place I’ve Ever Worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    Great company culture including employee volunteerism, competitive benefits including a 6% 401k match and a program to help pay off student loans. Great, talented people who are committed to serving customers and each other. Strong focus on continuous learning and professional development.

    Cons

    Leadership cares about employees and it shows in your response to COVID-19. Keep it up!

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    CSAA Insurance Group, a AAA Insurer2020-03-22
  3. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Glendale, AZ

    I worked at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    Good culture, community, get my own desk, work/life balance, good management

    Cons

    Not alot of work given

    CSAA Insurance Group, a AAA Insurer2020-03-11
  4. "If you want to work in insurance, this is a good place for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Insurance Product Analyst in Walnut Creek, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

    Pros

    They care about their employees and pay competitive salary. Work Life balance is pretty good.

    Cons

    Things move slowly, and from the data side there can be lots of roadblocks

    CSAA Insurance Group, a AAA Insurer2020-02-20

    CSAA Insurance Group, a AAA Insurer Response

    March 9, 2020Social Reputation Consultant

    Thank you for taking the time to share. A lot is changing and there are some exciting developments on the horizon. Stay tuned!

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  5. "Tim Condon ruined job satisfaction"

    StarStarStarStarStar
    Former Employee - Licensed Sales Associate 

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    I had a great manager and a great team

    Cons

    Agents were so entitled and worked us like slaves to service their customers. Pay wasn't enough for what we had to do- planning trips for AAA members, DMV/cashiering, writing policies when agents are busy, notary services, membership services, making cold calls, etc.

    CSAA Insurance Group, a AAA Insurer2020-02-15

    CSAA Insurance Group, a AAA Insurer Response

    March 9, 2020Social Reputation Consultant

    *This has been assigned to the wrong company.

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  6. "It’s ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

    Pros

    Holidays off is nice but that’s about it

    Cons

    Old school systems and company is behind the times. No flexibility and no work from home. Better jobs elsewhere

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    CSAA Insurance Group, a AAA Insurer2020-02-13

    CSAA Insurance Group, a AAA Insurer Response

    March 9, 2020Social Reputation Consultant

    *This has been assigned to the wrong company.

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  7. "IT Manager"

    StarStarStarStarStar
    Former Employee - IT Manager in Glendale, AZ

    I worked at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    Fast paced, lots of interesting initiatives to work on, great compensation.

    Cons

    Employee parking could use more covered spots.

    CSAA Insurance Group, a AAA Insurer2020-02-08

    CSAA Insurance Group, a AAA Insurer Response

    March 9, 2020Social Reputation Consultant

    Thank you for the feedback and taking the time to share your experience.

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  8. Helpful (1)

    "CSAA demonstrates its commitment to people through hands-on volunteering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than 5 years

    Pros

    CSAA Insurance Group, a AAA insurer, has been named one of the 50 most community-minded companies in the U.S. for multiple years in a row. In 2018 and 2019, 100% of CSAA employees volunteered in their communities, which is the highest volunteer rate in the country for companies with more than 3,000 employees (and obviously the highest you can go for any company). Employees get 24 hours of paid time off each year to volunteer at pretty much anywhere they decide: schools, pet hospitals, elder care, national parks, food banks, etc. There is also a lot of support for training and education--up to $5300 or so per year for approved programs / schools. Worklife balance is generally a huge plus in terms of on-premise office hours. Increasingly, people do need to put in more time to make sure the company hits its goals in a lean expense environment, but you still don't have to put in unhealthy hours to succeed. CSAA is investing in new businesses as part of 'innovating the future' and it provides a chance for people to contribute to new ideas and businesses, though the degree to which you can do that from certain job areas does vary (like anywhere).

    Cons

    Auto insurance is a brutal, low-margin, low-growth business and big players are taking big share, like GEICO, Progressive, and USAA. Their models are lower-expense and they have the scale to make other Top 10 and Top 20 players, like CSAA, have to cut expenses and innovate to compete. It's not a total con as much as a tough reality for the whole sector, but just know that expense management is a daily concern.

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    CSAA Insurance Group, a AAA Insurer2020-02-03

    CSAA Insurance Group, a AAA Insurer Response

    February 4, 2020Social Reputation Consultant

    Appreciate the feedback! Thank you for taking the time to share.

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  9. "Best Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Salvage Specialist in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 10 years

    Pros

    One of the best companies that care about their clientele. Truly there when customers need us i.e. California wildfires.

    Cons

    Overworked some ee have become complacent. Can have better benefit options.

    CSAA Insurance Group, a AAA Insurer2020-01-26

    CSAA Insurance Group, a AAA Insurer Response

    February 4, 2020Social Reputation Consultant

    Thank you for taking the time to share your perspective.

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  10. Helpful (1)

    "Fantastic culture and training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for less than a year

    Pros

    Wonderful culture of inclusion. Great pay and benefits. Health conscious.

    Cons

    Can't think of any at this time.

    CSAA Insurance Group, a AAA Insurer2020-01-21

    CSAA Insurance Group, a AAA Insurer Response

    February 4, 2020Social Reputation Consultant

    Thank you for your service and taking the time to leave feedback!

    Continue reading
Found 877 reviews